Device encryption: unable to unlock my mobile

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Ben/oit Posted messages 28 Registration date   Status Member Last intervention   -  
Ben/oit Posted messages 28 Registration date   Status Member Last intervention   -
Hello,

I just encrypted my Galaxy S5 mini running Android 5 and set a password. The problem is, I can't unlock it. I remember the password well, but it doesn't work.

I tried:
- restarting it
- trying other passwords (in case there was a typo, but making the same mistake twice is pretty unlikely).

I hope someone will have a solution. I'm ready to restore my smartphone, but I'd like to back up my data first.

Thank you in advance
--
Have a good day/evening/night/weekend/appetite/surf/gaming/shopping... Benoît

3 answers

  1. ptitkiwi27 Posted messages 45 Status Member 35
     
    You connect it to your PC and back it up... for the reinitialization, try deleting the system folders from your phone... maybe a file contains your password?
    11