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Keys that are not working anymore

PoulpyLeTerrible -  
Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   -
Hello,
I have an MSI GT72S 6QE Dominator Pro G running Windows 10 that I bought about 7 months ago with an integrated Steelseries keyboard, and recently, the G, F keys and the space bar have stopped working, or at least, they work when they feel like it. I'm starting to think the problem is hardware-related because aside from the space bar, these keys are not used as much compared to E, R, and T. Additionally, when I restart the computer, it works perfectly, but 3 minutes later, the same issue occurs.
I've tried adjusting settings through the Steelseries app, and the app doesn't even detect the pressure on these keys. I even updated the software, but to no avail.
I also checked the accessibility options, and no, the filter keys are not activated.
I suspect there's a conflict between a program and my keyboard, or perhaps a nasty virus. Let me know what you think before I send it back under warranty for no reason, thanks.

5 answers

  1.
    Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   2 622
     
    Hello,
    it's a Windows update that is messing with your keyboard, so.. go here:
    http://drivers.synaptics.com/Synaptics_v19_0_19_1__C__x86-x64__Win10__Signed__MS_Win10_UXUI_PS2_SMbus.zip
    click on the "save" button at the bottom of the screen
    IF you don't have a "zipper/unzipper," download 7ZIP.. choose the 32 or 64-bit version depending on your system: https://www.7-zip.org/
    Install 7ZIP
    go to your "downloads" folder
    Unzip the "synaptic" file
    a folder will appear.. open it.. double click on the "setup.exe" file to install the driver .. everything should be back in order.
    Have a nice day

    --
    Life is like a bicycle.. you must keep moving to maintain your balance... EINSTEIN.
    1
    1. PoulpyLeTerrible
       
      So, it's strange: I ran the setup.exe, but the installation is impossible since I have a newer version than this one. But everything is back to normal anyway.
      Thanks anyway, I'll reach out again if the problem comes back.
      0
    2. PoulpyLeTerrible
       
      The problem has returned, so I uninstalled the newer version of Synaptic and installed yours; the problem is not resolved, the keys are working, but intermittently now.
      0
  2. Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   2 622
     
    Sadly, it's already not easy to troubleshoot a system that "works" remotely, so imagine the work it takes to help you.
    Understand that OPEN OFFICE works perfectly well and the problem comes from your PC, but figuring out where the "bug" is coming from is mission impossible.

    --
    Life is like a bicycle.. you have to keep moving to not lose your balance... EINSTEIN.
    1
    1. PoulpyLeTerrible
       
      But this problem doesn't only occur on Office... I think I would be better off bringing it back to Fnac, it will be simpler. Thanks anyway :)
      0
  3. Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   2 622
     
    Re...
    Try it this way... delete the setup... restart... install the setup I indicated... restart... let me know if the problem persists.

    --
    Life is like a bicycle... you have to keep moving to maintain your balance... EINSTEIN.
    0
    1. PoulpyLeTerrible
       
      Indeed, that's exactly what I just did, and now the touchpad is acting up as well in addition to the keys.
      0
  4. Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   2 622
     
    Here is the page for your drivers.
    First, choose your operating system
    https://fr.msi.com/Laptop/support/GT72S-6QE-Dominator-Pro-G.html#down-driver&Win10 64
    Then, you have all the necessary drivers at hand... prioritize the "touchpad" one

    --
    Life is like riding a bicycle. To keep your balance, you must keep moving... EINSTEIN.
    0
    1. PoulpyLeTerrible
       
      With this, I have gone back to square one, still the same problem, maybe it's not coming from there?
      0
  6. Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   2 622
     
    All the more reason, if the PC is under warranty, don't hesitate.
    Have a good evening

    --
    Life is like a bicycle... you have to keep moving to maintain your balance... EINSTEIN.
    0