Black screen on startup after AMD Cleanup Utility

Solved
omgitswave Posted messages 10 Status Member -  
omgitswave Posted messages 10 Status Member -
Hello,

So my problem is that I wanted to completely uninstall the AMD products from my laptop and reinstall the latest one directly. I saw a tutorial where the AMD Clean Up Utility is used, so I let it run and then it shows a message saying that I need to restart. So I do that, but when I launch the program, I click OK and it loads, then the screen goes black for a bit longer. I thought it was a bug and, like an idiot, without thinking, I turned off the computer by holding the power button. Then when I restart it, it connects me, etc., I'm on the desktop, then the applications launch, and I get a quick black screen with a message saying "your settings have changed or something like that, and you need to restart the PC to restore the default settings," and then a black screen where I can only move the mouse. In the corners at the bottom right and left, the network logo and the keyboard language are flashing, and then it just stays like that indefinitely.

I have an Acer Aspire V5 laptop
i3
8GB RAM
AMD R7 M265
Windows 8 64-bit

1 answer

  1. jumulka Posted messages 12090 Registration date   Status Member Last intervention   4 619
     
    Hello,
    do you have some time in the session before it bugs?
    0
    1. omgitswave Posted messages 10 Status Member
       
      It's good, I have a little time, yes I managed to restart + shift and get the advanced startup menu.
      0
    2. jumulka Posted messages 12090 Registration date   Status Member Last intervention   4 619
       
      With advanced startup, you can access safe mode?
      Is the problem solved?
      0
    3. omgitswave Posted messages 10 Status Member
       
      yes
      0