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MP4 video playback issue on TV

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maryleg Posted messages 837 Registration date   Status Member Last intervention   -  
maryleg Posted messages 837 Registration date   Status Member Last intervention   -
Hello,

I'm back again for my "fireplace" on TV: I downloaded a fireplace video, which I was able to transfer to a USB stick after converting it to MP4 format (all thanks to the help of site members). I followed the instructions to the letter and up to now, no problem. But now that I plug my USB into my TV to play the video, it doesn't work. The file appears, but it says: "playback not available," even though we've already watched photos... does anyone have any idea? We're disappointed, we don't want to stop here.
Thanks again for your help.

Configuration: Windows / Chrome 63.0.3239.84

2 answers

  1.
    extempor Posted messages 2153 Registration date   Status Member Last intervention   884
     
    Hello,

    maryleg, I found your topic "fireplace fire":
    https://forums.commentcamarche.net/forum/affich-35074605-video-feu-de-cheminee-sur-tv#p35075167

    If you downloaded a file of 5.49 GB, it can only fit on a USB key formatted in NTFS, whereas your TV probably only accepts the FAT32 system, which is limited to 4 GB.

    To check, right-click on the USB drive ==> Properties

    Best regards.
    1
    1. maryleg Posted messages 837 Registration date   Status Member Last intervention   57
       
      Hello, indeed, I had to format my USB stick, and I chose a smaller file so that it would fit on the stick. As a result, it is 3.08 GB. But I must tell you that my problem is not resolved.
      -1
    2. extempor Posted messages 2153 Registration date   Status Member Last intervention   884
       
      The MP4 format may not be recognized by the TV; you should provide the brand and model of this television.
      0
    3. maryleg Posted messages 837 Registration date   Status Member Last intervention   57
       
      It is a Sony Bravia 32EX402.
      0
    4. extempor Posted messages 2153 Registration date   Status Member Last intervention   884
       
      ...that I find in the series of KDL-32EX402:


      https://www.sony.fr/electronics/support/televisions-projectors-lcd-tvs/kdl-32ex402

      MP4 is indeed supported under certain conditions (page 41/84 of the user manual)... which we don’t know.

      So, we would need to convert this video to .avi without exceeding 4GB, then I don’t know, we’ll have to ask Santa Claus!

      Happy End of Year celebrations

      :))
      0
    5. maryleg Posted messages 837 Registration date   Status Member Last intervention   57
       
      Thank you, I just converted it to AVI, but I realize it's more than 4GB; it's 6.61GB after conversion..... is it normal for it to be heavier afterwards than before? So I need to do it again, but by shortening it, ........ if I can manage.
      Thank you. Happy holidays.
      0