Packard Bell recovery management issue

Question

Hello,

Following boot issues with Windows 7 on a PB Easynote running W7, the only available solution for me is to use Alt + F10 and system restore by creating a backup file.

The system restore completes at 100% in 20 minutes,
However, the system update has been stuck at 99% for 12 hours... should I keep waiting or is it not worth it?

Best regards

Configuration: iPhone / Safari 10.0

Projet · Answer

The system update, sorry.

billmaxime · Answer

Hello

The system restore to 100% takes 20 minutes,
However, the system update has been stuck at 99% for 12 hours... should I wait longer or is it not worth it?

No, it's not worth it, the "recovery" partition has gotten stuck somewhere

By the way, do you have a restoration support on DVD?

PS: since your laptop is portable, is it properly plugged in to the power for the operation?

See you later

--
The radiation level is higher at the employment center than at Chernobyl

Projet · Answer

Hello, thank you for replying

Yes, it is definitely sector and with no peripherals connected.

No, I no longer have the recovery CD, I mainly want to recover the stored data.

Is there a way to repair the recovery partition? Or should I use a live CD of Ubuntu?

Best regards

billmaxime · Answer

re  the only possible solution available for me is to go through alt f10 and system restore by creating a backup file.  just to know, what was the reason you wanted to restore the PC to factory settings without losing files?  malfunction of the PC, infection, etc...  in any case, you will need to turn off the PC, let me know if it's done  @+  -- the radiation level is higher at the employment office than at Chernobyl

Projet · Answer

Hello,

I encountered the error "Windows could not start due to a recent hardware or software change, I believe....

I tried everything: safe mode, command prompt, chkdsk, memory test..... etc
Multiple restore attempts without success

All of this appeared after a Windows update configuration that crashed

Computer turned off

billmaxime · Answer

re  restart the PC normally and let me know what happens (error message etc...)  @+  -- the radiation level is higher at the job center than at Chernobyl

Projet · Answer

Setup is starting services
Error Windows could not start the installation process.
The computer is restarting
Setup is starting service
Computer restarted unexpectedly or encountered an unexpected error. Installation impossible. To install, click OK to restart and start the installation again
Click OK
Setup is starting service
Computer restarted unexpectedly or encountered......

And so on ..... In a loop

billmaxime · Answer

re  check if you can start the PC in command prompt safe mode (F8) upon startup  @+  -- the radiation level is higher at the job center than at Chernobyl

Projet · Answer

Alright, I will take a look at that tonight as I'm working right now.....  Thank you for your help  Best regards

billmaxime · Answer

re  ok  @+  -- the radiation level is higher at the employment center than at Chernobyl

Projet · Answer

Hello again,

So I no longer have access to the F8 menu, the same error messages keep repeating...

However, in F5 I can access the F8 menu by pressing F7, I've tried all the options, safe mode, debugging, etc... and it's still the same....

billmaxime · Answer

re

so, you'll need to do this to recover your data:

Is there a way to repair the recovery partition? Or should I use a live CD of Ubuntu?

I don't know Ubuntu, I use Puppy Linux when I need to recover data

however, in Puppy Linux, like in Ubuntu I suppose, there is a way to boot the PC from the "recovery" partition (in Gparted/manage Flags/flags)

I don't know if you want to back up your data first before attempting the operation?

if you just recover your data with Ubuntu, and you can no longer boot W7, you'll need to download and burn the W7 ISO image to reinstall it

@+

--
the radiation level is higher at the employment agency than at Chernobyl

Projet · Answer

I have Ubuntu on a USB stick.
I don't know what to do best, should I back up my data first? How should I do that?
Or should I launch Ubuntu in trial mode, recover my data onto an external drive, and then figure out how to reinstall W7?
I'm out of my depth here
Best regards

billmaxime · Answer

re  I don't know what the best thing to do is, save my data first? How should I do it?   Personally, I would back up my data first (better safe than sorry)  Then, you try to boot from the "recovery" partition (using Gparted)  If that doesn't work, you download a W7 ISO image (the same version as the one on your PC) and reinstall W7  Catch you later  -- The radiation level is higher at the employment agency than at Chernobyl.

