Audio files in "mkv" format not supported on Philips TV

Solved

Mots croisés Posted messages 3059 Registration date Status Member Last intervention -
Mots croisés Posted messages 3059 Registration date Status Member Last intervention - 25 Nov 2019 at 10:50

Hello,

I have an external hard drive with about twenty movies in "mkv" format recorded on it.

For 3 of these movies, a message appears on the Philips TV saying "audio format not supported."
I have performed several troubleshooting steps to determine if the issue is with the TV or the external hard drive.

Here are my troubleshooting steps:

When I listen to one of these 3 movies on the PC (external hard drive support), I have no issues, just like on another TV.
I copied these movies onto a USB stick. The result is the same. Still no sound on the Philips TV, while it works on the Samsung TV.

On the Philips TV, I also tried listening to the movie through headphones, and that didn’t work either.

So, if anyone can help me.

Thanks

Configuration: Windows / Firefox 70.0

--
Without Helpers our IT wandering would be endless - Crossword

3 answers

Answer 1 / 3

Best answer
The best answer is the one that has been validated by our teams.
jee pee Posted messages 31961 Registration date Status Moderator Last intervention 10 008

Hello,

A movie is a container, the mkv, a video stream with its encoding and one (or more) audio streams also with their encoding. see: https://fr.wikipedia.org/wiki/Codec

So mkv files can contain movies where the audio is not encoded in the same way. And your Philips TV therefore does not recognize all audio streams.

With software like VLC, under Tools/Codec Information, you can check the encodings of all the streams.

Best regards
4
1. Mots croisés Posted messages 3059 Registration date Status Member Last intervention 113
  
  Hello Jee pee
  
  The Wiki doc is algebra for me.
  
  Okay for the fact that mkv films can be encoded differently than other films with the same extension.
  
  However, why is the sound audible on the PC and on another TV?
  
  But above all, it seems that there are apparently no solutions to this.
  
  0
2. jee pee Posted messages 31961 Registration date Status Moderator Last intervention 10 008 > Mots croisés Posted messages 3059 Registration date Status Member Last intervention
  
  If your TV only recognizes MPEG3 audio and the movie is in AAC, it won't be able to play it.
  
  If another TV recognizes AAC, or a PC, the audio will be present.
  
  1/ You need to check the encoding of the films in question, 2/ You need to convert the film to an encoding recognized by the TV.
  
  0
Answer 2 / 3
ziggourat Posted messages 24624 Registration date Status Contributor Last intervention 5 342

Hello,

In this "old" answer from gej62 (also read the rest of the discussion), it was indicated that the audio stream in DTS is not supported on the Philips model in question.
If that's still the case for your television (check the manual), then you will need to convert at least the audio stream of your file.

The model number of your television could also help...

Best regards
--
Long live Bobo! ~ A small fish will become big ~
1
1. Mots croisés Posted messages 3059 Registration date Status Member Last intervention 113
  
  It's a very algebraic story for me Zig :-).
  
  I no longer have the TV manual. I only have the brand.
  
  0
  1. ziggourat Posted messages 24624 Registration date Status Contributor Last intervention 5 342 > Mots croisés Posted messages 3059 Registration date Status Member Last intervention
    
    For me, the audible video file has sound in the AAC codec.
    The one that doesn't is in DTS.
    Conclusion: DTS is not recognized by your TV.
    Possible solutions: you need to convert at least the DTS audio stream to AAC... either by performing a full conversion of your file, or just by changing the audio stream and keeping the video stream.
    
    In the second case, software like XMedia Recode or Avidemux might be able to do it. It's faster because you copy the video part and only convert the audio of your file.
    
    In the first case, any conversion software such as Format Factory is capable of doing it as long as it allows you to output a file in MKV again if that is your choice.
    This second method is longer but it can avoid audio desynchronization that can sometimes occur with method 1.
    
    Edit: I say the same thing as jee pee with other words... sorry :x
    
    0
2. Mots croisés Posted messages 3059 Registration date Status Member Last intervention 113
  
  That's right. The DST being the screen on the right, the media that doesn't work on a TV.
  
  I'll try to convert it with one of those software programs and I'll let you know how it goes, of course.
  
  As for me, I don't really have a "choice." I don't know anything about it.
  
  I’m trying to make it work :-), following your help, you and Jee pee
  
  See you tomorrow.
  
  0
3. Mots croisés Posted messages 3059 Registration date Status Member Last intervention 113
  
  Good news Zig
  
  I converted a "mkv" movie to "MP4" format using the "Avidemux" software.
  It works.
  
  At first, I converted it with "XMedia", but I didn't realize you could choose from multiple formats, so the movie came out in "3 GPP". It was awful.
  
  Tomorrow, I will convert another movie (that doesn’t work) with XMedia, and I’ll let you know the result.
  
  For now, a big thank you, not to forget the help from Jee pee.
  
  There are always gems lurking on CCM, it’s a treat :-)
  
  See you soon.
  
  0
Answer 3 / 3
ziggourat Posted messages 24624 Registration date Status Contributor Last intervention 5 342

With the two software programs (I'm no longer using Format Factory so I can't help you with that...), you can set the video stream to direct stream copy which means it won't be converted, hence saving time as you only change the audio from DTS to AAC for example. But it's just a suggestion, do as you feel.
For example, I'm taking this file (just because the sound is in DTS...) analyzed with MediaInfo:

With Avidemux:
a)
b) But you can also convert as you seem to have done because MKV or MP4 are just video containers that are similar... and as long as the result suits you, it works ;-)

With XMedia Recode (I'll detail the process more for this software...):
a) you add your file and choose the "format" for output like MKV or MP4 for example.

b) audio tab: this is where you need to change the audio stream from DTS to AAC

c) You set it to copy to keep the audio stream, otherwise, you convert by choosing the appropriate codec H264/AVC.

d) Once everything is set, you add your file to prepare it for conversion with the Tasks button. To start the encoding process, you need to click Convert of course...

e) To change the output file name if necessary to make it different from the original, right-click and Save As and write the name you want.

