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Tickets for Tomorrowland on VIAGOGO

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LouisMarquenet Posted messages 1 Status Member -  
 Mery -
Hello,

I bought tickets for Tomorrowland 2017 on Viagogo on February 25th without thinking too much.

After multiple searches and conflicting opinions, I'm in a panic!!!!!!!!

- According to Viagogo, you can access the festival even with a ticket that is not in your name, and in case of problems, they will replace the ticket or refund you (source: "Viagogo guarantee" on their website).
- At the entrance of the festival, we are asked to present our passport with our ticket in order to collect our wristbands (which implies that each ticket is nominative).

I am supposed to receive the tickets in PDF in July.. Will they be in my name? Certainly not, as I "bought" them from someone. Viagogo was a platform, I will never be in contact with that person.

What should I do? Because I can't afford to wait in doubt until a few days before the festival.

Thank you in advance.

8 answers

  1. Rems
     
    I bought 1-day tickets for the Tomorrowland festival on 20/07/18 through the viagogo site. Aside from the price, I had no issues (for my part) during the checkout process for exchanging the E-ticket.
    17
  3. Laulaudel2812
     
    Hello. I would like to know if your tickets for Tomorrowland purchased through Gogo worked, and if so, how does it go? Thank you.
    1
    1. Sabnana
       
      Hello, I was exactly in the same situation two years ago.

      I panicked and asked to be refunded without success.

      In the end, everything went smoothly, I scared myself for nothing!
      1
  4. Oriane
     
    Hello,
    I have received the e-tickets, and I hope you have too. Indeed, it's not my name that is written, but RFM with a number.
    Fortunately, everything is well explained on the e-ticket, how to get your wristband, the different steps to follow, ...
    so I continue to believe in it... still keeping my fingers crossed, we’ll see next Friday if it works out...
    0
    1. Taioro84 Posted messages 1 Status Member
       
      Hi, I have doubts too, but normally no problem. I'm going on the 30th.
      0
    2. rydzo54
       
      me too, I got my e-tickets, verdict tomorrow at 11am
      0
    3. Thorine59 Posted messages 2 Registration date   Status Member Last intervention  
       
      Hello,
      Could you please let me know if your tickets worked? Because I got some for next Sunday!
      I hope you were able to access the festival!!
      Thanks in advance ;)
      0
    4. fridd
       
      Hello,

      I would also like to know if your tickets purchased on Viagogo for Tomorrowland worked and if you had any problems exchanging them for wristbands at the festival entrance? Thank you for your responses.
      0
    5. Judge_DT Posted messages 27651 Registration date   Status Moderator Last intervention   10 015 > fridd
       
      Hi,

      The principle is that tickets are nominative and non-transferable.

      See: The general terms and conditions of sale: https://www.tomorrowland.com/en/festival/tickets/general-terms

      This year even more so, since the police have conducted "screenings" of individuals going to the festival in order to limit risks. As a result, the identity verification process is very strict. ;-)

      Therefore, they can (and must, in principle from a legal standpoint) refuse access to anyone whose name on the ticket does not match their ID/passport.
      1
  6. JulieM
     
    Verdict: were you able to access the festival?
    Because I ordered 4 tickets for this Saturday and all your messages are worrying me!!!
    Thank you
    0
    1. Greg
       
      Hi Julie, I'm in the same situation as you but in Week 2. Were you able to access the festival with those tickets? Thank you.
      0
  7. Na_nou
     
    Hello, I’m in the same situation as you. I’m a bit panicking given the ticket price.
    I haven’t received anything for the date of 07/27 yet... Have you received anything on your side?
    Thank you for your response.
    0
  9. Mery
     

    Despite the negative reviews, I took the risk and was thrilled with the result! Everything worked wonderfully. Tickets were more expensive, but I already knew that. Received a few weeks before the event and I picked up the wristband at the counter in just a few minutes! Amazing weekend!! I admit that all the negative comments scared me, and I was stressed until I got to the counter, but it was worth it! In any case, thanks to viagogo! TML WE 2 magnificent greens

    -2