View original (French)

No audio output device is installed on Windows 10

Doxka -  
kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   -
Hello, I updated Windows but since then in the taskbar there is a red cross on the sound icon and it says: no playback device is installed. I have already tried the solutions given on this forum as well as on other forums. Like updating manually, by downloading the driver from Realtek’s site, uninstalling the driver and then restarting the PC so it reinstalls the driver, but none of the solutions worked.

Thanks in advance for your help, have a good day.

19 answers

  1.
    kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Windows + R
    Type -> devmgmt.msc and OK.

    Go to Sound, video and game controllers
    Right-click on Realtek(R) Audio
    Uninstall (including all drivers)

    Windows + R
    Type -> control panel and OK

    Programs and Features
    Uninstall -> Realtek(R) Audio
    Restart the PC.

    Try this driver -> Realtek
    1
  2. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582
     
    Hello,
    What is the PC?
    Best regards.

    --
    The one who does not bring pleasure on arrival, always brings pleasure on departure!
    Breizh tao
    0
  4. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Hello,

    Windows + R
    Type --> devmgmt.msc and OK.

    Do you have a section --> other devices?

    What do you have in Sound, video and game controllers?

    --
    The human being is at his best when things are at their worst
    0
  6. Doxka
     
    I don't have other devices and in Audio, Video and Game Controllers I have:
    - NVIDIA Virtual Audio Device
    - Realtek(R) Audio
    - Intel(R) Audio for Screen
    0
  7. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Right-click on Realtek(R) Audio
    Uninstall

    Click on --> Action
    Scan for hardware changes.

    --
    The human being is at his best when things are at their worst
    0
  8. Doxka
     
    I had already tried that, but I still redid it and it still doesn’t work.
    0
  9. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Give the hardware identification number of Realtek(R) Audio
    Look at this -> Find the device identification number
    Post the number in your next message.

    --
    The human being is at its best when things are at their worst
    0
  10. Doxka
     
    INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280824&REV_1000
    0
  11. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Download and install --> 7Zip 64 bit

    Download this driver --> Realtek

    Right-click on the driver --> e241e8bf....cab
    Select --> 7Zip
    Choose --> extract to "e241e8bf.....\"

    Go to Device Manager
    Right-click on the device
    Update driver
    Browse my computer ......
    Choose from a list of drivers...
    CD provided
    Browse
    Go to the extracted driver folder --> e241e8bf.....
    Select the file --> HDXDELLCSMB2018.inf and OK.
    Restart.

    --
    Humanity is at its best when things are at their worst
    0
  13. Doxka Posted messages 5 Registration date   Status Member Last intervention  
     
    I tried again and after selecting the HDXDELLCSMB2018.inf file and clicking OK, I have two choices
    0
  14. Doxka Posted messages 5 Registration date   Status Member Last intervention  
     
    Thank you very much, I finally have sound.
    0
  15. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    You're welcome. Have a nice day.

    --
    The human being is at his best when things are at their worst
    0
  16. Doxka Posted messages 5 Registration date   Status Member Last intervention  
     
    I tried to play a video with VLC and the sound cut out in the middle, and I still get "No audio output device installed."
    0
  17. Doxka Posted messages 5 Registration date   Status Member Last intervention  
     
    I have reinstalled everything and the sound returned but only for a very short moment, the “other device” section also appeared during that moment.
    0
  18. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    What do you have in --> other devices?

    --
    The human being is at their best when things are at their worst
    0
  19. Doxka Posted messages 5 Registration date   Status Member Last intervention  
     
    I have an unknown device
    0
  20. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Give the hardware ID of the unknown device.

    What devices do you have in Sound, video and game controllers?

    --
    The human being is at their best when things are at their worst
    0