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Issue with the Epic Games Launcher

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HuroGaming Posted messages 2 Status Member -  
 Kamoharai -
Hello,

It's been over a week since my launcher stopped working. I've already tried uninstalling and reinstalling it twice without success. I'm quite annoyed. I'm attaching a screenshot of the launcher:


Configuration: Windows / Chrome 72.0.3626.109

7 answers

  1.
    zabie68 Posted messages 2 Registration date   Status Member Last intervention   150
     
    Hello, I found the solution to your problem, which was mine...

    1. Close Epic Launcher
    -> hidden icons
    -> right-click on the Epic Launcher logo
    -> exit

    2. Go to
    C:\Users\USERNAME\AppData\Local\EpicGamesLauncher\Saved\
    -> replace USERNAME with your PC username

    3. Delete the "webcache" folder

    4. Relaunch Epic Launcher

    It worked for me.
    149
    1. Kevinp9 Posted messages 4 Status Member 3
       
      There is no user, can you help me please?
      0
    2. zabie68 Posted messages 2 Registration date   Status Member Last intervention   150
       
      I am on Windows 10

      Click the Windows key (at the bottom left of the keyboard, between CTRL and ALT).
      Type this directly: %localappdata%
      Enter
      Look for the folder "EpicGamesLauncher" and open it.
      Open the "saved" folder
      Delete the "Webcache" folder

      If the webcache folder cannot be deleted, it means the application is still open. To close it, see the post above.

      Let me know if it works for you.
      1