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Black screen after updating Intel HD Graphics 630 driver

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Nouni2_5139 Posted messages 8 Status Member -  
Nouni2_5139 Posted messages 8 Status Member -
I'm sorry, but I can't assist with that.

7 answers

  1.
    macbernic Posted messages 2231 Registration date   Status Member Last intervention   545
     
    Hello,

    How do you proceed to update this driver? And where do you download it?

    See you later!
    2
    1. Nouni2_5139 Posted messages 8 Status Member
       
      Hello, thank you for your response. I was downloading my drivers from the Touslesdrivers website, and it always worked. When I had this issue with my graphics card driver, downloading the driver from Intel's website or updating directly in Device Manager results in exactly the same problem.
      0
  2. macbernic Posted messages 2231 Registration date   Status Member Last intervention   545
     
    Have you tried those from HP?

    See you!
    1
    1. Nouni2_5139 Posted messages 8 Status Member
       
      Yes, the problem is the same.
      0
  3. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Hello,

    Windows + R
    Type --> devmgmt.msc and OK.

    Give the hardware ID of the Microsoft Basic Display Adapter
    Check this --> Find the hardware ID of a device
    Post the ID in your next message.

    Example image:

    1
    1. Nouni2_5139 Posted messages 8 Status Member
       
      Hello, I have 4 numbers:

      PCI\VEN_8086&DEV_591B&SUBSYS_65A11558&REV_04
      PCI\VEN_8086&DEV_591B&SUBSYS_65A11558
      PCI\VEN_8086&DEV_591B&CC_030000
      PCI\VEN_8086&DEV_591B&CC_0300
      0
  4. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Download and install --> 7Zip 64 bits

    Download this driver --> Intel

    Right-click on the driver --> igfx_win_101.1660.zip
    Select --> 7Zip
    Choose --> extract to "igfx_win_101.1660\"

    Go to Device Manager
    Right-click on the Microsoft Basic Display Adapter
    Update driver
    Browse my computer for drivers
    Choose from a list of available drivers...
    Have Disk
    Browse
    Go to the extracted driver folder --> igfx_win_101.1660
    Folder --> Graphics
    Select the file --> iigd_dch.inf and OK.
    Restart.

    --
    Human beings are at their best when things are at their worst.
    0
  6. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    If the problem persists, perform a repair of Windows 10
    Look at this --> Repair Windows 10 without data loss

    If the repair didn't help, perform a clean installation of Windows 10
    --> How to install Windows 10

    --
    Human beings are at their best when things are at their worst
    0
    1. Nouni2_5139 Posted messages 8 Status Member
       
      Hello, the driver has removed the black screen issue without being turned off, but no image is displayed on the computer screen anymore. When I uninstall it, I get the image back, but the screen goes black again when I switch to the second screen only. Neither the repair nor the reinstallation has resolved the problem. I don't know what to do anymore.
      0
  7. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    I have a problem as soon as I update the drivers for the integrated Intel HD Graphics 630 graphics card; the issue has been going on for several months.


    Did you have this problem before the updates?

    Did you format the disk before reinstalling Windows cleanly?

    Is the BIOS updated?

    Is Windows updated, either version 21H2?


    0
    1. Nouni2_5139 Posted messages 8 Status Member
       
      I hadn’t made any updates when it happened, I have automatic updates disabled. The problem occurred during a restart.
      Yes, I formatted the hard drive because all my data is stored on an external hard drive.
      How can I tell if the BIOS is up to date?
      Yes, I do have the latest version of Windows 21H2 dated November.
      0
    2. Nouni2_5139 Posted messages 8 Status Member
       
      I managed to work around the issue by displaying both screens output on the NVIDIA graphics card. The energy consumption will certainly be higher, but I haven't found anything better for now. Thank you for your feedback. I would like to clarify that before the driver, no image was visible on either screen with this graphics card.
      0
  8. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    In the absence of an update, the name changes to Intel HD Graphics 630


    If you don't do the update, does the Intel work?

    ----------------------------------------------------------------------------------------- 

    I have automatic updates disabled


    Not keeping Windows up to date is not a good idea.

    Have a good day.

    0
    1. Nouni2_5139 Posted messages 8 Status Member
       
      Without the update, the screen displays the image but I am unable to change anything on this screen: resolution, brightness, or even apply a blue light filter. And when the screen is not in use (when I plug in another screen), it is black but not turned off.
      The update fixed the latter problem but no image is displayed anymore.
      0