The OnOff Apps at €7.99 got me into some serious trouble! : CCM

Réponse 1 / 14

Sergio39 Posted messages 5315 Registration date Status Contributeur Last intervention 2 620

Hello,
frankly, I don't know what to say to you.
Here is ONOFF.. they are located in Estonia
https://www.onoff.app/a-propos/

here is the "contact" page (they also have a Facebook page)
http://www.onoffapp.com/contacter-le-support

read the terms
https://www.onoff.app/conditions-generales-d-utilisation/

Regards

--
Life is like riding a bicycle.. you have to keep moving to not lose your balance... EINSTEIN.

jeanbern Posted messages 13740 Registration date Status Contributeur Last intervention 5 136

Thank you, Sergio.
I won't hide from you that I've read, seen, and reread all of this.
I even called the economic department of the French embassy in Tallinn.

Orange has worked long hours to save my internet, TV, and landline.
I really tip my hat to the guy from Orange; he called me back 4 or 5 times to update me on the progress of his efforts to save my subscription.
However, on the 15th, I will lose my Orange operator only for my mobile; and on Orange's advice, I need to submit a new portability request to them along with a RIO code request to re-associate my mobile with all my Orange installations.
It's not simple at all, it's a real spiral.

Réponse 2 / 14

Yo

I confirm that Onoff is a scam. I spent 2 months without receiving any SMS, they can't do anything about it, and when I tried to recover my number, the 3179 doesn't work on their app!
For now, they are therefore retaining my number... to be continued.

Réponse 3 / 14

Olivier

OnOff is an app, a virtual operator
I used it and paid for a number that was linked to my app, not to my SIM card
I don't understand why you talk about portability; I also think the guy from Orange took you for a fool to scare you or that he terminated it on his own initiative.
I stopped paying my OnOff subscription and removed the app without it affecting my plan
Maybe you should discuss this with a consumer association; it's a specialty of Orange to twist the truth, according to a technician from Orange, they disconnect a wire from time to time when you are not on ADSL with them, and you can call Free, but then you realize it was just a poorly connected cable!!!

Verochka

nonsense, stop reading Mickey

Olivier > Verochka

I don't read Mickey
I practice Orange too often and don't think you live in a Care Bear world
Orange owns the network and that's a reality
We have to go through them
Do a little research and you will have confirmation that they pay numerous fines
A little reading for you:
https://www.google.fr/amp/s/lexpansion.lexpress.fr/entreprises/les-amendes-a-repetition-de-france-telecom_1439574.amp.html

BG > Olivier

I confirm, a friend of my father and a technician admitted that they intentionally disconnect certain wires.

Dadi13

Indeed, I have been using this app for 4 months without any issues.
It was even my operator who suggested it to me via a commercial email/ad.
I simply haven't synced my historical contacts.
Very happy 1 smart 1 sim multiple possible numbers...
Personally, I recommend it....

Nouna > Dadi13

Please, can we call anywhere in the world with this number?

Réponse 4 / 14

F

Hello everyone,

ONOFF, as mentioned above, is a virtual mobile telephony operator. This application allows you to subscribe to "virtual" numbers, which can be "physical" numbers that you already own (you therefore request portability to make it a "virtual" number). It should be noted that the ONOFF application only works if you already have a physical SIM card, with a "voice and data" subscription, or if you are connected to the internet via your iPad...

Mr. jeanbern, you must have, without realizing it, requested the portability of your old ORANGE number; which is why ONOFF had to request ORANGE to proceed with the change and everything that follows. But as you no longer had a "physical" SIM card, you could not take advantage of the ONOFF service.

Personally, I have been using it for several months with purchases and cancellations of "virtual" numbers and I have never had any issues... The few problems one might encounter with this application are at the time of purchase (it often happens that the numbers are already taken but still appear in the list, and at the time of selection, you are notified that they are no longer available) and the fact that ONOFF support is not available...

Réponse 5 / 14

AlainGallo Posted messages 5 Registration date Status Membre Last intervention 6

Before saying this damn app, you shouldn't have requested the portability of the Orange number; moreover, you had to give OnOff the RIO code. Then they had to send a text message to the Orange number to make sure you are indeed the holder of the Orange number. Normally, OnOff responds to the emails we send and always finds a solution to a problem raised. Therefore, it is unnecessary to criticize an application that is not responsible for your mistake.

Réponse 6 / 14

Bruno

I don't understand you, I am with onoff with a second number without having transferred my Free number, which is not required!!!

Dadi13

Exactly, a portability is ALWAYS requested by the user, never imposed.
He provided his RIO and that's it.

