View original (French)

Taskbar stuck

Solved
keturroyal Posted messages 120 Registration date   Status Membre Last intervention   -  
Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   -
Hello,

Since I shut down the PC using the button (by holding it), the Windows taskbar is completely frozen!
I didn't have this issue before.
When I click on the taskbar, the desktop refreshes but nothing changes.
I have run error checks on the PC, etc., but it doesn't detect anything at all.
I don't know what to do, but I don't want to reset the PC...
I think it may be due to a corrupted file.
Thank you

Configuration: Windows / Chrome 65.0.3325.181

4 réponses

Réponse 1 / 4
renard bleu Posted messages 2273 Registration date   Status Membre Last intervention   810
 
Hello Keturroyal

See some tips from CCM below:

https://www.commentcamarche.net/informatique/windows/209-gerer-l-affichage-de-la-barre-des-taches-de-windows-10/

Happy Easter Holidays
0
keturroyal Posted messages 120 Registration date   Status Membre Last intervention   1
 
Thank you
Unfortunately, nothing is changing. I did everything that involves scandisk...
0
Réponse 2 / 4
keturroyal Posted messages 120 Registration date   Status Membre Last intervention   1
 
Here is the error:
Name of the failing application Explorer.EXE, version: 10.0.16299.248, timestamp: 0x18ee648b
Name of the failing module: windows.immersiveshell.serviceprovider.dll, version: 10.0.16299.248, timestamp: 0x9a095397
Exception code: 0x80270233
Error offset: 0x000000000004ec39
ID of the failing process: 0x1adc
Start time of the failing application: 0x01d3c9a82d8513f4
Path of the failing application: C:\WINDOWS\Explorer.EXE
Path of the failing module: C:\Windows\System32\windows.immersiveshell.serviceprovider.dll
Report ID: e287cdf7-b34f-469a-8856-2d9a2d4edfe8
Full name of the failing package:
0
Réponse 3 / 4
renard bleu Posted messages 2273 Registration date   Status Membre Last intervention   810
 
re: Hello Keturroyal
If you have a restore point created when everything was fine, try restoring
to that date.

8 times out of 10, this resolves the issue.
No risk of losing files.
The only drawback is to allow 20 or 25 minutes depending on
the PC.
Good luck!
0
keturroyal Posted messages 120 Registration date   Status Membre Last intervention   1
 
Strangely, it works in safe mode!
0
Réponse 4 / 4
Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711
 
Hello,

To see what's going on:

Follow the FRST tutorial. ( take the time to read it carefully - everything is well explained ).

Download and run the FRST scan,
Wait for the scan to finish, a message will indicate that the analysis is complete.

Three FRST reports will be generated:
  • FRST.txt
  • Shortcut.txt
  • Additionnal.txt


Send these 3 reports to the site https://pjjoint.malekal.com/ to share them.
In return, provide the 3 pjjoint links that lead to the reports here in a new response so that we can consult them.

--
Please press any key to continue the disinfection...
0