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Audio output problem not connected

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Cebe -  
Cebesine_ihu Posted messages 6 Status Member -
Hello,

As indicated in the title, after the update my headphones no longer work on my PC (with Windows 10) and it says that no speakers or headphones are plugged in, and the same goes for the troubleshooting tool. I tried uninstalling the Realtek device from the device manager and installing several versions of Realtek, but it doesn't work: the Realtek devices are still showing as not connected. I also tried following some tutorials regarding the Realtek audio manager but nothing works.

Configuration: Windows / Chrome 75.0.3770.142

5 answers

  1.
    Cebesine_ihu Posted messages 6 Status Member 2
     
    Good evening,

    The problem was solved by checking the box to disable the front panel jack in the connector settings of the Realtek HD audio manager:

    Before that, I also followed Kaneagle's advice.

    Thank you Malekal, thank you Kaneagle.
    2
  2. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hi,

    Right-click on the sound icon and sound settings.
    Check the input devices to see if you can add one.



    If not, take a look in the device manager to see if you have any errors.

    Are there any errors in the device manager?

    --
    Please press a key to continue the disinfection...
    1
    1. Cebesine_ihu Posted messages 6 Status Member 2
       
      Hello and thank you for your response,

      No, I don't have any device in the choice list, here is an image:


      However, in the sound control panel, the ports are present but not connected:


      Otherwise, for the device manager, no errors are present:
      0
    2. Cebesine_ihu Posted messages 6 Status Member 2
       
      No, the headset is plugged into the right jack, and it's the same one as before the update, and it was working fine. (front jack with headset icon)

      For output devices, there's nothing, and for input devices, there's stereo mix which I found disabled; I enabled it but nothing happens (I think it concerns the mic):
      0
      1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712 > Cebesine_ihu Posted messages 6 Status Member
         
        Is it the 1903 update you are talking about?
        0
    3. Cebesine_ihu Posted messages 6 Status Member 2
       
      Yes, the update 1903. Otherwise, when I plug the headset into the rear jack (the green jack), it works; however, I need it to work on the front jack.
      0
  3. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Go to Device Manager
    Sound, video and game controllers
    Right-click on Realtek High Definition Audio
    Uninstall

    Click on --> Action
    Scan for hardware changes.

    --
    Human beings are at their best when things are at their worst.
    1
    1. Cebesine_ihu Posted messages 6 Status Member 2
       
      Unfortunately, it doesn't work.
      0
  4. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    If kaneagle can't help you, you can downgrade.
    • Windows 10 settings.
    • Update and security
    • on the left recovery
    • and on the right you have the option to downgrade.


    This is possible for 10 days after the update; after that period, it will no longer be possible.

    More info: https://www.malekal.com/retrograder-windows10-revenir-version-precedente/

    --
    Please press a key to continue the disinfection...
    1
  6. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Hello,

    Start by activating Windows and then go to Windows Update and make the updates.

    --
    Human beings are at their best when things are at their worst.
    0
    1. Cebesine_ihu Posted messages 6 Status Member 2
       
      Hello kaneagle and thank you for your response.

      I have indeed activated my Windows, I checked for updates, but there is only one security update that I performed and then I restarted my PC, and still nothing, it still doesn't work.
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