Projet · Answer

How to back up my data first and then attempt the manipulation via gparted please?

billmaxime · Answer

re  How to back up my data first  if Ubuntu works like Toutoulinux, you launch Ubuntu in "test mode"  at the bottom right of the page, you should see your hard drives  click on the hard drives to see which one contains your OS with your data  the external hard drive should appear with a USB stick icon  you open your internal hard drive and go to your documents etc... (where the data you want to recover is located)  you open your external hard drive and transfer the data to your external hard drive  PS: before executing the manipulation, create a folder in the external hard drive (my W7 backup for example)  I also remember that I had "some issues" with the data transfer,  and that I had transferred the data to the program files of the internal hard drive before transferring them to the external hard drive  @+  the radiation level is higher at the employment center than at Chernobyl

Projet · Answer

Thank you,  And could you please try to start on the recovery partition via gparted?  This way, when I get back, I can do the operations to check all of that  Best regards

billmaxime · Answer

re  And to try to boot from the recovery partition via gparted, please?   back up your data beforehand...  I did a test with Toutoulinux on my PC, and it went smoothly  I accessed the HDD with my OS (my data)  I transferred a test file to my external HDD, and it went well  to transfer, you left-click on the file etc... that you want to transfer  while holding down the left click, drag it to the backup folder of your external HDD  there, you will have the choice of:  copy  move  relative link  absolute link  personally, I chose copy ================  to boot from the "recovery" partition with Toutoulinux:  left-click in an empty spot on the page  go to system >> partition management  on the page that opens, make sure your internal HDD with the OS is checked, and click on launch Gparted  on the page that opens, locate the "recovery" partition  right-click on it and choose "manage flags"  on the page that opens, check the "boot" box then click on "close"  remove the USB stick with Ubuntu and restart the PC  @+  -- the radiation level is higher at the unemployment office than at Chernobyl

Projet · Answer

Thank you for the answers  I'm working on it, I'm changing the boot order  Is my USB drive USB FDD? HDD? USB CD-ROM? Network boot slot?

billmaxime · Answer

re

Is my USB key USB fdd? Hdd? USB cdrom?
Network boot slot?

your USB key is where you have Ubuntu and not your OS (W7)

let me know if I'm wrong...

@+

--
the radiation level is higher at the employment center than at Chernobyl

Projet · Answer

Yes on the USB key I go to the F12 boot menu at startup I insert the key that contains Ubuntu, I'm sure I checked the contents of the key at work But nothing ... 'starting Windows' then we go back to the same error messages mentioned earlier

billmaxime · Answer

re  your key is "bootable"  I’m working on it, I’m changing the boot order  Is my USB key USB fdd? Hdd? USB cdrom?   choose USB cdrom  @+  -- the radiation level is higher at the employment agency than in Chernobyl

billmaxime · Answer

re  I think your USB drive is not "bootable"  How did you create your USB drive?  With Rufus?  See you later  -- The radiation level is higher at the unemployment office than at Chernobyl.

Projet · Answer

Indeed, it is not bootable....  I just have to wait until tomorrow to do it from another computer.....

billmaxime · Answer

re  Indeed it is not bootable....  I just have to wait until tomorrow to do it from another computer.....   ok, you can perform the operation with Rufus  the link >> https://rufus.akeo.ie/  @+  -- the radiation level is higher at the job center than at Chernobyl

Projet · Answer

Last question  Should the other files on the USB drive (documents, movies, programs, etc.) be deleted or is that not a problem?  Thank you very much for your help Best regards

billmaxime · Answer

re  The other files located on the USB stick (documents, movies, programs, etc.) need to be deleted or it doesn't cause any problems?   When you make the USB "bootable" with Rufus, I believe it asks to format the USB stick, back up all your data (documents, movies, programs, etc.) to another hard drive  No worries for the help^^  @+  -- The radiation level is higher at the employment office than at Chernobyl.

