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Amazon, locked account

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EruGames Posted messages 37 Registration date   Status Membre Last intervention   -  
 Gabriel -
Hello and thank you to those who will help me.

Let me explain the situation:

I created my Amazon account and when it came to entering my email address, I put gmail.com instead of hotmail.com, so my account was linked to an email address that wasn't mine. Without realizing it, I entered my €100 gift card on Amazon. Then I bought what I had to buy. After that, I wanted to check my orders to make sure everything was okay, and there I saw nothing. Then I noticed that I didn't have the right email address, and when I went to the "security" section of my account, they asked me for account verification (email and password). Once I entered them, Amazon told me "Account locked
Your account has been locked for security reasons. Please check your email for instructions on unlocking your account."

I would like to know now, what should I do please :'(( Have I lost my €100?

A huge thank you to those who will help me.

5 réponses

Réponse 1 / 5
jmarion3 Posted messages 49458 Registration date   Status Contributeur Last intervention   5 505
 
Hello;

Unless I’m mistaken, I think it’s the €100 gift card that’s causing them trouble (???) >> Maybe a misleading ad?? >> Personally, I’ve been an Amazon customer for years but have never received a gift card??
If I understood correctly, your order isn’t being processed??? (to be confirmed) and if that’s the case, in your shoes I would "let it go" and look elsewhere because that’s not very normal, but Amazon is known for being reliable?
A+ for your comments

--
Best regards 
Aging well: It's preferring the time that remains to the time that passes
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EruGames Posted messages 37 Registration date   Status Membre Last intervention  
 
I bought the code at my tobacco shop and if the code is taken into account because at payment it says "Check €100" spent "€99.22" and Total amount: €0.00
Also, I just received another email:

Hello,

We inform you that we have closed your Amazon.fr customer account because it uses and shares information from one or more accounts that were closed in the past for non-compliance with our Policies and Conditions.

As a result, all your orders have been canceled.

Feel free to contact us for any further questions.


Best regards,

Amazon.fr
https://www.amazon.fr/
=========================

So ?? :X
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shizukalinka Posted messages 1666 Registration date   Status Membre Last intervention   635 > EruGames Posted messages 37 Registration date   Status Membre Last intervention  
 
If you purchased the code at your tobacconist, it doesn't seem to be an Amazon gift card.
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