Cannot connect with my XP.

Solved/Closed

Cruchot45 -
matrix - 28 Mar 2023 at 19:39

Hello
I am unable to connect to the internet with my old laptop running Windows XP. Whether through Wi-Fi or wired, I always get a message
- wired: "Windows cannot connect to the selected network. The network is no longer in range. Refresh the list of available networks and see if we can connect you." (even though I am next to the box)
- Wi-Fi: address not found...

Can anyone help me?

Thank you in advance

Best regards

14 answers

Answer 1 / 14

Best answer
The best answer is the one that has been validated by our teams.
kaneagle Posted messages 86284 Registration date Status Moderator Last intervention 14 682

Did you execute the 2 commands?

Go to start
Run
Type --> cmd and OK

Type these 2 commands and hit enter each time:
netsh int ip reset c:\resetlog.txt
netsh winsock reset

Restart the pc.
11
1. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  Here, I typed what you told me and my computer is restarting
  
  0
2. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  I opened Firefox and it's still failing to connect securely, what should I do?
  
  0
3. Claudeoise
  
  Flawless! I entered those 2 command lines, restarted the PC, and everything is back to normal! Thank you
  
  0
4. matrix
  
  super thanks a lot for the order !!
  
  0
Answer 2 / 14
pingouinormand Posted messages 1829 Registration date Status Member Last intervention 527

Good evening,
Install this: https://www.commentcamarche.net/telecharger/systemes-d-exploitation/20759-sp3-windows-xp/
7
1. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  Good evening
  thank you for this link
  can it solve my Internet connection problem?
  I can only download it on Saturday evening as I don't have a networked computer at the moment thanks again
  
  0
2. pingouinormand Posted messages 1829 Registration date Status Member Last intervention 527
  
  Possible. Anyway, it will need to be installed.
  Could you take a screenshot of the device manager to check that everything is in order?
  
  0
3. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  I will do that tomorrow, my computer is off
  Have a good evening
  
  0
4. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  Good evening, I installed the program you told me about for XP, unfortunately, it still doesn't work. It says to try to resolve the network connection problem by clicking on Tools and then on diagnose connection issues, and in the end, it leads to nothing.
  
  0
5. pingouinormand Posted messages 1829 Registration date Status Member Last intervention 527
  
  No problem! It's not very complicated if you follow the steps one by one.
  
  1
Answer 3 / 14
kaneagle Posted messages 86284 Registration date Status Moderator Last intervention 14 682

I think you need to check the date and time on the PC.

Double-click on the time at the bottom right
Internet Time tab
Make sure the box is checked --> Synchronize with an internet time server ................
Click on --> Update
Apply and OK.
3
1. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  It's done, what do we need to do?
  
  0
2. kaneagle Posted messages 86284 Registration date Status Moderator Last intervention 14 682
  
  Restart the PC.
  
  0
3. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  He is restarting.
  
  0
4. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  It's still not working.
  
  0
5. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  I ran the network diagnosis for Windows XP using Internet Explorer and here is the message that appears
  
  0
Answer 4 / 14
brupala Posted messages 111140 Registration date Status Member Last intervention 14 441

Hi,
Isn't it the opposite for messages between Ethernet and Wi-Fi?
Let's forget about Wi-Fi; maybe the antenna is broken.
Connect via Ethernet, do an ipconfig/all, check the output file, save the file to a USB stick, and paste the content here using a working machine.
Otherwise, did it just stop all of a sudden? When was it still working?

--
and ... Voila Voilou Voila!
1
1. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  Good evening brupala,
  thank you for your response but I'm sorry I don't know how to do what you told me...
  I went to search and typed ipconfig... result, only one result... but when I open it, it's a black screen that disappears faster than it appeared...
  I will try to find everything that makes up this old computer...
  I haven't used it since January or February last year...
  thank you for your response
  have a good evening
  
  0
2. brupala Posted messages 111140 Registration date Status Member Last intervention 14 441 > cruchot45 Posted messages 139 Registration date Status Member Last intervention
  
  Click on the blue words in my message....
  
