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Repeated bluescreens and Fortnite issues

Adeegil Posted messages 11 Status Member -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello,

It has now been almost 6 months since I bought the parts for my PC and assembled it. Unfortunately, since I got it, I have been experiencing bluescreens every day. I have tried many times to identify the problem using bluescreenview or whocrashed, but I don't know how to use these software well. The issue is also that the bluescreens don't always appear with the same problem; here is a list of the errors I have encountered several times:

- PAGE_FAULT_IN_NONPAGED_AREA
- KMODE_EXCEPTION_NOT_HANDLED
- SYSTEM_SERVICE_EXCEPTION
- IRQL_NOT_LESS_OR_EQUAL

These issues are not the only ones I have encountered, but they are the most recurring. Each time, it's not the same driver causing the problem, but I often see "ntoskrnl," "ntfs.sys," and others that I probably don't remember the names of.

I also have a problem with Fortnite; I crash in almost every game, and the error is "An Unreal process has crashed" with issues related to kernel32, ntdll, fortnite_win64_shipping, and sometimes there are .dll files whose origin I don't even know and which apparently have no relation to Fortnite's game files.

I would really like to obtain serious help and finally be able to use my PC without having BSOD or crashes every day, thank you.

Best regards, Adeegil

6 answers

  1.
    Adeegil Posted messages 11 Status Member 2
     
    So, I've done everything you told me to do on FRST, here is the content of fixlog.txt:

    Farbar Recovery Scan Tool (x64) Version: 13-05.2019 01
    Executed by Adeegil (14-05-2019 19:03:49) Run:1
    Executed from C:\Users\Adeegil\Downloads
    Profiles loaded: Adeegil (Available profiles: Adeegil)
    Boot mode: Normal
    ==============================================

    fixlist content:
    Start
    CloseProcesses:
    CreateRestorePoint:
    S3 EasyAntiCheatSys; C:\Program Files (x86)\EasyAntiCheat\EasyAntiCheat.sys [1012336 2019-05-13] (EasyAntiCheat Oy -> EasyAntiCheat Oy)
    C:\Program Files (x86)\EasyAntiCheat
    EmptyTemp:
    RemoveProxy:
    Reboot:
    End

    Processes closed successfully.
    The restore point was created successfully.
    HKLM\System\CurrentControlSet\Services\EasyAntiCheatSys => successfully removed
    EasyAntiCheatSys => service successfully removed
    C:\Program Files (x86)\EasyAntiCheat => successfully moved

    ========= RemoveProxy: =========

    "HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => successfully removed
    "HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => successfully removed
    "HKU\S-1-5-21-1856687346-3259424384-3388000301-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => successfully removed
    "HKU\S-1-5-21-1856687346-3259424384-3388000301-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => successfully removed

    ========= End of RemoveProxy: =========

    =========== EmptyTemp: ==========

    BITS transfer queue => 11034624 B
    DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 69205022 B
    Java, Flash, Steam htmlcache => 46404044 B
    Windows/system/drivers => 2772560 B
    Edge => 71259073 B
    Chrome => 228477876 B
    Firefox => 0 B
    Opera => 0 B

    Temp, IE cache, history, cookies, recent:
    Default => 0 B
    Users => 0 B
    ProgramData => 0 B
    Public => 0 B
    systemprofile => 0 B
    systemprofile32 => 2820479 B
    LocalService => 9072 B
    LocalService => 0 B
    NetworkService => 70701158 B
    NetworkService => 0 B
    Adeegil => 6053112 B

    RecycleBin => 0 B
    EmptyTemp: => 485.2 MB of temporary data deleted.

    ================================

    The system had to reboot.

    End of Fixlog 19:04:30

    1