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Driver issue after update

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crazyrko Posted messages 49 Status Member -  
crazyrko Posted messages 49 Status Member -
Hello,

I'm posting a message because this evening I'm struggling a bit with a driver problem. Following the latest mandatory Windows 10 update from the last few days, I'm facing an issue with my network adapter driver and I no longer have internet access.
I have disabled-re-enabled, uninstalled-reinstalled it, but nothing works.
Could a kind soul come to my aid?

Windows diagnostic information:

The Broadcom NetXtreme Gigabit Ethernet card is experiencing driver or hardware issues. The 'Ethernet 5' card is currently encountering problems.

Information on the Ethernet 5 network adapter driver:
Description: Broadcom NetXtreme Gigabit Ethernet
Version 17.2.1.0
Hardware ID pci\ven_14e4&dev_1677
Instance status indicators 0x1802400

Configuration: Windows / Chrome 66.0.3359.181

3 answers

  1.
    kaneagle Posted messages 86282 Registration date   Status Moderator Last intervention   14 682
     
    Hello,

    What is the brand and the exact model number of the PC?

    Is Windows 10 32 or 64 bits?

    --
    The human being is at their best when things are at their worst.
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    1. crazyrko Posted messages 49 Status Member
       
      Hello,

      Here is the system information:
      Processor Inter Pentium 4 CPU 3.00GHz
      Device ID: BC732243-21DD-4F18-A407-92D8FC566DB1
      Product ID 00330-80000-00000-AA632
      Operating system 32-bit x64 processor
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  2. kaneagle Posted messages 86282 Registration date   Status Moderator Last intervention   14 682
     
    Hello,

    Download and install --> 7Zip

    Download this driver --> Broadcom
    and put it in your documents.

    Right-click on --> win_b57_32-17.2.0.2.zip
    Select --> 7Zip
    Choose --> extract to "win_b57_32-17.2.0.2\"

    Press Windows + R
    Type --> devmgmt.msc and OK.

    Go to network adapters
    Right-click on the adapter --> Broadcom NetXtreme Gigabit Ethernet
    Uninstall (including all drivers)

    Press Windows + R
    Type --> control panel and OK

    Programs and Features
    Uninstall --> Broadcom NetXtreme Gigabit Ethernet
    Restart the PC.

    Go to Device Manager.
    Right-click on the corresponding device
    Update driver
    Browse my computer ......
    Choose from a list of drivers...
    Have disk
    Browse
    Go to your documents
    Go to the unzipped driver folder --> win_b57_32-17.2.0.2
    Folder --> IA32
    Select the file --> b57nd60x.inf and OK.
    Restart.

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    1. crazyrko Posted messages 49 Status Member
       
      Hello,

      Is it a problem if I don't have Broadcom NetXtreme Gigabit Ethernet in Programs and Features?
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    2. crazyrko Posted messages 49 Status Member
       
      I just tried and unfortunately it didn't work :(
      0
    3. kaneagle Posted messages 86282 Registration date   Status Moderator Last intervention   14 682
       
      What is the brand and model number of the motherboard?
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    4. crazyrko Posted messages 49 Status Member > kaneagle Posted messages 86282 Registration date   Status Moderator Last intervention  
       
      Hewlett-Packard 09E8h CZC5501V98
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    5. kaneagle Posted messages 86282 Registration date   Status Moderator Last intervention   14 682
       
      In the device manager
      What do you have in network adapters?

      Try this driver --> Lan
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  3. crazyrko Posted messages 49 Status Member
     
    So here's the answer to my problem, found randomly, manage devices, Broadcom - left click - update driver - select randomly from the proposed list ...
    Honestly, it was really that simple,
    A thousand thanks for your help @Kaneagle
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