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My Freebox is stuck on step 2.

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Samial73 Posted messages 2 Status Member -  
bazfile Posted messages 58494 Registration date   Status Moderator Last intervention   -
Hello
My Freebox has been stuck on step 2 since yesterday
I have plugged and unplugged it and still the same problem
I am connected to fiber optics

Thank you for your help

1 answer

  1.
    bazfile Posted messages 58494 Registration date   Status Moderator Last intervention   20 270
     
    Hello,
    You need to contact Free, they are the only ones who can help you, as it could be either a problem with your line or your Freebox is faulty. Contact Free at 3244 or via FaceToFree. If you can't reach them on your first try at 3244 and they tell you that due to a high volume of calls, blah blah blah... call again immediately. After 4 or 5 tries, you'll get through.

    1
    1. Samial73 Posted messages 2 Status Member
       
      OK thanks
      I contacted Free yesterday
      They told me I need to wait 1 week
      0
    2. bazfile Posted messages 58494 Registration date   Status Moderator Last intervention   20 270
       
      All you have left to do is wait.
      0