Projet · Answer

Hello,  I am going to create my USB stick this afternoon, In addition to Ubuntu, I would like to install Windows 7 on it. My computer won't start anymore, how can I find out if it is running Windows 7 SP1 or SP2? Is it 32-bit or 64-bit?  Thank you

billmaxime · Answer

Hi  I'm going to do a test on my PC and USB stick  I'll keep you updated  @+  -- the radiation level is higher at the employment agency than in Chernobyl

billmaxime · Answer

re  In addition to Ubuntu, I would like to install Windows 7 on it  you cannot put 2 OS on the USB stick, I tested  my computer not booting anymore how can I know if it runs on w7 SP1 or 2?  it can only be on SP1, because there is no SP2 for W7  In 32 or 64 bits?  in Ubuntu, go to the disk that contains your OS (click on it)  on the page, if you see Syswow64, it means your PC is in 64 bits  @+  -- the radiation level is higher at the employment agency than at Chernobyl

projet · Answer

Good evening,  I just got home  I just launched toutoulinux ... It is stuck on this:  http://wiki.dane.ac-versailles.fr/images/2/25/Image_démarrage01.png

billmaxime · Answer

Hi  I just launched Puppy Linux ... It gets stuck on this:  http://wiki.dane.ac-versailles.fr/images/2/25/Image_démarrage01.png   If the installation in "test" mode of Puppy Linux doesn't complete, I think your PC has a hardware problem  PS: did you mention Ubuntu in a previous message?  See you  -- the radiation level is higher at the unemployment office than at Chernobyl

projet · Answer

Yes, but having access to a non-private computer, I realized that the USB drive did not have the necessary capacity to store my data, so I opted for a lower capacity drive and installed Toutou Linux...  Any other ideas or manipulations? I absolutely cannot perform a factory reset because I need to recover some recent sensitive data first...

billmaxime · Answer

re  I settled for a lower capacity key and installed Toutoulinux ....  Okay, tell me how much "weighs" Toutoulinux (in MB)  Also tell me what version of the ISO image you downloaded  @+   -- The radiation level is higher at the employment office than at Chernobyl.

projet · Answer

This one https://www.commentcamarche.net/telecharger/systemes-d-exploitation/22187-toutou-linux-slaxen/  When I press F2 at the startup of TTL  I get a whole menu with options like paix=ram, pfix nox, Clean, purge...etc

billmaxime · Answer

When I press F2 at the start of TTL I get a whole menu with choices like peace=ram, pfix nox, Clean, purge...etc   Personally, I have this one >> Toutou Linux 4.3.6  You shouldn't press any keys at the start of the installation....  Let Toutoulinux handle it  In the first pages that open, you need to choose the screen resolution (1024x800)  If you want, I can start my Toutoulinux to guide you  @+  -- the radiation level is higher at the employment agency than at Chernobyl

projet · Answer

Yes, but it gets stuck on the image I posted, nothing happens,  It waits for 8 seconds and after working, it stops and gets stuck.

billmaxime · Answer

re  Yes, but it gets stuck on the image I posted, nothing happens, It waits for 8 seconds and after working, nothing, it remains stuck   ok, but it's because you pressed F2  restart the PC with the CTRL+ALT+DEL/SUPP keys  in the window that opens, click on the little arrow next to the "stop" icon  in the contextual menu, choose "restart"  let the PC work and let me know when Toutoulinux appears on the screen  @+  -- the radiation level is higher at the employment center than at Chernobyl

projet · Answer

When I do this operation, it takes me to Safe Mode, Windows startup, Safe Mode with networking support...

