Écrans bleus à répétition - Critical process died

Résolu/Fermé
VeeVee - Modifié le 28 août 2018 à 17:48
Malekal_morte- Messages postés 180304 Date d'inscription mercredi 17 mai 2006 Statut Modérateur, Contributeur sécurité Dernière intervention 15 décembre 2020 - 6 sept. 2018 à 19:43
Bonjour à tous,

Depuis plusieurs jours je subis des plantages avec écran bleu. Les codes d'erreur indiquaient "system service exception" ce qui semblait lié à un problème de drivers d'après mes recherches.
Ma première action a été de mettre tous mes drivers à jour, ce qui n'a pas réglé le problème.
Par ailleurs, je n'ai pas pu terminer la mise à jour des drivers car certains d'entre-eux ne semblent pas s'installer (écrans blanc qui finissent par disparaître, procédure d'instal qui s'interrompt sans raison etc.)
Aujourd'hui j'ai un plantage toutes les 5 mn avec de nouveaux codes d'erreur.
Je ne sais plus du tout quoi faire d'autant plus que je n'ai jamais le temps de terminer une manip puisque Windows plante et redémarre sans arrêt.
Édit : j'ai vérifié ma Ram (Memtest) et mes disques (CrystalDiskInfo) aucun problème de ce côté là.

J'ai fait des recherches sur le forum et ailleurs et je ne trouve pas de solution à mon souci.

Merci d'avoir pris le temps de lire ce message et merci d'avance pour toute l'aide que vous pourrez m'apporter,
Valérie

Je vous copie ci-dessous le rapport de WhoCrashed :

System Information (local)

Computer name: DESKTOP-E0F1NVD
Windows version: Windows 10 , 10.0, build: 17134
Windows dir: C:\WINDOWS
Hardware: MS-7A71, MSI, Z270-A PRO (MS-7A71)
CPU: GenuineIntel Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 17141284864 bytes total

Crash Dump Analysis

Crash dumps are enabled on your computer.

Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump

On Tue 28/08/2018 16:56:14 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\082818-10343-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x198430)
Bugcheck code: 0xEF (0xFFFF888B37A3C580, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Tue 28/08/2018 16:56:14 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: ntdll.sys (ntdll!ZwTerminateProcess+0x14)
Bugcheck code: 0xEF (0xFFFF888B37A3C580, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntdll.sys .
Google query: ntdll.sys CRITICAL_PROCESS_DIED

On Tue 28/08/2018 16:52:04 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\082818-6625-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x198430)
Bugcheck code: 0xC000021A (0xFFFFC9003B624B90, 0xFFFFFFFFC0000006, 0x7FFC39EA80E8, 0xE00017C680)
Error: STATUS_SYSTEM_PROCESS_TERMINATED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This means that an error has occurred in a crucial user-mode subsystem.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Tue 28/08/2018 16:46:43 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\082818-6359-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x198430)
Bugcheck code: 0xC000021A (0xFFFFC38EEE483850, 0xFFFFFFFFC0000006, 0x7FFA6C517D94, 0xB6001FE100)
Error: STATUS_SYSTEM_PROCESS_TERMINATED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This means that an error has occurred in a crucial user-mode subsystem.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Tue 28/08/2018 15:42:02 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\082818-8281-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x198430)
Bugcheck code: 0x154 (0xFFFFC8842C98E000, 0xFFFFFA0D46E8C5F0, 0x2, 0x0)
Error: UNEXPECTED_STORE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the store component caught an unexpected exception.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Conclusion

5 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

ntdll.sys

6 réponses

Malekal_morte- Messages postés 180304 Date d'inscription mercredi 17 mai 2006 Statut Modérateur, Contributeur sécurité Dernière intervention 15 décembre 2020 24 645
28 août 2018 à 18:26
Salut,

Quel antivirus est installé ?
Tu as fait des mises à jour de pilotes avant d'avoir ce problème ?