  0
3. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  I found "execute" properly, I typed "ipconfig" and nothing appears in the drop-down menu. I delete "ipconfig," but when I go directly to the drop-down menu, a black screen appears for a few seconds...
  
  0
4. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  In the Run dialog, I typed cmd/ k ipconfig /all as shown in the video, but my computer says: "Windows cannot find 'cmd/'. Please verify that you have entered the name correctly and try again. To search for a file, click the Start button, then search."
  
  1
5. brupala Posted messages 111140 Registration date Status Member Last intervention 14 441
  
  try cmd /k with a space between the two
  or cmd alone, then in the black cmd window you type ipconfig/all > iprconfig.txt & notepad ipconfig.txt
  
  0
Answer 5 / 14
e.t Posted messages 5626 Status Member 1 254

Hello, which browser do you use? Which antivirus? And what can you tell us about your system information (XP SP)?

Regards

--
"The one who asks a question is stupid for five minutes. The one who doesn’t ask is stupid for life."
1
1. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  Hello, I have Windows XP and I've reinstalled almost everything on my computer, and for now I don't have an antivirus installed.
  
  0
2. e.t Posted messages 5626 Status Member 1 254
  
  but ... what is your browser ???? "Chrome" "Firefox" other?
  and what is your version of XP?
  
  0
3. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  For now, I only have Internet Explorer and I'm on Windows XP.
  
  0
Answer 6 / 14
kaneagle Posted messages 86284 Registration date Status Moderator Last intervention 14 682

You're welcome.

Launch IE
Click on file
Check if work offline is unchecked.

Is IE8 installed?
If not, download and install it --> --> IE 8

Good evening.

--
The human being is at its best when things are at their worst.
1
1. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  Yes, it is indeed Internet Explorer 8, and "work offline" is unchecked.
  
  I just went to Tools, Internet Options, and in the homepage section, I set it to default, applied, clicked OK, and now Internet Explorer seems to be working.
  
  Thanks again, have a good evening.
  
  0
Answer 7 / 14
brupala Posted messages 111140 Registration date Status Member Last intervention 14 441

OK,
the answers from your latest captures are correct.
routes and IP address are correct.
if you have a problem, it’s at the firewall or antivirus level.
Start by disabling the firewall to see.

--
and ... there you go!
0
1. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  There is no antivirus, and I will take care of the firewall when I get back around 6:15 PM to 6:30 PM
  Thank you
  
  0
2. brupala Posted messages 111140 Registration date Status Member Last intervention 14 441 > cruchot45 Posted messages 139 Registration date Status Member Last intervention
  
  No antivirus?
  Not good....
  At the same time, under XP, I don't know if they are kept up to date.
  
  0
3. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  No antivirus because I just reinstalled everything, well just XP
  So what should I do now? Oh yes, that's right, disable the firewall
  Thank you, have a good evening
  
  0
4. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  Here is what I got as a result with the firewall disabled
  
  I feel like it doesn't change anything
  
  0
5. brupala Posted messages 111140 Registration date Status Member Last intervention 14 441 > cruchot45 Posted messages 139 Registration date Status Member Last intervention
  
  No,
  no question of help other than on the forum, it has to remain visible to everyone to prevent hacking by an unknown person and above all, it must benefit others.
  Personalized service is a profession and it is for sale.
  
  1
Answer 8 / 14
e.t Posted messages 5626 Status Member 1 254
```
 No, no antivirus because I just reinstalled everything, well just XP 
```
and yes, but do you have SP3???

--
"He who asks a question is foolish for five minutes. He who does not ask is foolish for his whole life"
0
1. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  What is sp3? I don't know what that is.
  
  0
Answer 9 / 14
kaneagle Posted messages 86284 Registration date Status Moderator Last intervention 14 682

Hello,

Is the date and time up to date?

--
The human being is at its best when things are at their worst.
0
1. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  I think so, yes. Why?
  
