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Offset photo print - HP Envy 452

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NeosMaster Posted messages 35 Status Member -  
NeosMaster Posted messages 35 Status Member -
Hello,

I’m having a print issue with my HP Envy 4527 printer (firmware version: CFP1FN1827BR).

When I print on photo paper (12.7 cm x 17.8 cm), the print is not aligned correctly on the paper. It is always shifted. The photos are thus always cropped and suitable only for the trash. I can’t fix this problem. Very rarely, the print is correct.

However, there’s no problem printing on regular paper. I tried printing on regular paper of the same size as my photo paper, keeping the same print settings, and it works. So the problem would come from the paper?

What can I do?

Thanks in advance for your answers!

1 answer

  1.
    contrariness Posted messages 17905 Registration date   Status Member Last intervention   6 244
     
    It could indeed come from the paper... too thick, too hard, etc..
    Is this HP paper intended for this printer or a generic store-brand one?
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    1. NeosMaster Posted messages 35 Status Member 10
       
      It’s a cheap generic I bought at a stationery store. It’s actually of good quality though…
      I’m going to try with HP paper to see.
      On some HP forum threads I had read that it could also be due to a driver issue. Except that I haven’t found a procedure that matches my printer (and I don’t know which drivers are compatible).
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      1. contrariness Posted messages 17905 Registration date   Status Member Last intervention   6 244 > NeosMaster Posted messages 35 Status Member
         
        Indeed the driver has an influence...

        It configures the machine according to the paper that is declared. IN OTHER WORDS, for a Photo paper, for example, you will have a certain ink density that will be used with a finer resolution than for printing on ordinary paper.. Likewise, if the Photo paper format is selected, there are times when printing in low quality is not possible...

        But I am not aware that this influences the feeding of paper on small printers (whereas on plotters it is possible)

        Papers have characteristics that vary depending on the manufacturing. If the weight per m² is a standard, there is another parameter that is not indicated on the boxes, it is the "feel" or "hand" of the paper. The hand of the paper is its stiffness, its ability to resist creasing and folding. For the same gsm, the feel can be totally different from one paper to another..
        If your paper is too smooth or if it is too stiff, it may not feed correctly and can jam in the feed rollers..

        And then another parameter: if you are used to using ordinary or low-quality paper that tends to "flake", paper particles can settle on the pads and block feeding of very smooth papers like photo paper.
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    2. NeosMaster Posted messages 35 Status Member 10
       
      The ordinary paper I use does not feather.

      However, I bought HP photo paper, and everything works correctly with that one. The HP paper I have has a lower weight than the other photo paper I was using, so the problem came from that.

      Thank you for your help!
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