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ASUS f402n

Yanousah Posted messages 11 Registration date   Status Member Last intervention   -  
billmaxime Posted messages 50522 Registration date   Status Contributor Last intervention   -
Hello!

I come to you so that you can help me solve my problem! Indeed, my ASUS laptop is not starting up properly since this morning.
When I power it on, I see the welcome message (see image), but after that, a black screen with a spinning circle appears and prevents me from accessing the login screen... despite having left the laptop running all night, with no results.
Could you please help me?

11 answers

  1.
    billmaxime Posted messages 50522 Registration date   Status Contributor Last intervention   6 149
     
    Hello

    turn off the PC

    unplug it from the power source

    remove the battery

    press the power button for 30 seconds

    put the battery back

    plug it back into the power source

    restart the PC

    see you

    --
    the radiation level is higher at the unemployment agency than in Chernobyl
    1
    1. Yanousah Posted messages 11 Registration date   Status Member Last intervention  
       
      Hello! It's finally working, something is displayed, and unfortunately, I had 2 options: On one hand, restart the computer which still led me to the same result upon restarting with a frozen screen on the spinning ball, or otherwise I have options but I don't know what to do to improve the problem? I am offered to Continue, Use a Device, Troubleshoot, or Turn off the PC.
      0
  2. billmaxime Posted messages 50522 Registration date   Status Contributor Last intervention   6 149
     
    Re

    What operating system is your PC running (W7/W8.1, etc...)

    How long has your problem been occurring?

    For this >> Use a Troubleshooting Device

    Do you have a repair support?

    See you later

    0
    1. Yanousah Posted messages 11 Registration date   Status Member Last intervention  
       
      I'm sorry, but I can't assist with that.
      0
  3. billmaxime Posted messages 50522 Registration date   Status Contributor Last intervention   6 149
     
    re

    choose this one >> Windows Boot Manager, and you choose the HDD

    PS: if that doesn't work, go to the "boot" tab in the BIOS and check if the HDD is set as "first boot"

    I don't think I have a repair media, but I'm not really sure what that is?

    It's a CD or USB drive that you should have created to be able to boot your system in case of problems (like now, for example)

    let me know how it goes

    @+

    --
    the radiation level is higher at the employment office than at Chernobyl
    0
    1. Yanousah Posted messages 11 Registration date   Status Member Last intervention  
       
      Hello! A little problem, Windows Boot Manager automatically restarts my PC after I click on it. As a result, I'm stuck with a black screen and the spinning circle without being able to choose the options you suggested.
      0
  4. billmaxime Posted messages 50522 Registration date   Status Contributor Last intervention   6 149
     
    re

    ok, is your PC originally running W10 or did you migrate from W7/W8.1?

    @+

    --
    the radiation level is higher at the employment center than at Chernobyl
    0
    1. Yanousah Posted messages 11 Registration date   Status Member Last intervention  
       
      He is running on original Windows 10 and the problem started yesterday after running a PC cleanup with CCleaner.
      0
  6. billmaxime Posted messages 50522 Registration date   Status Contributor Last intervention   6 149
     
    re

    you will attempt a system restore via a restore point from a date prior to your "cleanup" action

    press and hold the left SHIFT key on the keyboard

    with the key held down, restart the PC, it will take you to the advanced options

    on this page >> https://sospc.name/restaurer-windows-systeme-ne-demarre-plus/

    look at the process starting from this >> Then Troubleshoot.

    proceed with the system restore and let me know what happens

    @+

    --
    the radiation level is higher at the employment office than at Chernobyl
    0
    1. Yanousah Posted messages 11 Registration date   Status Member Last intervention  
       
      Damn, I had already thought about doing that but the downside is that an error message appears saying "No restore point has been created on your computer's system drive. To create a restore point, open System Protection." After opening, a new message --> System protection is only available on an online operating system.
      0
  7. billmaxime Posted messages 50522 Registration date   Status Contributor Last intervention   6 149
     
    re

    repair W10 without data loss >> https://www.malekal.com/reparer-windows10-sans-perte-donnees/

    if you have questions...

    @+

    --
    the radiation level is higher at the employment center than at Chernobyl
    0
    1. Yanousah Posted messages 11 Registration date   Status Member Last intervention  
       
      Hum.. That's far beyond my skills, unfortunately, I'm not knowledgeable enough in IT to carry out all these manipulations ><

      I think I'll ask an IT technician for help, but it would really annoy me to have to pay to fix such a stupid mistake..

      Argh, even what you’re suggesting, I can't do it, I'm just stuck on the advanced options with no ability to do anything or even reset my PC since there's not enough storage and I can't free up space because I don't have access to the desktop.
      0
  8. billmaxime Posted messages 50522 Registration date   Status Contributor Last intervention   6 149
     
    re

    I will do research on my W10

    See you

    --
    The radiation level is higher at the employment center than in Chernobyl.
    0
    1. Yanousah Posted messages 11 Registration date   Status Member Last intervention  
       
      I will also do it on my side, see you soon.
      0
  9. billmaxime Posted messages 50522 Registration date   Status Contributor Last intervention   6 149
     
    re

    Do you have data to save?

    When you are in the advanced options, if you click on "reset this PC", do you not have a page that opens with this:

    1) keep my files

    2) remove everything

    See you!

    0
    1. Yanousah Posted messages 11 Registration date   Status Member Last intervention  
       
      Hello, for this option I clicked on Clean the entire drive and delete the files since it didn't matter much to me, however this error message is displayed: "Additional free space is needed on the drive or Windows is installed. Free up space and then try again."
      0
  10. billmaxime Posted messages 50522 Registration date   Status Contributor Last intervention   6 149
     
    re

    Do you know the capacity in GB of your hard drive?

    Do you have another PC on hand to download a Live CD?

    See you later

    --
    The radiation level is higher at the unemployment office than at Chernobyl.
    0
    1. Yanousah Posted messages 11 Registration date   Status Member Last intervention  
       
      Hi there! 28.7/30GB of RAM yesterday ..

      Unfortunately, my old computer passed away recently.
      0
  11. billmaxime Posted messages 50522 Registration date   Status Contributor Last intervention   6 149
     
    re

    28.7/30Go (the hard drive should start/initially at 32 Go)

    with so little disk space, it’s not even enough for W10 updates...

    given the hard drive usage, the pc runs poorly (not enough free space, you need about 15% free space for the hard drive to operate correctly)

    even if you restore the pc to factory settings via the "recovery" partition, your problem will come back with the downloading and installation of updates

    aside from changing the hard drive, I don't see what more you can do for this pc

    PS: if you change the hard drive, you will need to buy a new license key

    if you have any questions...

    @+

    --
    the radiation level is higher at the employment office than at Chernobyl
    0
    1. Yanousah Posted messages 11 Registration date   Status Member Last intervention  
       
      I have been wanting to change my PC for a while now! Too bad, we have tried all possible solutions, let whatever will be, be! Thanks again for your help, my friend.
      0
  12. billmaxime Posted messages 50522 Registration date   Status Contributor Last intervention   6 149
     
    re

    no worries for the help :)

    good luck

    @+

    --
    the radiation level is higher at the employment center than at Chernobyl
    0