I can’t access my email anymore.
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Boul2killeR
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Good evening everyone,
Here is my problem: for the past three days I have been unable to log in to my Outlook.com accounts, as every time I enter my email address and password, I immediately receive an error message saying "incorrect password" for all my Outlook.com email addresses (two mailboxes under Outlook.com)
Thank you for your help.
Configuration: Windows 10 pro/ Firefox 46.0
Here is my problem: for the past three days I have been unable to log in to my Outlook.com accounts, as every time I enter my email address and password, I immediately receive an error message saying "incorrect password" for all my Outlook.com email addresses (two mailboxes under Outlook.com)
Thank you for your help.
Configuration: Windows 10 pro/ Firefox 46.0
1 réponse
I finally found the solution:
- When you type your address and password if you get an error message:
"This password is incorrect. Make sure you are using the correct password for your Microsoft account."
This after several attempts.
- You need to look at the options provided below:
1-I forgot my password
2-Sign in with a one-time code
You will need to choose the first option "I forgot my password"
Then you will be redirected to this page that looks like this:
Why can't you sign in?
o I forgot my password
o I know my password but I can't sign in
o I think someone else is using my Microsoft account
Then you will choose option 3 "I think someone...."
You are once again redirected to another page:
Then you will type the email address in question and then you will enter the security code (the characters).
Click the "NEXT" button
You are once again redirected to another page:
"We need to verify your identity
How would you like to receive your security code?
O E-mail *****
O I don’t have any of this information "
Then you will choose option 1 "E-mail..."
You will enter the email address (for security) that you used to create your account for the first time for the account in question.
That's it! And thank you for reading!
- When you type your address and password if you get an error message:
"This password is incorrect. Make sure you are using the correct password for your Microsoft account."
This after several attempts.
- You need to look at the options provided below:
1-I forgot my password
2-Sign in with a one-time code
You will need to choose the first option "I forgot my password"
Then you will be redirected to this page that looks like this:
Why can't you sign in?
o I forgot my password
o I know my password but I can't sign in
o I think someone else is using my Microsoft account
Then you will choose option 3 "I think someone...."
You are once again redirected to another page:
Then you will type the email address in question and then you will enter the security code (the characters).
Click the "NEXT" button
You are once again redirected to another page:
"We need to verify your identity
How would you like to receive your security code?
O E-mail *****
O I don’t have any of this information "
Then you will choose option 1 "E-mail..."
You will enter the email address (for security) that you used to create your account for the first time for the account in question.
That's it! And thank you for reading!
For my part, it's not working... I haven't had access to my email account except on my phone for a long time, which I'm changing soon. So I won't have the important emails anymore; I have major ongoing projects for which I can't change my email address.