billmaxime · Answer

re  you can sign up on CCM, I want to send you a PM  @+  -- the radiation level is higher at the employment agency than in Chernobyl

Proje · Answer

Photo

Proje · Answer

Okay, it's done.

billmaxime · Answer

re  check your PMs at the top of the page on the right  @+  -- the radiation level is higher at the employment office than in Chernobyl

billmaxime · Answer

re  here is the link to the repair console  https://forum.pcastuces.com/console_de_recuperation_windows_7-f3s13884.htm  @+  -- the radiation level is higher at the employment agency than at Chernobyl

billmaxime · Answer

re  delete the PMs  @+  -- the radiation level is higher at the job center than at Chernobyl

Proje · Answer

Photo https://img-19.ccm2.net/hfs9CQgYXTmBvVZtoihke2gtpmU=/9977ef22aa674c55a633dfc9805d161b/ccm-ugc/IMG_2842.PNG  I initially had access to this recovery console and I tried everything but it didn't help at all!

billmaxime · Answer

re  I initially had access to this recovery console and I tried everything but it didn’t yield any results!  If it hasn’t worked, there’s no point in downloading it....  The solution remains the external 3.5-inch hard drive to put your hard drive in and try to recover your data  PS: In the recovery console, you can attempt a check disk on your hard drive via the command prompt  The command chkdsk c: /f /r and hit ENTER (chkdsk@c:@/f @/r)  WARNING: the @ represents a space in the command  Let the PC work  @+  The radiation level is higher at the employment center than at Chernobyl.

Proje · Answer

Hello,  Yes, I can run chkdsk, it works then after deleting and replacing files it starts and shows a new error message, W7 cannot start... etc. I will try with winre because I can no longer launch the command prompt via F8, well I can, but it loads files and I can do nothing, so I will try the bootrec commands...  I will also put another version of Linux on the USB drive, I need to go through Rufus again and the USB drive I made yesterday with ToutouLinux is still bootable, since I don’t have admin privileges on the work computer.    Thank you

Proje · Answer

The key remains bootable, sorry.

Proje · Answer

I'm a bit struggling to express myself, sorry this morning I struggled all night on the computer.   The bootable USB drive made yesterday with Linux, if I erase it and put a different lightweight Linux distribution on it, do I need to go through Rufus again or is the USB drive still bootable?   Thank you.

billmaxime · Answer

Hello  Yes, I can run chkdsk, it works, then after deleting and replacing files, it starts up and I get a new error message, W7 cannot start.... etc I will try with winre because I can no longer launch the command prompt via F8, well I can, but it loads files and I can't do anything, so I will try the bootrec commands....   For me, I would have executed the check disk directly from the Winre console  After the check disk, you can try to repair the boot via the console  The bootable USB made yesterday with Linux, if I erase that and put another lightweight distribution of Linux on it, do I have to go back through Rufus or is the USB still bootable?  Yes, you will need to go through Rufus to make your USB bootable with the new ISO image  You can download Toutoulinux 4.3.6 from this link >> https://sourceforge.net/projects/toutoulinux/files/4.xx/ToutouLinux-436_2015-04-30.iso/download  If you have any questions...  @+  -- The radiation level is higher at the employment center than at Chernobyl.

Proje · Answer

Thank you for your responsiveness!  How to repair the startup via console after chkdsk?  I’m going to make two drives One with Linux One with w  I’m heading to work now... Let’s keep each other updated Hoping they’ll let me access administrator mode... to run Rufus.

