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Taskbar stuck

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keturroyal Posted messages 120 Registration date   Status Member Last intervention   -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello,

Since I shut down the PC using the button (by holding it), the Windows taskbar is completely frozen!
I didn't have this issue before.
When I click on the taskbar, the desktop refreshes but nothing changes.
I have run error checks on the PC, etc., but it doesn't detect anything at all.
I don't know what to do, but I don't want to reset the PC...
I think it may be due to a corrupted file.
Thank you

Configuration: Windows / Chrome 65.0.3325.181

4 answers

  2.
    keturroyal Posted messages 120 Registration date   Status Member Last intervention   1
     
    Here is the error:
    Name of the failing application Explorer.EXE, version: 10.0.16299.248, timestamp: 0x18ee648b
    Name of the failing module: windows.immersiveshell.serviceprovider.dll, version: 10.0.16299.248, timestamp: 0x9a095397
    Exception code: 0x80270233
    Error offset: 0x000000000004ec39
    ID of the failing process: 0x1adc
    Start time of the failing application: 0x01d3c9a82d8513f4
    Path of the failing application: C:\WINDOWS\Explorer.EXE
    Path of the failing module: C:\Windows\System32\windows.immersiveshell.serviceprovider.dll
    Report ID: e287cdf7-b34f-469a-8856-2d9a2d4edfe8
    Full name of the failing package:
    0
  3. renard bleu Posted messages 2273 Registration date   Status Member Last intervention   811
     
    re: Hello Keturroyal
    If you have a restore point created when everything was fine, try restoring
    to that date.

    8 times out of 10, this resolves the issue.
    No risk of losing files.
    The only drawback is to allow 20 or 25 minutes depending on
    the PC.
    Good luck!
    0
    1. keturroyal Posted messages 120 Registration date   Status Member Last intervention   1
       
      Strangely, it works in safe mode!
      0
  4. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711
     
    Hello,

    To see what's going on:

    Follow the FRST tutorial. ( take the time to read it carefully - everything is well explained ).

    Download and run the FRST scan,
    Wait for the scan to finish, a message will indicate that the analysis is complete.

    Three FRST reports will be generated:
    • FRST.txt
    • Shortcut.txt
    • Additionnal.txt


    Send these 3 reports to the site https://pjjoint.malekal.com/ to share them.
    In return, provide the 3 pjjoint links that lead to the reports here in a new response so that we can consult them.

    --
    Please press any key to continue the disinfection...
    0