problematic device, missing driver Solved

Question

Hello, I'm reaching out to kaneagle who helped me so brilliantly not long ago by finding device drivers that I was struggling to find online myself. Since this morning, I've been trying to reinstall my printer (HP Envy). It usually works from the start, even though I sometimes have difficulty detecting it (I uninstall through the programs and cleanly reinstall), but it never lasts long before I have to start over, due to it being recognized as offline... I noticed I had a yellow exclamation point in front of my computer (control panel/hardware and sound/devices and printers/devices (my PC)). I searched online and went to msinfo32/components/problem devices; I indeed have a missing driver (?). Here is what it indicates as the ID of the missing device:  Not available ACPI\TOS1901\2&DABA3FF&2 The drivers for this device are not installed.  I don't even know how to install this driver since nothing appears abnormal in the device manager. Could this plug and play feature be causing my printer issues? Thank you for taking the time to read this. Best regards.

kaneagle · Accepted Answer

Run an sfc: Press Windows + X Select --> Command Prompt (admin) Type --> sfc /scannow and hit enter  A system file check will take place.    -- Human beings are at their best when things are at their worst.

mistinguette59 · Answer

I forgot to mention that my laptop is a Satellite C70-D-B-318 PSCLEE running Windows 8.1.

mistinguette59 · Answer

Well, my printer problem is solved (it was simply offline)  however, I can't find the missing driver...   ACPI\TOS1901\2&DABA3FF&2   Satellite C70-D-B-318 PSCLEE laptop running Windows 8.1   Thank you in advance ;)

kaneagle · Answer

Download and install --> 7Zip 64 bits  Download this driver -->  ACPI  Right-click on --> 20494261.....cab Select --> 7Zip Choose --> extract to "20494261......\"  Go to the device manager Right-click on the device Update driver Search for a driver on my computer or Browse my computer ...... Browse Select the folder --> 20494261..... OK, next Restart.   -- The human being is at its best when things are at their worst.

kaneagle · Answer

Where does this identifier come from? --> ACPI\TOS1901\2&DABA3FF&2  In the device manager Look in system devices and see if there is an alert for a device.   -- Human beings are at their best when things are at their worst.

kaneagle · Answer

Try this driver --> ACPI  Unzip it Run setup.exe   -- Human beings are at their best when things are at their worst.

kaneagle · Answer

Try to eject or what do you have in eject?

kaneagle · Answer

5 Unknown peripheral has no driver  In the device manager Do you have a section --> other devices?   -- Humans are at their best when things are at their worst.

mistinguette59 · Answer

I'm back, so apparently there are some errors, I'm sending you a screenshot

kaneagle · Answer

Repair Windows. Check out this tutorial --> Repair Windows 8 without data loss   -- Human beings are at their best when things are at their worst.

mistinguette59 · Answer

I followed the tutorial, I'm at the Windows Update stage (it's searching tirelessly because there are no updates installed, I think I'm going to have to spend some time on this since an important update was already stuck when I completely reinstalled it last month, and now it seems to be the same thing with the repair, but no worries, I should manage). However, I checked the devices and the problem "seems" to still be present, I have an icon (a watch) instead of the triangle, but I've had this before and the triangle reappeared after a few minutes. It says "troubleshooting needed" below, and that's what's worrying me... We'll see, I'm doing the updates and I'll get back to you as soon as everything is in place. Regards, mistinguette

mistinguette59 · Answer

During the update period, I thought I would check each item in the device manager to see if any drivers were missing, and I came across this in system devices: AMD SM bus (no driver installed) id PCI\VEN_1022&DEV_780B&SUBSYS_FF1E1179&REV_42 High Precision Event Timer (no driver installed) id ACPI\VEN_PNP&DEV_0103 Direct Memory Access Controller (no driver installed) id ACPI\VEN_PNP&DEV_0200 Programmable Interrupt Controller (no driver installed) id ACPI\VEN_PNP&DEV_0000 Arithmetic Coprocessor (no driver installed) id ACPI\VEN_PNP&DEV_0C04 System Speaker (no driver installed) id ACPI\VEN_PNP&DEV_0800 System Clock (no driver installed) id ACPI\VEN_PNP&DEV_0100  None of these items have a yellow triangle in front of them; could this make things progress? (no trace of this ACPI\TOS1901\2&DABA3FF&2)

kaneagle · Answer

Download this driver --> SMBus  Right-click on --> SMBus.zip Select --> 7Zip Choose --> extract to "SMBus\"  Go to the device manager Right-click on the AMD SM bus Update driver Search for a driver on my computer or Browse my computer ...... Browse Select the unpacked driver folder --> SMbus OK, next Restart.   -- The human being is at their best when things are at their worst.

mistinguette59 · Answer

here I am again (not without difficulty) I finally managed to update my Windows tonight after repairs (it took me more than a day to get it done, they are stubborn!) as for the triangle, it still looks good unfortunately, but having tested several things with your help, I think I'm going to leave it as it is, after all, if it's fine like that :) and even more crazy, I downloaded your SM bus driver and surprise, I was told that Windows updated my device, after several attempts, reboots, etc. I still have the indication that the driver is not installed... incomprehensible! so to summarize, as long as I don't have any issues, I'll leave it as is! after all, why look for trouble if it doesn't pose a real problem? anyway, a big thank you for your availability and precious help kaneagle, I really appreciate your sharing of knowledge, thank you very much and have a great weekend! mistinguette

kaneagle · Answer

Forget this device if there are no issues with the system.  Have a nice day.

Problematic device, missing driver

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