Proje · Answer

Here, when I press F10 it tells me this

billmaxime · Answer

re  How to fix the startup via console after chkdsk?  you have the option in the console    I'm going to make two USB drives One with Linux One with W   you will need 2 USB drives  1) for Toutoulinux, 1 GB is enough  2) for Windows, you need a 4 GB USB drive  PS: you will need to download an ISO image of W7, the same as the one installed on your PC  PS: also check on the sticker of the PC if you see the license key  to know which version of W7 is installed on your PC, open the command prompt in the console, and do this    Just before leaving: is it not possible to open the Winre console directly when I power on the computer? Is there a key or operation to do?  if you change the boot order in the BIOS (CD-ROM) to 1st, the PC should boot from the console (CD)  ! /!\  if you manage to fix the startup etc. with the console, and you back up your data with Toutoulinux, you will not need to reinstall W7, so no need to create a bootable USB drive with W7  if you have questions...  @+  the radiation level is higher at the unemployment office than at Chernobyl

Proje · Answer

If I press F10     It's no longer possible, the command prompt loads files directly without me being able to do anything, and Windows tries to launch unsuccessfully.

billmaxime · Answer

re  to enter the BIOS, press the DELL/DELETE key on your PC  in the BIOS, you change the boot order  PS: you can also go through F12 and choose which device you want to boot from  if you have any questions...  @+  -- the radiation level is higher at the unemployment office than at Chernobyl

billmaxime · Answer

hi  how are the manipulations going?  see you  -- the radiation level is higher at the job center than in Chernobyl

Proje · Answer

Good evening  I am trying to install Puppy Linux Slacko But it seems to be bugging, then a black screen appears with just "done" displayed on the black screen...

Proje · Answer

The last line in red seems to provide the solution What action should be taken here?

billmaxime · Answer

re  why didn't you take Toutoulinux? I gave you the link?  you can download it from this link click here  then, you put it on your USB stick with Rufus to make your USB bootable  @+  -- the radiation level is higher at the unemployment office than at Chernobyl

Proje · Answer

Because it's exactly the same version that I tried.  Manip to start with the posted screen image because it also freezes on a black screen. A setting to be adjusted in the BIOS beforehand perhaps or something else? I'm starting to despair.

billmaxime · Answer

re  without wanting to discourage you, since you've tested 2-3 versions of Linux and they don't install on your PC, I'm afraid that the hard drive is dead...  Linux installs "by default" on a PC with Windows because it is "lighter" than Windows  a PC that doesn't start with Windows will start with Linux  @+  -- the radiation level is higher at the employment center than at Chernobyl

Proje · Answer

And from there, do you have the possibility to run a chkdsk or something else?

billmaxime · Answer

re  And from there, do you have the option to run a chkdsk or something else?  No, you are on the Windows startup  You have a big problem with "Winload.exe" in the screenshot  Through the recovery console, you can try these 3 CMDs  WARNING: you run chkdsk c: /f /r on your own  Then, if the PC doesn't start, you type the other 2 CMDs  chkdsk c: /f /r bootrec.exe /FixMbr bootrec.exe /FixBoot  PS: I wonder if with a burned W7 DVD (ISO image), it wouldn't be possible to repair the PC (but I guarantee nothing)  @+  -- The radiation level is higher at the unemployment office than at Chernobyl

Proje · Answer

Why does Linux on the USB stick need the hard drive to install? Can't I disable the hard drive to bypass the problem or use an external hard drive or something via USB?   Is it not possible to run chkdsk and other utilities from Linux when I hit F2?

Proje · Answer

Miracle

billmaxime · Answer

re  you need to save your data as long as it works  keep me posted  @+  -- the radiation level is higher at the job center than at Chernobyl

Proje · Answer

I wasn't plugged into the power outlet and the laptop shut down....  I did something to get it started again but I can't remember what I did.

