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Unable to access PC settings

blue22 Posted messages 5 Status Member -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello everyone,

So here it is, I have an Asus PC with Windows 8.1 and it has been very slow for a long time. I wanted to restore it to factory defaults, and it's impossible because I can't access the PC settings.

I searched on quite a few forums that talked about this, but none of the proposed solutions work, or I can't manage to implement them with my low computer skills..

Would you have a solution for me?

Thanks in advance !!

1 answer

  1.
    Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hi there,

    where does it block?
    What exactly happens?

    Are you following this procedure to reset Windows 8?
    => How to reset Windows 8.

    For slowness, you can check the computer:

    Install "Real Temp" or "Core Temp" to Monitor the computer temperature.
    See what the computer’s temperature reaches during use. It should not exceed 60 degrees Celsius. If possible, attach a screenshot from the software to the message.

    First check the hard drive: How to check the hard drive health
    For example with CrystalDiskInfo.

    Follow the FRST tutorial. ( take the time to read carefully – everything is explained there ).

    Download and run the FRST scan,
    Wait for the scan to finish, a message will indicate that the analysis is complete.

    Three FRST reports will be generated:
    • FRST.txt
    • Shortcut.txt
    • Additionnal.txt


    Send these 3 reports on the site https://pjjoint.malekal.com/ to share them.
    In reply, provide the 3 pjjoint links that lead to the reports here in a new response so we can view them.

    Reinstall Windows 8:

    Another option is you can directly reinstall Windows 8.
    But it might be a bit more complex.

    Follow this tutorial that explains how to install Windows 8: how to install Windows 8.
    All steps are given from A to Z with tips at the end to secure Windows 8.

    The steps are basically:

    - Download the Windows 8 installation ISO: https://www.microsoft.com/fr-fr/software-download/windows8
    - Prepare installation media on USB key or DVD. It’s better to use Rufus: how to download Rufus - see this tutorial for details: how to create a Windows installation USB
    - Boot from it by changing the boot order and selecting the USB or DVD
    - Let yourself be guided to install Windows 8.
    - During the partitioning phase, select the system partition and format it.
    - Proceed with the installation on this system partition.
    - Select the main partition
    - format it and follow the instructions and the tutorial to reinstall Windows 8.

    --
    Please press any key to continue the disinfection...
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    1. blue22 Posted messages 5 Status Member
       
      Thank you for your reply.
      So actually I wanted to reset it in this way: https://www.asus.com/fr/support/FAQ/1006133/
      So I’m blocked because I can’t access my PC settings.

      But I’ll try your method, and I’ll tell you how it goes, thank you very much!
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      1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712 > blue22 Posted messages 5 Status Member
         
        ok it's roughly the same as what I gave you to look at.
        Otherwise reinstall Windows.
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