Freebox stuck on step 6

try rebooting it (unplug it, plug it back in) but since the issue is still ongoing, it won't get any better than step 6 as before.. it's not your fault!

re
indeed, your distributor is down
incident in Plédran - (pdn22-1) since around 10:30 / 11:00
https://www.free-reseau.fr/incidents-du-jour/
I don’t see anything specific about Plaintel but they are connected in the same way

the cause may be due to a cable cut during earthworks somewhere, or other various interventions, it's hard to know, but the outage affects all lines connected to this distributor, and to the others in the area.
not just Free customers, or those from Orange or another provider.
you are not the only one! that may not be comforting, but it’s reassuring in the sense that it’s not your fault.
businesses, companies, your neighbors, are in the same situation as you.
and there is nothing else you can do but wait for it to come back.
imagine the hassle for businesses that can no longer use credit cards, neither contactless nor traditional, it’s even more frustrating.

If there are works on your street, if I were you, I would go see the workers to find out if they are sure they haven't damaged anything (they might not have realized it).
If you are on ADSL or VDSL, I don't think so, because it goes through the France Telecom wires above, but if there is fiber, then yes, that is possible.
It doesn't hurt to ask nicely.

I am in the Côtes d'Armor.

Hello everyone, I'm having the same problem, my box has been stuck on step 6 since this morning. I am from Corrèze, city of Objat.