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Sound issue after cleaning with CCleaner

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LauraGlwk Posted messages 20 Status Member -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello,

I have a software that cleans my computer "C CLEANER". I've been using it for a while now, but yesterday, after a cleanup, when my computer restarted (which is normal after cleaning), I noticed that the sound on my computer was no longer working.
There is a small red cross on the sound logo indicating that it is disabled, however, when I click on it, it opens a "troubleshooting" page that doesn't actually resolve anything.. According to a friend, "the drivers for my sound card have been removed".

I still have a glimmer of hope; if anyone has a solution, I would be very grateful!

Have a lovely evening.

10 answers

  1.
    Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   2 622
     
    Good evening,
    I will try to help you.
    What is the EXACT model of your PC?
    What operating system do you have.. Windows 10 .. Windows 8.1?

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    Don't forget to mark your post as "resolved" once the issue is fixed. Thank you
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    1. LauraGlwk Posted messages 20 Status Member 1
       
      Good evening, that’s very kind, thank you.
      The exact model is as follows: HP x2 10-p009nf 10.1" Touchscreen Ultra-Portable PC
      The system is W8.1.
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  2. billmaxime Posted messages 50539 Registration date   Status Contributor Last intervention   6 154
     
    Hello

    I have a software that cleans my computer called "C CLEANER". I've been using it for a while, but yesterday, after a cleaning, while my computer was restarting (which is normal after cleaning), I noticed that the sound on my computer wasn’t working anymore.

    I don't think your problem comes from using Ccleaner

    However, the restart after use is not "normal" (it doesn't do that automatically)

    Since your problem is recent, do a system restore to a date before your issue

    https://www.commentcamarche.net/informatique/windows/147-restaurer-windows-avec-les-points-de-restauration/

    Let me know how it goes

    @+

    --
    The radiation level is higher at the unemployment office than at Chernobyl.
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    1. LauraGlwk Posted messages 20 Status Member 1
       
      Good evening, thank you for your response!
      I tried, but in order to perform the system restore, I need to create a restore point. I have no idea how to go about it, without that, I can't move on to the next step..
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  3. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 713
     
    Hello,

    Problem with using cleaning software that is useless...

    Try a system restore on Windows that allows you to go back to a previous restore point (if available) to regain a functional Windows.
    => https://www.malekal.com/restauration-systeme-windows/
    => https://www.commentcamarche.net/informatique/windows/147-restaurer-windows-avec-les-points-de-restauration/

    To do this:

    Windows key + R
    type rstrui.exe and OK.
    Follow the instructions.

    --
    Please press any key to continue the disinfection...
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    1. LauraGlwk Posted messages 20 Status Member 1
       
      Good evening, thank you for your response!
      I tried, but in order to restore the system I need to create a restore point, I absolutely have no idea how to go about it, without that, I can't move on to the next step.
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    2. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 713 > LauraGlwk Posted messages 20 Status Member
       
      D'accord.
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    3. LauraGlwk Posted messages 20 Status Member 1
       
      I am unable to complete the procedure..
      In the updates on my computer, I have a suggestion: "Remove everything and reset Windows - if you want to recycle your PC or restore it, you can reset it to its factory settings - Start"
      Do you think this could solve my problem?
      0
    4. Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   2 622 > LauraGlwk Posted messages 20 Status Member
       
      WARNING.. if you use this procedure, be sure to BACK UP your personal files to an external USB drive, otherwise you will lose everything.. photos.. documents etc.
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    5. LauraGlwk Posted messages 20 Status Member 1
       
      Yes, I suspected that, thank you anyway. But do you think this could solve my problem?
      0
  4. billmaxime Posted messages 50539 Registration date   Status Contributor Last intervention   6 154
     


    I tried, but to restore the system you need to create a restore point

    You should not create a restore point, but use an "existing" restore point that is dated before your issue

    @+

    --
    the radiation level is higher at the job center than in Chernobyl
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    1. LauraGlwk Posted messages 20 Status Member 1
       
      Oh dear.. I'm completely lost, I really don't know much about computers..
      Thank you anyway for taking the time!
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  6. billmaxime Posted messages 50539 Registration date   Status Contributor Last intervention   6 154
     
    Here

    oh dear.. I'm completely lost, I really don't know anything about computers..
    Thank you anyway for taking the time!

    You posted your message in W8.1, is your PC really running on W8.1?

    See you later

    --
    the radiation level is higher at the employment office than at Chernobyl
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    1. Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   2 622
       
      Good evening,
      if it can help you.. see post N°6
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      1. LauraGlwk Posted messages 20 Status Member 1 > Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention  
         
        Thank you!
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    2. LauraGlwk Posted messages 20 Status Member 1
       
      Normally yes, I hope I'm not mistaken. Is there a big difference with W8?
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  7. billmaxime Posted messages 50539 Registration date   Status Contributor Last intervention   6 154
     


    Normally yes, I hope I’m not mistaken. Is there a big difference with W8?


    No, you just need to follow what is indicated in this link:

    https://www.commentcamarche.net/informatique/windows/147-restaurer-windows-avec-les-points-de-restauration/

    See you later

    --
    the radiation level is higher at the employment office than at Chernobyl
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    1. LauraGlwk Posted messages 20 Status Member 1
       
      Thank you for the link, but I had also found it before posting my message here, as it didn't work..
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  8. billmaxime Posted messages 50539 Registration date   Status Contributor Last intervention   6 154
     


    Thank you for the link but I had also found it before posting my message here, as it didn't work ..

    What is not working with the manipulation?

    Do you have an error message?

    @+

    --
    The radiation level is higher at the employment office than at Chernobyl.
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    1. LauraGlwk Posted messages 20 Status Member 1
       
      It says "no restore point has been created on your computer's system drive. to create a restore point, open system protection"
      when I open it, I arrive at the system properties with lots of different settings. I don't want to do something stupid...
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  9. billmaxime Posted messages 50539 Registration date   Status Contributor Last intervention   6 154
     


    It says "no restore point has been created on your computer's system drive. To create a restore point, open system protection."

    This means you don't have a restore point; I think system restore is not enabled on your PC.

    You can check in the device manager if you have any ? or /!\ yellow warnings.

    To access it, right-click on Start (at the bottom left) and in the context menu, click on Device Manager.

    See you later!
    The radiation level is higher at the employment center than at Chernobyl.
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    1. LauraGlwk Posted messages 20 Status Member 1
       
      I'm here, but I see neither one nor the other.
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  10. kaneagle Posted messages 86302 Registration date   Status Moderator Last intervention   14 692
     
    Hello,

    Try this driver --> Package drivers

    Right-click on the driver --> sp77845.exe
    Choose --> extract all
    Go to the created driver folder --> sp77845
    Run the setup.exe

    --
    Human beings are at their best when things are at their worst.
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  11. Lolo150466 Posted messages 35 Status Member 1
     
    Desktop or laptop?
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