Réponse 7 / 14

jeanbern Posted messages 13740 Registration date Status Contributeur Last intervention 5 136

I'll keep you updated on the maneuver tomorrow for those who want to save their entire subscription with any operator

--
The stone and the pebble flow at the same speed (an old Chinese proverb)

jmarion3 Posted messages 49468 Registration date Status Contributeur Last intervention 5 506

Hi JB >> Big hassle ?? >> If I understood correctly (??) this "operator" makes your contracts automatically terminated on the spot or almost at Orange ??? >> If that's the case, it's really strange and how does Orange terminate the subscriptions of the person concerned without consent, etc..... (evidence that it is indeed him...)
Good luck
Regards

jeanbern Posted messages 13740 Registration date Status Contributeur Last intervention 5 136 > jmarion3 Posted messages 49468 Registration date Status Contributeur Last intervention

Hi Marion,
So to summarize, my SIM card is no longer owned by ORANGE but by ONOFF Telecom.
In fact, you can leave any operator at any time; you just need to dial 3179 (the number for all operators). They confirm your RIO Code via SMS: a code of 12 digits and letters, e.g., 81UT1LLM01GH
Then you ask any operator for "the portability of your number with them" by providing that code.
You wait two or three days to receive a new SIM card without changing your number
and you can go back to your operator. That's what I did.
However, the termination fees are huge: €374 to leave Orange (since I had just renewed my contract by changing my phone), quite complicated, I know!!
They pulled a fast one at the complaints service to avoid making me pay that amount (1.5 hours on the phone "they had a tough time") I would have gladly offered them champagne.

To summarize: to make calls I have to use the ONOFF app, but of course it doesn’t work at home! So I don't make calls from my mobile (this way I avoid surprises)
I have no contract
I'm waiting for Tuesday or Wednesday to receive my new SIM and go back to ORANGE

What a long story, you might say!!!!!!

jmarion3 Posted messages 49468 Registration date Status Contributeur Last intervention 5 506 > jeanbern Posted messages 13740 Registration date Status Contributeur Last intervention

Hi JB >> Thanks for the feedback >> I think you would have been better off sleeping in that day!
Still, have a good weekend!

jeanbern Posted messages 13740 Registration date Status Contributeur Last intervention 5 136 > jmarion3 Posted messages 49468 Registration date Status Contributeur Last intervention

Yes, and it's not over yet because I don't know what ONOFF has regarding personal data. In any case, they won't be able to charge me any cancellation fees since I opposed my credit card (another consequence)!!

Réponse 8 / 14

jeanbern Posted messages 13740 Registration date Status Contributeur Last intervention 5 136

Here is the letter from Saturday (yesterday):

Hey Bernard !
Congratulations! Your onoff number 33683****** has been successfully assigned to you! It is ready for use and we hope you enjoy all its features! Don't forget: if one onoff number is not enough for you, you can get as many as you need! If you encounter any issues with the app, feel free to contact our teams at support@onoffapp.com.

See you soon on onoff!

No possibility to track your usage or contract on the website!<code>

</code>The stone and the pebble fall at the same speed (an ancient Chinese proverb)

Réponse 9 / 14

jeanbern Posted messages 13740 Registration date Status Contributeur Last intervention 5 136

Hi,
not much news except a message from Orange explaining that I never requested portability.
I’m coming back to Orange on April 27: it's long, long... not being able to receive calls or make calls!! Always searching for a signal except at home (wifi)
I don't necessarily need to call all the time; but I realize that having a mobile phone has become essential.
Further news at the end of the month
See you for a new episode

--
The stone and the pebble fall at the same speed (an old Chinese proverb)

Réponse 10 / 14

jeanbern Posted messages 13740 Registration date Status Contributeur Last intervention 5 136

Hi everyone!
Back after 40 days

Review of 40 days to regain an account with Orange.
Result: I lost my old subscriptions (cheaper and offering more deals than the ones currently available)

I was charged nearly €510 for this mishap! Orange refunded me €450 (including early termination fees for ongoing subscriptions)

It has been a laborious process; a long and tiring effort (constantly on the phone)

I sent a registered letter to the so-called headquarters of OnOff Telecom in Paris, which they received after 15 days, with no response from them!!
In short, the OnOff app, from the so-called triple world champion of knitting (Taïg Khris), is a real scam

One thing is for sure: Orange may be expensive, but their work is particularly serious and processed immediately

That's it for my testimony

--
The stone and the pebble fall at the same speed (古老的中国谚语)

Srieusement

I am stunned by this post; I find Orange particularly generous in dealing with a misconduct from one of its customers.

Why misconduct? Everyone is responsible for their actions and without being a high-ranking civil servant, by providing your number + RIO, one must suspect that there will be portability (and therefore termination of the original contract). I do not see how OnOff could be considered a scam, as it is possible to acquire a number immediately OR perform a portability.

I find you, dear Sir, extremely disingenuous.

(Finally, the RIO is directly available in the app)

Franck

I've been using it for a long time and I've never encountered a problem; you have to be really insistent to ask for portability.

Jimmy

I will allow myself to repeat it to you: this is the consequence of your own mistakes. You provided your RIO code and therefore requested portability of your own accord!

Why do you blame someone else? I hope this life lesson will help you improve.

Réponse 11 / 14

pyjamette

I just received a text from onoffap with a code, I never asked for anything, how is it possible that I am receiving this kind of text?

Réponse 12 / 14

Ludivine

Hello,
I don't have an OnOff subscription, and all I can say is that I don't trust this operator.
Most subscribers are not honest; this subscription is designed to take advantage of people. Beware!!!!!

Réponse 13 / 14

Yoan

I had the same problem but I was able to solve it, although it wasn't easy. I went from number to number, from email to email.

Réponse 14 / 14

Linda

You were taken advantage of by your operator.
The number is not a subscription line. It's just the opportunity to have a second one linked to your line. They just wanted to sell you a second line, that's all.

The OnOff Apps at €7.99 got me into some serious trouble!

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