  0
Answer 10 / 14
kaneagle Posted messages 86284 Registration date Status Moderator Last intervention 14 682

I think so

You need to check to be sure.

If so, launch IE
Tools
Internet Options
Security tab, click on --> Restore all zones to default level
Advanced tab, click on --> Reset....(default IE settings)
Accept, apply and OK.

--
Human beings are at their best when things are at their worst
0
1. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  Hello, I did what you told me but it doesn't work
  I get a message saying Internet Explorer can't display this webpage.
  
  0
Answer 11 / 14
kaneagle Posted messages 86284 Registration date Status Moderator Last intervention 14 682

Go to Start
Control Panel
Network and Sharing Center
Right-click on Network Connection
Properties
Select --> Internet Protocol TCP/IP
Click on --> Properties
Check that these two boxes are checked:
--> Obtain an IP address automatically
--> Obtain DNS server addresses automatically

Afterwards, go to Start
Run
Type --> cmd and OK

Type these 2 commands and press enter after each:
netsh int ip reset c:\resetlog.txt
netsh winsock reset

Restart the PC.
0
1. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  Hello
  thank you for your comment
  however, I can't find at all what you told me to look for and I don't understand the end of your message
  here is the photo of my control panel
  
  thank you
  
  0
2. kaneagle Posted messages 86284 Registration date Status Moderator Last intervention 14 682
  
  It's rather --> network connection
  
  0
3. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  Hello, I’m in the family, I just plugged in my computer and typed on network connection, here’s what it shows me
  
  0
Answer 12 / 14
kaneagle Posted messages 86284 Registration date Status Moderator Last intervention 14 682

Right-click on local area connection
Properties
Select --> Internet Protocol TCP/IP
Click on --> Properties
Make sure these two boxes are checked:
--> Obtain an IP address automatically
--> Obtain DNS server addresses automatically

--
Human beings are at their best when things are at their worst.
0
1. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  Good evening
  thank you for this message
  I checked what you said and you were already checked here are the photos
  what should I do?
  Thank you
  
  0
Answer 13 / 14
kaneagle Posted messages 86284 Registration date Status Moderator Last intervention 14 682

Shut down the computer
Unplug the modem (box) and router from the wall outlet
Wait a few minutes
Plug the modem and router back into the wall outlet
Wait for all the LED lights to be on
Start the computer.

--
Human beings are at their best when things are at their worst.
0
1. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  Okay, I’m shutting down my computer, unplugging my router, turning it back on, waiting a few minutes, restarting my computer, and I’ll send you a message again.
  
  0
2. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  Here, my computer just restarted, what should I do?
  I opened Internet Explorer and Firefox, but unfortunately, nothing is working.
  
  0
3. kaneagle Posted messages 86284 Registration date Status Moderator Last intervention 14 682
  
  Launch a browser and see if it works.
  
  0
4. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  With Internet Explorer on Saturday, there was a problem; I installed an old version of Firefox. I was able to find pages using Google, but Firefox is not working well.
  
  0
5. kaneagle Posted messages 86284 Registration date Status Moderator Last intervention 14 682
  
  What does it give with IE?
  
  0
Answer 14 / 14
kaneagle Posted messages 86284 Registration date Status Moderator Last intervention 14 682

I believe the problem was due to the date and time not being updated.

Have a good evening.

--
Human beings are at their best when things are at their worst.
0
1. brupala Posted messages 111140 Registration date Status Member Last intervention 14 441
  
  At one point,
  he wasn't pinging 1.1.1.1 but well, there were so many ups and downs in this discussion that Cruchot's mastery of his IT environment developed only gradually.
  I'm sure he learned a lot and I hope he will install an antivirus on his XP.
  
  0
2. kaneagle Posted messages 86284 Registration date Status Moderator Last intervention 14 682
  
  You're right :-)
  @ +
  
  0
3. cruchot45 Posted messages 139 Registration date Status Member Last intervention 4
  
  Thank you brupala and language
  For now, I have installed Avast
  Yes, I learned some things
  Thanks again, gentlemen
  Have a good evening
  
  0

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