My Tomtom Start 25 is no longer picking up GPS signals.

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MV -  
MPMP10 Posted messages 47007 Registration date   Status Membre Last intervention   -
Hello,

My Tomtom start 25 can no longer pick up GPS; After contacting Tomtom, the fees amount to €65 (too expensive) for a device that is 2 and a half years old (2-year warranty!). Do you have any ideas? Thank you for your response.

11 réponses

MPMP10 Posted messages 47007 Registration date   Status Membre Last intervention   18 851
 
Hello,
hold the power button down for at least 30 seconds ...

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Please respond ...
43
thierry46
 
A big, big thank you.

30 seconds of pressure and two months of struggle gone.......
Thierry
1
MPMP10 Posted messages 47007 Registration date   Status Membre Last intervention   18 851 > thierry46
 
You’re welcome.
0
Jojomdi
 
Honestly, it's thanks to people like you that the internet makes sense. Thank you.
0
MPMP10 Posted messages 47007 Registration date   Status Membre Last intervention   18 851 > Jojomdi
 
You're welcome.
1
Amelie2007!
 
During the GPS startup, the screen lights up with an image representing the last location recognized by the device, and in the status bar, the phrase: waiting for satellite search. And nothing happens for hours with the same image, while driving.
10
docsteph Posted messages 8467 Registration date   Status Membre Last intervention   1 192
 
you have to start by resetting it
4
Amelie2007!
 
All of this is done. I update regularly but it doesn't hold. In the car, the GPS searches for satellites for hours without result. The image is frozen.
2
massimo
 
The image is frozen, what does that mean?
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Amelie2007!
 
I took a few steps in the street and the device started working again. The satellite search phrase no longer appears. I will try it in the car and keep you updated. In the meantime, it is more responsive than before and less frozen. Thank you for your help.
2
MPMP10 Posted messages 47007 Registration date   Status Membre Last intervention   18 851
 
You're welcome (fingers crossed)
Check for the little Reset hole (I'd be curious to know if all the Tom Toms have it or not!).
0
MPMP10 Posted messages 47007 Registration date   Status Membre Last intervention   18 851 > MPMP10 Posted messages 47007 Registration date   Status Membre Last intervention  
 
No news. Yet it seems that this issue is resolved!
0
Amélie2007! > MPMP10 Posted messages 47007 Registration date   Status Membre Last intervention  
 
Hello MPMP10. We drove a lot today and yes, the GPS works. It recognizes the place we are moving to, indicates the speed, and even switches to night mode when needed. Thank you for your advice. We won the purchase of a new device.
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MPMP10 Posted messages 47007 Registration date   Status Membre Last intervention   18 851 > Amélie2007!
 
You're welcome, safe travels...
0
massimo
 
Hi, you probably mean that it no longer receives satellites; an update of the quickgpsfix file with my drive connect should resolve the situation.
1
Amelie2007!
 
Is the device on or off?
1
MPMP10 Posted messages 47007 Registration date   Status Membre Last intervention   18 851
 
off then you turn it on without releasing ...
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Amelie2007!
 
Response to Massimo: there is indeed movement on the GPS state icon from the gyroscope.

Response to MPMP10: Yes, I made a backup with TomTom Home (thankfully). There is no reset hole on this device.

Since the last operation, the image is no longer frozen even when moving the device in all directions like before. It is "reviving."

Thank you for your advice.
1
MPMP10 Posted messages 47007 Registration date   Status Membre Last intervention   18 851
 
Response to MPMP10: Yes, I made a backup with TomTom Home (thankfully). There is no reset hole on this device.
"Reset" OK thanks for the info ...
Have a good evening ...
0
MV
 
Yes, satellites, of course, you are right. How to update the quickgpsfix file with my drive connect?
Thank you in advance.
0
massimo
 
You just need to download mydrive connect from the TomTom website, install it, create an account, and connect your device to your PC; the software will recognize it and should offer you updates.
0
Amelie2007!
 
There was a screen with white numbers on a black background. I turned off the device and then turned it back on. The screen shows the last recognized location with the message in the status bar "Waiting for a valid GPS signal."
0
massimo
 
When you go into the settings of your GPS and click on the GPS status icon, a search does indeed take place (movement on the gyroscope)?
0
MPMP10 Posted messages 47007 Registration date   Status Membre Last intervention   18 851
 
So you should normally have a description of your TomTom model, otherwise it doesn’t look good; your navigation software is corrupted (I had the same case).
As a last resort, check under your GPS if there is a small hole called "Reset"; if so, press it with a toothpick (for 2 or 3 seconds) (I have this on mine).
Otherwise, after purchasing, did you make a backup with TomTom Home?
But if the software is corrupted, you will have to go through a repair, or otherwise the entry-level TomTom is 149 euros in supermarkets with a two-year warranty...
0
nemrod18 Posted messages 15209 Registration date   Status Membre Last intervention   2 528
 
Hello,

To receive satellites, the GPS in operation must be exposed outdoors for a period of time that can vary.

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Quote from Georges Courteline:
To appear as a fool in the eyes of an idiot is a pleasure of a true connoisseur. This is just a signature and not a personal attack.
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nemrod18 Posted messages 15209 Registration date   Status Membre Last intervention   2 528
 
This answer is good but the ignorant prefer to put -, which leaves me cold.
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