Step 2 to 3 issue stuck on Freebox

Question

It's been over 4 days since my Freebox (which my connection and smart TV depend on) has been stuck between step 2 and step 3 when I restart it. I've called Free several times without reaching anyone on the line, just recorded voices; I don't think they will solve much. I'm asking for your advice, or if this has happened to you before. Thank you in advance.

billmaxime · Accepted Answer

re

it's not the box that needs to be unplugged

you need to check the filter with the RJ11 cable that goes from the back of your box to the phone socket it's connected to

personally, I had the same problem when vacuuming, I "slightly" pulled/unplugged the filter from its place and I had the same error (stuck on step 2 >> step 3)

see you

--
the radiation level is higher at the job center than at Chernobyl

Papounet17000 · Answer

Hello,

You need to call 3244 to get a counselor on the line.
They will open a ticket and someone will come to your place to fix it.
In my opinion, the issue is not with the Freebox but with your line.
Either from inside or outside.

billmaxime · Answer

Hi  check if the filter with the RJ11 cable that you plug into the phone socket is not unplugged/misinserted  See you  -- the radiation level is higher at the unemployment office than at Chernobyl

billmaxime · Answer

re

on this page >> https://www.free.fr/assistance/487.html

look at this >> 2 - Connect the Freebox to the wall telephone socket

if everything is fine with the connections, your problem comes from the line and you will need to call Free at 3244 or via Face to Free >> https://assistance.free.fr/contact/facetofree.php#freebox

PS: the page concerns the Freebox Revolution (the 6)

@+

--
the radiation level is higher at the employment center than at Chernobyl

billmaxime · Answer

re  as for the line, it's possible because there have been storms not long ago. But I'm the only one without a connection.  do the neighbors have a connection?  do you know anyone who is also with Free?  contacting Free is a bit of an obstacle course, you have to call several times in a row  you can also check this page to see the incidents that have occurred in your area  https://www.free-reseau.fr/  @+  -- the radiation level is higher at the employment office than at Chernobyl

MechaStreisand · Answer

Hi, If thunderstorm --> 3244 and they will replace it for you. If you can't reach them, redirect the voicemail to the sales department and then ask them to transfer you to technical support.

Step 2 to 3 issue stuck on Freebox

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