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Unable to send message Cegetel

JD1957 Posted messages 4 Status Member -  
 christian -
Hello

Since my return from vacation, it's impossible to send "cegetel" messages from my PC via Windows Live Mail.

I can still see the "Cegetel" emails
. When I use a "gmail" address, I can send and receive emails
. When I log in directly to SFR mail via the internet, it works --> no problem with SFR
however, I can't send emails with the "Cegetel" addresses

Error message:
Unable to find host smtp.cegetel.net. Please check that you have entered the server name correctly.
Subject 'test'
Server: 'smtp.cegetel.net'
Windows Live Mail error number: 0x800CCC0D
Protocol: SMTP
Port: 25
Secure (SSL): No
Socket error: 11004

I've checked the account properties 10 times!... I have
Incoming mail POP: pop.cegetel.net server 110
Outgoing mail SMTP: smtp.cegetel.net server 25
the secure connection boxes are not checked, nor is the one that requires authentication.

If anyone can put me on the right track, I would appreciate it.

Thank you in advance.

Best regards, JD

11 answers

  1. cegetelHS
     
    It works 95% for me.
    On the PC, I changed 2 settings on the outgoing server:
    1/ smtp.cegetel.net to smtp.sfr.fr
    2/ the port: 25 to 587

    So I just have to fix the issue with the messaging on my smartphone.

    Good luck to everyone with this problem.
    4
    1. JD1957 Posted messages 4 Status Member
       
      Hello,

      I modified the settings on my PC as advised by "cegeteHS", it's working!....
      Thanks a lot

      Now, I still need to know if I should do the same for incoming emails with POP (for the moment, it works with pop.cegetel.net server 110

      Best regards, JD
      0
      1. FOXAPOILDUR > JD1957 Posted messages 4 Status Member
         
        Thanks, it works perfectly.
        0
  2. CegetelHS Posted messages 8 Status Member 3
     
    Hello everyone,
    I have the same problem with my 4 Cegetel accounts.
    I can't send emails, but I receive them fine.
    They must have changed settings without notifying the users!!!
    If anyone has any information, I’m interested.
    Thank you.
    2
    1. CegetelHS Posted messages 8 Status Member 3
       
      I will try to change the port in "outgoing SMTP mail".
      Replace 25 with 587.
      It worked one day on one account.
      I will try and keep you updated.
      Best regards.
      0
  3. CegetelHS Posted messages 8 Status Member 3
     
    Well, it doesn't work on the Mac. I will try with the PC tonight.
    Best regards
    1
  4. christian
     
    I just changed the outgoing server by putting "smtp.sfr.fr" instead of "cegetel.net" and it works.
    1
  6. Anonymous user
     
    Hello,

    Cégétel has not existed since 2009 x) ,

    https://fr.wikipedia.org/wiki/Neuf_Cegetel

    Best regards

    --
    DELL30
    If your problem is solved, don't hesitate to mark the topic as resolved so that others who have the same issue can see this post ;)
    0
    1. JD1957 Posted messages 4 Status Member
       
      Hello,
      Cegetel was indeed taken over by Neuf Telecom, which became Neuf Cegetel, and then bought by SFR..., but the email addresses have been kept.
      Best regards
      0
      1. ls1544 > JD1957 Posted messages 4 Status Member
         
        Exactly. I've had the same problem since 08/21.
        0
  7. CegetelHS Posted messages 8 Status Member 3
     
    Still impossible to send emails from my "Cegetel" inboxes.
    Even after changing the ports, the result is still not working.
    The issue is not with my settings as the problem is the same on all my devices (PC, Mac, and phone).
    The problem comes from the Cegetel server managed by SFR.

    Still waiting for information......

    Thank you, regards.
    0
    1. CegetelHS Posted messages 8 Status Member 3
       
      Hello, do you still have the problem? Thank you

      Best regards
      0
  8. CegetelHS Posted messages 8 Status Member 3
     
    Hello,
    Do you still have the problem?
    Thank you

    Best regards
    0
  9. ls1544
     
    I still have the problem on iPhone and iPad. I tried putting SFR instead of Cégétel but I still can't send messages. I called Apple who eventually told me that I needed to contact Cégétel...
    0
  10. JD1957 Posted messages 4 Status Member
     
    Always the same, I tried disconnecting the antivirus, same thing.
    I also contacted SFR, who, assuming it works when connecting directly to SFR mail, says it’s not their issue!…
    Best regards
    0
  11. CegetelHS Posted messages 8 Status Member 3
     
    We're getting there little by little. Although I don't understand why I can't modify 1 out of 3 messaging apps (on my smartphone), even though they're identical... a mystery!!!
    In any case, we need to remember this because they'll pull the same trick with incoming messages.
    Little by little, they're getting rid of the settings and configurations for everything that's not SFR (Cegetel, Neuf,....)
    To be continued....
    Best regards
    0
    1. ls1544
       
      There is really a mystery..... It works on the PC and tablet by entering smtp.sfr.fr. However, on the iPhone, using the same information, it is impossible to send messages.
      Best regards
      0
  12. CegetelHS Posted messages 8 Status Member 3
     
    Hello everyone, I managed to fix the issue with my third email account (via my smartphone). I simply unchecked the "Authentication required" option in the outgoing settings.
    I don't know what "Authentication required" is for since it works without it!!

    Have a good day everyone
    0