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Always the same document coming back...

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Printelle Posted messages 6 Status Member -  
Printelle Posted messages 6 Status Member -
Good evening.
Help! I can't stop printing a document: pages keep coming out as soon as I turn the printer back on. I turned off and unplugged the printer
for 24 hours, but it didn't change anything! Unfortunately!
I’m counting on you to help me by explaining clearly and very simply with everyday language without technical and computer terms..... I'm a novice at this!
Thank you for your help.
Hope to hear from you soon.

3 answers

  1.
    ExTenZy62 Posted messages 13 Registration date   Status Member Last intervention   11
     
    Good evening, look at the bottom right, you will have a printer icon or click on the little arrow. As soon as you find it, right-click on it and see, I don't remember exactly, there should be something like "documents pending" and you can delete them. Keep me posted.
    11