Recover Snapchat "Memories"

Solved

emilylopess Posted messages 7 Status Member -
T_gti - 29 Jan 2023 at 12:13

Hello,
It seems that no one has had this problem, I couldn't find any solutions so I'm posting my question here hoping for an answer.
Being on vacation, I took a lot of photos on Snapchat that I saved in the new "Memories" update. These photos were taken offline. Excited, I wanted to look back at my photos, but half of them have been deleted; the ones from June are still there, but some from August are missing... I don't understand anything at all. Some have been deleted, but not all... These were important photos, and since my storage was limited, I didn't save all of them to my gallery, only part of them (thankfully), but I'm really upset... If there's a way to recover them... Any advice would be welcome...

4 answers

Answer 1 / 4

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approved by Jean-François Pillou
yaasmine

Hello
So I had the same problem that I managed to solve:
on the app, go to settings, then to Memories, then to Backup Progression, there you'll find all your snaps that haven't been saved. Click on "click here to retry" and it's all good, they'll be saved!
393
1. Loo
  
  Well, I had lost my snaps earlier, I did what you told me but it didn't work...
  
  4
2. Amel
  
  I couldn't find this option in Memories, there is only the STORAGE part where we find "Smart Backup" with a checkbox, and a second part SAVE DESTINATIONS.
  
  2
3. Yeh
  
  I don't have "backup progress"; do you have any other solutions to suggest? Thanks.
  
  0
  1. syneed Posted messages 3 Registration date Status Member Last intervention 2 > Yeh
    
    https://snapchat-memories.fr
    
    1
4. T_gti
  
  I can't find the memories function
  
  0
Answer 2 / 4
Nana

Hello, I had the same problem but I was able to recover the saved snaps. First, I deleted all the conversations, cleared the browser cache and Memories. Then I went to Memories and checked "Storage using mobile data." Give it a try; it doesn't hurt to try. It worked for me.
94
1. Choune03
  
  I just tried. I hope it's going to work! I just lost all the photos from my 22nd year...
  
  0
2. Nana
  
  Hello
  I lost ALL my story and by clearing the cache memories and checking the mobile data storage box, everything came back.
  
  0
3. emilylopess Posted messages 7 Status Member 3
  
  But actually, how did you do it on your iPhone? Where exactly did you go? You're really lucky! If by chance I manage to do it, it will be the best day of MY life. I really cared about those photos...
  
  3
Answer 3 / 4
fred.ml Posted messages 4850 Registration date Status Moderator Last intervention 5 127

Hello, the Snapchat Memories feature saves photos to your Snapchat account (not on your phone).
Your photos have disappeared, it's probably due to a bug; reports online indicate that many users have lost their photos when sending them to Snapchat Memories.
Your photos are likely lost forever...

Fred.ml
16
1. emilylopess Posted messages 7 Status Member 3
  
  It's really too bad, but luckily I had saved a good part of it in my gallery! Thank you very much! At least next time I know it will be through the iPhone camera, so there won't be any more risk! :)
  
  0
2. Destructor
  
  I'm also unfortunately disgusted.
  
  0
3. ines
  
  Good evening, I just had the same problem with the memories and I simply disconnected Snap and reconnected, and everything came back. I hope it works for you too.
  
  1
4. ines
  
  However, to prevent this from happening again in the Snap settings, you need to save to the camera roll as well.
  
  0
5. Emma
  
  I reset my phone, then I reinstalled Snapchat, I logged in, but when I try to open Memories, the app crashes completely. My friends tell me that it's not because of the reset of my phone, as the Memories photos do not use my storage.
  
  0
Answer 4 / 4
une simple fille

I had the same thing happen to me unfortunately, apart from a Snapchat update, I think the photos are lost. You should never trust social media, when you take photos and want to save them, put them in your phone gallery...
7
1. emilylopess Posted messages 7 Status Member 3
  
  Exactly!
  I had the good idea to record a part on my phone before several disappeared!
  At least next time it will be through my iPhone's camera, it's much better!
  
  0
2. Louisallou
  
  I've had exactly the same issue, videos from August! Very important! I want to retrieve them at all costs but apparently no one here has the solution :c
  
  0
  1. fred.ml Posted messages 4850 Registration date Status Moderator Last intervention 5 127 > Louisallou
    
    Hello Louisallou, there are no solutions. If you recorded the videos on the Snapchat app, the videos do not save to your phone... The videos are sent to Snapchat's servers, and if there is an issue or a bug on their end, the videos are lost.
    See if you can contact the Snapchat hotline.
    
    Fred.ml
    
    0
3. Nissa17
  
  Hello!
  
  I noticed the same problem today!!
  Really disgusted to have lost a very large part of my vacation photos and videos.
  Hoping we will find a solution!!!
  
  0

Recover Snapchat "Memories"

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