Restore your PC to its original (factory) state without Solved

Question

Hello, I have a Fujitsu laptop with Windows 7. I want to reset it to factory settings, but I can't remember the administrator password. I only remember setting a password to log in to Windows. So when I turn on the computer and press F8... it asks me for the password... and I can't get through... Can you help me?  Thank you in advance!

nephtys88 · Accepted Answer

So to start, can you tell me if you can enter the BIOS on startup? It depends on the motherboard, the button changes, you need to tap F2 or the DEL key...  In the BIOS, you need to change one setting: boot order.  But first, you need to create a bootable USB drive or a bootable CD. Can you tell me if you have another PC in order to retrieve an ISO, an application, and do the job?

nephtys88 · Answer

Hello, If you do not wish to keep any data beforehand, you just need to boot from an installation CD or USB stick. During the operating system installation process, you will be able to delete all system partitions and reinstall your OS from scratch.  Keep us updated.

gugu01 · Answer

Hello,  If you are hindered by a password to do anything in the BIOS, reinstalling Windows with an installation key will not change anything. First, you need to find a Windows 7 ISO of the same version as your license key (probably OEM). You may not be able to boot from it since your BIOS requires a password. Then you will need to reinstall the drivers, Windows updates, programs, etc.  In my opinion, the situation is complicated and could lead to other problems.  A live CD has nothing to do with your issue; it's not used for what you intend to do.  ------------------------  Your wish is to restore your PC to factory settings. You need to use the partition for that which is on your PC. You access it through the BIOS. It asks you for a password and that's the problem.  So provide the exact model of your PC so that we can find a solution to remove this password or see if we can find it. (a label under the PC should indicate the model)

gugu01 · Answer

"he's asking me for the administrator password"  I thought it was a BIOS password that was blocking you, like in the following image. Is that right?  Or is it the admin password?  Or both, BIOS and admin?

gugu01 · Answer

Hello again,  It's not very pleasant to see that the topic is duplicated. https://forums.commentcamarche.net/forum/affich-35180190-mot-de-passe-administrateur#p35196415  The story is becoming suspicious... a recovered PC, no administrator password, a BIOS with a password. You need to ask the person who gave it to you. (if that's indeed the case)

nephtys88 · Answer

Hi,  can you also tell us if you have a recovery partition on your PC?    do you have, for example, a system restore function at startup?    keep us updated.

gugu01 · Answer

To insert images, we will understand each other better: https://www.commentcamarche.net/infos/25913-ccm-inserer-une-image-dans-une-discussion/  So it's not a BIOS password issue but only an administrator password issue.  This is just as complex ... Malekal in your other discussion gave you procedures to recover your administrator account. You should reread and follow them.  Or  As indicated by nephtys88, check if you have the option for restoration (hoping that the admin password is not required)

gugu01 · Answer

Try this to make the administrator account appear. Click on the image to enlarge it. And I note the command here, because it's important to respect spaces and other characters, so copy and paste it; it'll be more reliable: net user administrator /active:yes    Then you will log into the administrator session, and we'll see about granting more rights to the other session.

gugu01 · Answer

luna2002, try the following since a repair will be expensive for your issue.  The problem is that the error message >"no access server is currently available ...."< means that this PC recovery was on a network of PCs, like in companies, and the password requested is not the admin password of the PC itself, but of the network it was on. So you should follow this: http://www.vendee.fr/colleges-numeriques/fiche-authentification.pdf But it's a bit long, so forget about this network story for now. Move on to the following.  -----------------------------------------------------------------------------------------------------------  Follow these steps and see if you can do a factory reset. (since there’s no password anymore) Not sure if this method is for your model, so we’ll see.  Restore your laptop's factory settings.  Using Recovery Partition  Step 1 Restart or turn on your Fujitsu laptop. Press "F12" repeatedly when the Fujitsu logo appears on the screen to be redirected to the boot menu.  Step 2 Highlight "Recovery and Utility" using the arrow keys on the keyboard, then press "Enter". A progress bar appears at the bottom of the screen as the computer loads the recovery files. Once the files are loaded, the System Recovery Options window appears.  Step 3 Select a keyboard layout, then click "Next". The Operating System dialog box appears. Choose "Use recovery tools ...", then click "Next". If prompted, type your administrator password, then press "OK". (hopefully there won’t be one ;-) ) The System Recovery Options window will appear again.  Step 4 Select the "Recovery" tab, then click on "Restore Factory Image (only C: \ drive)". The restoration process will begin, and the laptop will be restored to its original factory settings. When the process is complete, the computer will automatically restart and start at the Windows setup screen. Begin personalizing your copy of Windows.

Restore your PC to its original (factory) state without

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