Proje · Answer

It's fine, I'm on it, but the mouse won't move...

billmaxime · Answer

re  I wasn't plugged in and the computer shut down....  I did something to get it to start again, but I can't remember what I did  I can't help you right now because I'm not familiar with the procedure  @+  -- the radiation level is higher at the employment office than at Chernobyl

billmaxime · Answer

re  what version of Linux do you have?  do you really have no idea how you did it?  @+  the radiation level is higher at the employment center than at Chernobyl

Proje · Answer

If it's good, I succeeded But after finishing launching it, being bad at Linux, it's impossible to move the mouse cursor,

billmaxime · Answer

re  If it's good, I succeeded But after finishing launching it, being bad at Linux, I can't move the mouse cursor  wait, I'm looking at mine  @+  -- the radiation level is higher at the employment center than at Chernobyl

billmaxime · Answer

re  check if this can help you  https://guide.ubuntu-fr.org/desktop/mouse-mousekeys.html  @+  -- the level of radiation is higher at the job center than in Chernobyl

billmaxime · Answer

re  look at this too  https://guide.ubuntu-fr.org/desktop/mouse-problem-notmoving.html  @+  -- the radiation level is higher at the employment office than at Chernobyl

Proje · Answer

Thank you  I get to a 'pop control' menu where I can access mouse settings, but it's incomprehensible to me... I don't know how and where to make the touchpad recognized....  After that, I can open a terminal, but I don't know what to type for the mouse to be recognized as well....  I'm giving up for tonight.....  Thank you very much.

billmaxime · Answer

I arrive on a 'pop control' menu where I can access mouse settings, but it's incomprehensible to me... I don't know how and where to make the touchpad recognized....  Is it in French?  Then I can open a terminal, but I don't know what to type to also have the mouse recognized....  I need to look/search online for the commands  @+  -- The radiation level is higher at the unemployment office than at Chernobyl.

Proje · Answer

Hello,  I managed to install ttlinux,     I can't move the mouse, and I don't know where to go to avoid wasting time and doing random stuff...  Thank you

billmaxime · Answer

hi  what kind of mouse do you have on the PC (wireless, plugged in via USB, etc...)  I'm starting my Toutoulinux  @+  -- the radiation level is higher at the employment center than at Chernobyl

Proje · Answer

Neither one nor the other, it's the touchpad...

billmaxime · Answer

Neither one nor the other, it's the touchpad....   Don't you have a mouse at home?  @+  -- The radiation level is higher at the job center than at Chernobyl.

Proje · Answer

And no... I'll go get one this afternoon...

billmaxime · Answer

re  And no..... I'll go get one this afternoon....   you can try this with Toutoulinux  click on the "settings" icon  in the page that opens, click on "hardware" (4th button)  in the page that opens, click on "keyboard/mouse"  in the page that opens, click on "choice of mouse type"  check if your touchpad is listed  @+  -- the radiation level is higher at the unemployment office than in Chernobyl

Proje · Answer

How do you expect me to click on the settings icon without a mouse? ☺️

billmaxime · Answer

re  How do you expect me to click on the settings icon without a mouse? ☺️   indeed...  however, I just unplugged my mouse, and the touchpad works fine  I'm doing research on the "non-functioning" of the touchpad with Toutoulinux  see you later  -- the radiation level is higher at the employment agency than in Chernobyl

Proje · Answer

I plugged in a device and it is recognized, so that's already a plus.  Just to clarify, in order to launch everything that was blocking, as I mentioned to you, I did this manipulation: screen tt -f2 then puppy acpi=off.

Proje · Answer

I'm sending you a DM.

billmaxime · Answer

re  ok I read everything  @+  -- the radiation level is higher at the employment office than at Chernobyl

Proje · Answer

I found out how to recover all my data, except I can't get on the internet.  I'll contact you again this evening!  Thank you for your help  We'll keep each other posted.

billmaxime · Answer

I found out how to retrieve all my data, but I can't access the internet.  You don't need to go online to retrieve your data...  I'll get back to you this evening!  Thank you for your help  We'll keep each other updated  No worries for the help  See you later  -- The radiation level is higher at the employment office than at Chernobyl.

billmaxime · Answer

hi  where are you with the manipulations?  see you  -- the radiation level is higher at the employment office than at Chernobyl

Packard Bell recovery management issue

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