Finally, if you also want to convert the video stream, you need to set a bitrate or video rate equivalent if possible to that of the original file. The goal is to maintain the video rendering or quality.

Finally, choose the software you are most comfortable with. There's no need to clutter yourself with multiple software that do pretty much the same thing... but it's up to you. Personally, I use portable versions whenever I can. Paradoxically, even though I find XMedia Recode faster, I prefer using Avidemux.
Good luck ;-)
--
Long live Bobo! ~ Little fish will grow big ~
0
1. Mots croisés Posted messages 3059 Registration date Status Member Last intervention 113
  
  Hello Zig, you did a great job.
  I'll take a look at it.
  
  And it's not quite finished yet, I'm sorry.
  
  To start with. Yesterday I successfully converted one of the 3 films that wasn’t working. No more issues with that one.
  However, I converted another "mkv" film. But I can't remember which software I used, "Avidemux or XMedia".
  
  This time, the message on the TV is "Video resolution not supported", grrr.
  
  So I started over with "Avidemux" following your tutorial.
  
  If it still doesn't work, I’ll try your tutorial on XMedia again.
  
  In the meantime, I have another problem to submit to you, Zig. Let me know if I should post elsewhere or if you can try to tackle it.
  
  I have 2 backup external hard drives.
  
  One of them, quite new, is not detected on one of my 2 TVs. I don't get any message appearing on the TV, except that it's not recognized as a USB connected device.
  So this morning, I took it back to the store where I bought it, and then I got the same one again.
  And this same external hard drive is still not recognized on the TV.
  
  I checked the format, it is indeed in "MBR" and not in "GPT".
  
  I should specify that this external hard drive is read on the other TV.
  
  0
2. ziggourat Posted messages 24624 Registration date Status Contributor Last intervention 5 342
  
  For the external hard drive, check the file system: maybe NTFS is not recognized on a TV and only FAT32 is, while the other one accepts both?
  You need to look in your TV's manual to find out.
  But FAT32 means that files cannot exceed 4 GB.
  It could also be an issue with how the external hard drive is powered. If it’s not powered separately, maybe the current isn't strong enough to meet the USB port's requirements.
  See this excerpt from this topic: "It may be that a USB device requiring a lot of power
  (more than 500 mA or 5 V) is not supported. The hard drive connected to the USB port is not supported."
  
  Regarding the resolution, you should also check in the manual which ones are accepted. For example, I think if you have a UHD (4K) film and your TV is only Full HD, then it won't work.
  
  0
3. Mots croisés Posted messages 3059 Registration date Status Member Last intervention 113
  
  I don't have anything in FAT 32. Moreover, as you said, the file size is limited, so it'll stay in NTFS.
  This is an external hard drive I'm preparing for a nephew who lives 500 km away from me. I hope this external hard drive won’t cause any problems with his TV when he retrieves it.
  
  Yes, the external hard drive is powered the same as my other external hard drive.
  
  As for the resolution, umm, I don’t know how to proceed.
  Also, I no longer have the manual for this TV, pffff.
  
  0
4. Mots croisés Posted messages 3059 Registration date Status Member Last intervention 113
  
  I forgot to mention. It's not A movie that doesn't play on one of the two TVs, it's the external hard drive that is shown as "not connected."
  Whereas I have no issues with my other external hard drive.
  
  0
5. ziggourat Posted messages 24624 Registration date Status Contributor Last intervention 5 342
  
  If you need to change the resolution, you will need to convert the film entirely (video and audio).
  With Avidemux: filters--> rwsResize --> and set the resolution you want by checking or unchecking the Lock aspect ratio box
  With XMediaRecode: Filter/Resolution tab --> on the left, select the Resolution filter and set the appropriate one.
  UDH (4K is for cinema): 3840x2160 in 16:9
  FullHD: 1920x1080 in 16:9
  HD: 1280x720 in 16:9
  The aspect ratio (19:6, 2.35:1, 4:3, and others) may vary for some films, see Image format: https://fr.wikipedia.org/wiki/Format_d%27image#Liste_de_formats_argentiques
  
  Regarding the non-recognition of your external hard drive on your Philips TV, if this is not due to the file system or the power supply (be careful USB 2 and USB 3 are not the same!), I have no other explanation; perhaps check the online help: https://philips-tvconsumercare.kxondemand.com/Portal/fr/Faq/All/5980
  You might also want to read about the misadventure that happened to this member: https://forums.commentcamarche.net/forum/affich-33439055-disque-dur-externe-usb-non-reconnu-sur-mon-televiseur
  
  0

Audio files in "mkv" format not supported on Philips TV

3 answers

Dell pc slow at startup

Enable opendns on my local router

Lipsia calculator manual

Bouygues 4g/5g multi-sim card

Bebox ultym wifi 7

Windows 10 fails to start.

Application note does not stay open on my iphone

Hp elitebook orange light unexpected touchpad

I’m looking for a free software to burn videos to a dvd

Undetected scan