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My TouchPad isn't working anymore!!!

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xFallenAngel Posted messages 26 Status Member -  
Deediezi.09 Posted messages 171 Status Member -
Hello,

For a few days now, my touchpad hasn't been working.
I've searched several forums for a solution, but I haven't found anything.
When I go to Control Panel > Hardware and Sound > Devices and Printers and then click on what's listed as my mouse, it says:
- << Synaptics ps/2 port touchpad: This device cannot start. (Code 10)
So, I would like to know how to fix this problem and get my touchpad working again.

2 answers

  1.
    Deediezi.09 Posted messages 171 Status Member 62
     
    Hello,

    This is usually due to the Touchpad driver not functioning correctly after a modification.

    Also, make sure that you haven't disabled the Touchpad with a keyboard shortcut.

    This problem is very annoying and quite complex to solve, but we will try to help as much as possible.

    To begin with, could we have the brand and model of your computer?

    Best regards.

    --
    Don't forget to mark your issue as resolved and to say Thank you!
    17
    1. Deediezi.09 Posted messages 171 Status Member 62
       
      Ps: Have you made any recent changes before the issue occurred?
      0
      1. xFallenAngel Posted messages 26 Status Member 4 > Deediezi.09 Posted messages 171 Status Member
         
        Re,
        Yes, of course, the brand of my computer is ACER and the model is a
        Aspire E5-731.
        I don't know how to disable the Touchpad with keyboard shortcuts, so no ^^ unless I might have accidentally clicked on a button ^^.

        Ps: No, I haven't made/suffered any modifications other than the fact that I updated my drivers.
        0
    2. Deediezi.09 Posted messages 171 Status Member 62
       
      PS: No, I haven't made/undergone any modifications other than updating my drivers.

      You don't need to look any further for the cause of the problem; I've encountered the same issue twice on two laptops when trying to update the drivers with Driver Booster.

      Have you used software to update your drivers?
      Try reverting to a previous backup of Windows.

      What version of Windows are you using?

      First of all, I suggest you try something. Please follow the steps below carefully: 

      1. Go to Device Manager

      2. Find the Touchpad and then go to Properties (right-click)

      3. Driver tab -> Try to revert to a previous version.

      If that doesn't work:

      4. Disable then restart the computer

      If it still doesn't work:

      5. Uninstall the driver

      6. Run (Windows + R) -> Type Msconfig.exe and press Enter

      7. Choose selective startup and disable Load startup items

      8. Services tab -> Hide all Microsoft services -> Disable all then Apply.

      9. Restart the computer

      10. Download the Touchpad driver using the link below
      /!\ : Driver for Windows 8.1

      11. Restart the computer


      Touchpad driver:
      https://drivers.softpedia.com/get/KEYBOARD-and-MOUSE/Synaptics/Acer-Aspire-E5-731-Synaptics-Touchpad-Driver-18121-for-Windows-81-64-bit.shtml
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