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"Recovery environment not found"

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MiSter_OutFox Posted messages 207 Status Membre -  
Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   -
Hello,

I would like to restore my Asus PC to its factory state (which would delete my personal files and others, but not the pre-installed programs by Asus, like Geforce Experience, Audio Wizard...). I followed the instructions provided on the Asus website: https://www.asus.com/fr/support/FAQ/1013065/

The problem is that it shows me this (after selecting "remove everything"):



After researching, I executed the following commands: reagentc /info ; reagentc /enable
And: dir /a /s c:\winre.wim ; dir /a /s d:\winre.wim (-> not finding any file named winre.wim)



My question is how to fix this to restore my PC to factory settings (with the previously mentioned requirements)?

Config: Asus ROG G551JW-DM370T (laptop), Windows 10 Home 64-bit, Intel I5, Geforce GTX960m, 8go RAM, SSD + HDD

Thank you in advance for your answers,
Best regards

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Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711
 
Hi,

The Windows 10 recovery partition has been lost.

Config: Asus ROG G551JW-DM370T (laptop), Windows 10 Home 64 bits, Intel I5, Geforce GTX960m, 8GB RAM, SSD + HDD

Did you not clone the disks when switching to SSD?
If so, the partition must have been lost at that moment.

You have two options:
  • we can try to recreate the recovery partition and you reset it. For this, a screenshot of the disk management in Windows would be needed.
  • reinstall Windows 10 from an installation media and take the opportunity to delete the partitions and recreate them, this will set everything right.


Choose what suits you best.

~~

The procedure to reinstall Windows 10:

Back up important documents.

Follow this tutorial explaining how to install Windows 10: how to install Windows 10.
All steps are provided from A to Z with tips at the end to secure Windows 10.

The steps are basically:
If the USB stick doesn't work, try making another one with Rufus: how to download Rufus - see this tutorial for details: how to create a Windows installation USB stick
  • Let yourself be guided to install Windows 10.
  • Choose custom (not upgrade)
  • Delete the system partition, MSR, and main partition
  • Select the unallocated space then new at the bottom right to recreate a main partition then continue to start the installation.
  • Follow the Windows installation procedure using the tutorial above.


Your user data will be copied to the Windows.old folder.

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