View original (French)

Disable lock mode on Samsung Galaxy Grand Prime

Solved
Sophiepvt_ -  
 djeff -
Hello,
Right now, to unlock my phone, I have to enter a password. When I go to my settings to set it to "none," I can't click on it because the option is grayed out, and the same goes for "slide..." What can I do?

1 answer

  1. altis
     
    Hello

    follow this order

    1.Touch Applications.
    2. Touch Settings.
    3. Scroll down and then touch Lock screen and security.
    4. Touch Screen lock type.
    5. Enter your password.
    6. Touch NEXT.
    7. Touch None.
    8. The screen lock has been disabled.
    7
    1. Sophiepvt_
       
      Hello, this is what I did but the problem is that I can't click on "NONE", the box appears blank/greyed out telling me that this mode has been disabled by the administrator, the encryption policy or the usage data storage.
      0
    2. altis > Sophiepvt_
       
      you should have told us right away.. either you have an antivirus or something else, or you activated this mode yourself.. try going to

      Settings > Security > Device Administrators > uncheck everything

      • Settings > Security > Tap on "Clear credentials"
      1