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RunDLL, error message on startup

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ellayse Posted messages 6 Registration date   Status Membre Last intervention   -  
ellayse Posted messages 6 Registration date   Status Membre Last intervention   -
Good evening,

I reset my computer and now every time I start it I get the RunDLL error message: "Problem starting C:\Program Files\HP\HPDeskjet 2050 J510 series\bin\HPStatusBL.dll
The specified module could not be found"

I have read several forums trying to understand the problem but without success. I did download ZHPDiag from Nicolas Coolman and ran a scan.

Here is the report: https://www.cjoint.com/c/HAmtUtDzrcY

Thank you in advance

Configuration: Windows 10 / Chrome 63.0.3239.132

5 réponses

Réponse 1 / 5
Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711
 
Hi,

Remove ZHPDiag, we won't be using it.

Follow the FRST tutorial. ( take the time to read carefully - everything is well explained ).

Download and run the FRST scan,
Wait for the scan to finish, a message will indicate that the analysis is complete.

Three FRST reports will be generated:
  • FRST.txt
  • Shortcut.txt
  • Additional.txt


Send these 3 reports to the site https://pjjoint.malekal.com/ to share them.
In return, provide the 3 pjjoint links leading to the reports here in a new response so that we can review them.

--
Please press a key to continue the disinfection...
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Réponse 2 / 5
ellayse Posted messages 6 Registration date   Status Membre Last intervention  
 
Hello,

Here are the 3 FRST reports obtained:

FRST: https://pjjoint.malekal.com/files.php?id=FRST_20180112_g8c11f6f5h13
Addition: https://pjjoint.malekal.com/files.php?id=20180112_7c6o14g8z9
Shortcut: https://pjjoint.malekal.com/files.php?id=20180112_w10z11o11l8z5
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Réponse 3 / 5
Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711
 
Here is the correction to be made with FRST. You can refer to this explanatory note with screenshots.
Restart FRST and then press CTRL + Y on your keyboard.
The notepad will open, copy/paste this. 

CreateRestorePoint:
CloseProcesses:
Startup: C:\Users\Elise\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\HP Ink Monitoring Alerts - HP Deskjet 2050 J510 series Class Driver.lnk [2017-12-05] 
 ShortcutTarget: HP Ink Monitoring Alerts - HP Deskjet 2050 J510 series Class Driver.lnk -> C:\Program Files\HP\HP Deskjet 2050 J510 series\bin\HPStatusBL.dll (File not found) 
 2018-01-12 23:19 - 2018-01-12 23:19 - 000000000 ____D C:\Users\Elise\AppData\Local\ZHP 
 2018-01-12 23:13 - 2018-01-12 23:21 - 000000000 ____D C:\Users\Elise\AppData\Roaming\ZHP 
 2018-01-12 23:13 - 2018-01-12 23:17 - 000363510 _____ C:\Users\Elise\ZHPDiag3.exe 
EmptyTemp:
RemoveProxy:
Reboot:


Save the content using the file menu then save.

Close the notepad, return to FRST and click the "Fix" button.
A restart may be necessary and automatic.
A text file will appear, copy/paste the content here in a new message.

Restart the computer.

--
Please press any key to continue the disinfection...
0
Réponse 4 / 5
ellayse Posted messages 6 Registration date   Status Membre Last intervention  
  


Results of Farbar Recovery Scan Tool (x64) Version: 02.01.2018
Executed by Elise (13-01-2018 00:46:49) Run:1
Executed from C:\Users\Elise\Desktop
Loaded profiles: Elise (Available profiles: Elise)
Boot mode: Normal
==============================================

fixlist content:
                                                                          • ==== End of Fixlog 00:46:49 ====
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Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711
 
not good,
try it like this:

Place the FRST program on the desktop
open Notepad
paste the script given above
save the file on the desktop as fixlist.txt
Restart FRST then Fix.
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ellayse Posted messages 6 Registration date   Status Membre Last intervention  
 
That's exactly what I did, but wait, I'll do it again. Maybe I overlooked something.
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Réponse 5 / 5
ellayse Posted messages 6 Registration date   Status Membre Last intervention  
 
Here, I have re-done the correction and this time I think it worked
The RunDLL error message did not appear when the computer restarted
Thank you very much! 

Results of Farbar Recovery Scan Tool (x64) Version: 02.01.2018
Executed by Elise (13-01-2018 01:27:55) Run:2
Executed from C:\Users\Elise\Desktop
Profiles loaded: Elise (Available profiles: Elise)
Boot Mode: Normal
==============================================

fixlist content:

CreateRestorePoint:
CloseProcesses:
Startup: C:\Users\Elise\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Ink monitoring alerts - HP Deskjet 2050 J510 series Class Driver.lnk [2017-12-05] 
ShortcutTarget: Ink monitoring alerts - HP Deskjet 2050 J510 series Class Driver.lnk -> C:\Program Files\HP\HP Deskjet 2050 J510 series\bin\HPStatusBL.dll (File not found) 
2018-01-12 23:19 - 2018-01-12 23:19 - 000000000 ____D C:\Users\Elise\AppData\Local\ZHP 
2018-01-12 23:13 - 2018-01-12 23:21 - 000000000 ____D C:\Users\Elise\AppData\Roaming\ZHP 
2018-01-12 23:13 - 2018-01-12 23:17 - 000363510 _____ C:\Users\Elise\ZHPDiag3.exe 
EmptyTemp:
RemoveProxy:
Reboot:

Error: (0) Could not create a restore point.
Process successfully closed.
C:\Users\Elise\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Ink monitoring alerts - HP Deskjet 2050 J510 series Class Driver.lnk => moved successfully
"C:\Program Files\HP\HP Deskjet 2050 J510 series\bin\HPStatusBL.dll" => not found
C:\Users\Elise\AppData\Local\ZHP => moved successfully
C:\Users\Elise\AppData\Roaming\ZHP => moved successfully
C:\Users\Elise\ZHPDiag3.exe => moved successfully

========= RemoveProxy: =========

"HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully
"HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => removed successfully
"HKU\S-1-5-21-1313812003-3778922755-4248004676-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully
"HKU\S-1-5-21-1313812003-3778922755-4248004676-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => removed successfully

========= End of RemoveProxy: =========

=========== EmptyTemp: ==========

BITS transfer queue => 6053888 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 19419787 B
Java, Flash, Steam htmlcache => 0 B
Windows/system/drivers => 68536585 B
Edge => 30621391 B
Chrome => 113933879 B
Firefox => 0 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Default => 6200 B
Users => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 0 B
systemprofile32 => 0 B
LocalService => 4348 B
NetworkService => 25856 B
Elise => 61945841 B

RecycleBin => 3064861 B
EmptyTemp: => 289.5 MB of temporary data deleted.

================================

The system had to restart.

==== End of Fixlog 01:28:36 ====
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Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711
 
Great =)

Have a nice weekend =)
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ellayse Posted messages 6 Registration date   Status Membre Last intervention  
 
Thank you so much for your help

Have a great weekend :)
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