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Issue with the Epic Games Launcher

Solved
HuroGaming Posted messages 2 Status Member -  
 Kamoharai -
Hello,

It's been over a week since my launcher stopped working. I've already tried uninstalling and reinstalling it twice without success. I'm quite annoyed. I'm attaching a screenshot of the launcher:


Configuration: Windows / Chrome 72.0.3626.109

7 answers

Answer 1 / 7
zabie68 Posted messages 2 Registration date   Status Member Last intervention   150
 
Hello, I found the solution to your problem, which was mine...

1. Close Epic Launcher
-> hidden icons
-> right-click on the Epic Launcher logo
-> exit

2. Go to
C:\Users\USERNAME\AppData\Local\EpicGamesLauncher\Saved\
-> replace USERNAME with your PC username

3. Delete the "webcache" folder

4. Relaunch Epic Launcher

It worked for me.
149
Kevinp9 Posted messages 4 Status Member 3
 
There is no user, can you help me please?
0
zabie68 Posted messages 2 Registration date   Status Member Last intervention   150
 
I am on Windows 10

Click the Windows key (at the bottom left of the keyboard, between CTRL and ALT).
Type this directly: %localappdata%
Enter
Look for the folder "EpicGamesLauncher" and open it.
Open the "saved" folder
Delete the "Webcache" folder

If the webcache folder cannot be deleted, it means the application is still open. To close it, see the post above.

Let me know if it works for you.
1