6 réponses
Hello,
I bought my ticket last year via Viagogo for a Tomorrowland evening.
I indeed received “pre-tickets” printed in another name (something like client “X1DH50V”).
On site, there are counters to exchange the “pre-tickets” for wristbands. They just ask for your ID to register, but there is no check between your ticket name and your ID name, so no problem.
I bought my ticket last year via Viagogo for a Tomorrowland evening.
I indeed received “pre-tickets” printed in another name (something like client “X1DH50V”).
On site, there are counters to exchange the “pre-tickets” for wristbands. They just ask for your ID to register, but there is no check between your ticket name and your ID name, so no problem.
Hello,
Since this morning, I've been waiting for the same answer… because everything is vague here!
The Tomorrowland website tells me that I need to check with the seller's site but specifies:
Please note that if the name on the ticket does not match the one on the ID, the organization reserves the right to deny access.
Please contact the website where you purchased the tickets for your questions.
Best regards, Tomorrowland.
The VIAGOGO site responds with this:
As previously explained, buyers will receive an electronic ticket per person.
On the day of the event, you will need to exchange your printed ticket for a wristband at the festival box office, located at the main entrance of Tomorrowland or at Entrance 1 of Dreamville.
You must present the passport of each person wishing to attend the event in order to exchange each ticket for wristbands (photocopies of passports will not be accepted).
Note: Tomorrowland is an event reserved for persons aged 18 and over.
Best regards,
Good luck!
Since this morning, I've been waiting for the same answer… because everything is vague here!
The Tomorrowland website tells me that I need to check with the seller's site but specifies:
Please note that if the name on the ticket does not match the one on the ID, the organization reserves the right to deny access.
Please contact the website where you purchased the tickets for your questions.
Best regards, Tomorrowland.
The VIAGOGO site responds with this:
As previously explained, buyers will receive an electronic ticket per person.
On the day of the event, you will need to exchange your printed ticket for a wristband at the festival box office, located at the main entrance of Tomorrowland or at Entrance 1 of Dreamville.
You must present the passport of each person wishing to attend the event in order to exchange each ticket for wristbands (photocopies of passports will not be accepted).
Note: Tomorrowland is an event reserved for persons aged 18 and over.
Best regards,
Good luck!
No, you will receive a ticket in someone else's name who has put their places for sale on Viagogo. With your E-ticket, you will need to present your ID to get the wristband. This is somewhat contradictory to what Tomorrowland announces about personalized tickets...
Here is Viagogo's response;
Your ticket will likely have a different name, however this will not pose any problem.
Viagogo guarantees every order.
Buyers will receive their tickets on time before the event in any case. In the very rare cases where a problem arises, Viagogo will provide a ticket of equal or greater value or, if that is not possible, will offer a full refund.
Sellers are assured they will be paid for the tickets sold.
We guarantee this by:
- monitoring that the seller delivers the sold tickets
- using the best delivery services
- only paying sellers once the buyer has been able to attend the event
It is because we offer safe and reliable services that many leaders in the world of sports and music have decided to partner with us.
Sincerely,
Here is Viagogo's response;
Your ticket will likely have a different name, however this will not pose any problem.
Viagogo guarantees every order.
Buyers will receive their tickets on time before the event in any case. In the very rare cases where a problem arises, Viagogo will provide a ticket of equal or greater value or, if that is not possible, will offer a full refund.
Sellers are assured they will be paid for the tickets sold.
We guarantee this by:
- monitoring that the seller delivers the sold tickets
- using the best delivery services
- only paying sellers once the buyer has been able to attend the event
It is because we offer safe and reliable services that many leaders in the world of sports and music have decided to partner with us.
Sincerely,
Viagogo sells for the people.
You are in the same situation as me.
I paid for my tickets also on Viagogo ;-)
You are in the same situation as me.
I paid for my tickets also on Viagogo ;-)
How long before the date do we receive the email from Viagogo with the e-ticket to print?
On the website, they mention a week before. Is that correct?
They just ask for an ID to get your wristband.