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USB Controllers: Unknown Device

yoda13002 Posted messages 288 Registration date   Status Member Last intervention   -  
kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   -
Hello,

Following I don't know what "manipulation" (maybe the attempt to use a wired mouse),
Windows at startup informs me that a driver is not installed correctly.

Through the device manager, I disable and then uninstall this Unknown Device but
no matter what, every time I start the PC, Windows tells me that a driver is not installed correctly.

What to do?

Thank you for your help and have a good Sunday
Michel

Configuration: Windows / Firefox 66.0

10 answers

  1.
    kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Hello,

    Give the hardware identification number of the Unknown Device
    Look at this --> Find a device identification number
    Post the number in your next message.

    What's the brand and the exact model number of the PC?

    Windows 7, 8 or 10 and in 32 or 64 bits?

    0
    1. yoda13002 Posted messages 288 Registration date   Status Member Last intervention   25
       
      Good evening,

      This is an HP 625 running Windows 7 64-bit

      The only information found in the device properties is
      Windows has stopped this device because it has problems. (Code 43)

      Thank you in advance for your help.
      0