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My Toshiba won't boot up anymore.

tooto67 Posted messages 50 Status Member -  
 Flo -
Hello everyone, I have a problem with my laptop!! It won't start anymore :(

It gets stuck on a blue page after I turn it on...
I'm on Windows 7 and I don't have a CD, I've tried everything F8, F12, F10, all of it and nothing works in the end it restarts and gets stuck on a blue page

I can leave it on that page for hours and nothing will happen

I would need your help, I've tried everything and I’m losing hope :(

Thanks in advance, sorry if a post like this has already been made but I'm really losing hope I really need your help

15 answers

  1.
    darkleopard Posted messages 7926 Registration date   Status Contributor Last intervention   1 184
     
    hello.

    What is the model of the Toshiba?
    Do you have any important data inside?
    --
    Gaming is not a crime.
    Toshiba P870 - Dual Boot w8.1.3/w10 - i7 3630qm - 8 Go Dual Channel - Nvidia GT 630M 4 Go
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  2. tooto67 Posted messages 50 Status Member
     
    Hi, thanks for responding so quickly

    No, nothing important, just some music and movies, nothing serious

    It's a Toshiba Satellite C660/660D
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    1. darkleopard Posted messages 7926 Registration date   Status Contributor Last intervention   1 184
       
      Since you don't have a CD, we can try this.

      Hold down the zero key on the numeric keypad and start the PC.

      You should be able to reset the PC, bringing it back to how it was when you unboxed it at purchase.

      And if nothing happens, it could be a hard drive issue that's on its last legs...
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      1. Flo > darkleopard Posted messages 7926 Registration date   Status Contributor Last intervention  
         

        Great, press the 0 key and restart the computer, it works, thank you.

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  3. tooto67 Posted messages 50 Status Member
     
    Ouch... little problem, some keys on my keyboard are not working, including the 0 key...

    If it's connected to another keyboard via USB, will it work too?
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  4. tooto67 Posted messages 50 Status Member
     
    So, well, I still tried with the keyboard connected via USB and it's not working...

    I end up on the page that says Windows could not start, blah blah... it asks me to either: run the system restart tool (recommended) or: start Windows normally

    By running the system restart tool, I get to the blue screen and it freezes

    By starting Windows normally, the PC restarts and I end up back on the page that says Windows could not start, blah blah...

    In short, with either option I'm stuck :(
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    1. darkleopard Posted messages 7926 Registration date   Status Contributor Last intervention   1 184
       
      I'm thinking more and more about your HDD that has kicked the bucket...
      Simply because even if Windows doesn't boot normally or at all, the recovery is always accessible, that's its purpose after all, in case of a major crash...

      Whereas with yours, nothing at all, it boots and crashes in the same way every time.

      How old is your PC?
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    2. tooto67 Posted messages 50 Status Member
       
      The problem is that I think using the USB keyboard doesn't help at all with the 0 key... maybe we should do it with the original keyboard :/

      The PC is 4 years old
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    3. tooto67 Posted messages 50 Status Member
       
      But the original keyboard's 0 key doesn't work anymore grrrr, is it possible to reach the desktop by using F10 or F12 or F8 or some other trick? Or to reset, format or whatever the PC? I don't mind losing everything...
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      1. darkleopard Posted messages 7926 Registration date   Status Contributor Last intervention   1 184 > tooto67 Posted messages 50 Status Member
         
        with your external keyboard, tap F2 to access the BIOS, let's see if it works.
        we'll have the answer to the question about the zero key, already..

        there might be a way but I'm not sure it will work, we'll try it later, we have nothing to lose..
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    4. tooto67 Posted messages 50 Status Member
       
      I added a photo at the bottom of where I arrive by pressing F2.
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  6. tooto67 Posted messages 50 Status Member
     


    It sends me here
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    1. darkleopard Posted messages 7926 Registration date   Status Contributor Last intervention   1 184
       
      perfect, it sends you into the BIOS.

      so your external keyboard works, so the zero key has no effect, now we are sure.

      another question.
      under your laptop, there's a label, could you please give me the exact model?

      toshiba c660 PSC0QV for example.
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    2. tooto67 Posted messages 50 Status Member
       
      I sent it further down.
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      1. darkleopard Posted messages 7926 Registration date   Status Contributor Last intervention   1 184 > tooto67 Posted messages 50 Status Member
         
        Well, I looked into it, and what annoys me as always about manuals is that we don't have all the details we're looking for.....

        We go back to what you were saying.
        With F8, you have access to the advanced options.

        According to the manual, you can reset via the hidden partition.
        When you hold down F8, you get the advanced boot options menu.
        And from there, do you have a recovery option???
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  7. tooto67 Posted messages 50 Status Member
     
    We deleted the photo... maybe an admin if it was not allowed, I didn't know, sorry...

    If you need the exact model again, just let me know and I'll give it to you

    In any case, thank you very much for your help!!
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    1. darkleopard Posted messages 7926 Registration date   Status Contributor Last intervention   1 184
       
      it's me who deleted the photo don't worry ^^
      I have the manual so it's all good ;)
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    2. tooto67 Posted messages 50 Status Member
       
      Oh okay, sorry :)

      I'll try f8 and let you know right away.
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      1. darkleopard Posted messages 7926 Registration date   Status Contributor Last intervention   1 184 > tooto67 Posted messages 50 Status Member
         
        I removed it because we could see a part of your Windows key (even though, deep down, it wouldn't be useful to anyone since it's a manufacturer key), but it avoids problems...

        Okay, try F8 and let me know.
        Also, please give me a list of the options you have via F8.
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    3. tooto67 Posted messages 50 Status Member
       
      I put the photo at the bottom.
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    4. tooto67 Posted messages 50 Status Member
       
      Sure, thanks, I didn't know ^^ I put everything at the bottom, I'll send you photos instead, it might be simpler for you...
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  8. tooto67 Posted messages 50 Status Member
     


    I got it.
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    1. darkleopard Posted messages 7926 Registration date   Status Contributor Last intervention   1 184
       
      So now you're going to click on repair the computer
      and you're going to tell me all the options we have.

      See if there's a recovery HDD or something that looks similar.

      If not, we'll try going through the command prompt, we'll do some operations.
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    2. tooto67 Posted messages 50 Status Member
       
      So it shows me a page: Windows is loading files... then a black screen with a loading: Microsoft Corporation and then it freezes for 2-3 minutes on a black screen and I end up on the blue screen...
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    3. tooto67 Posted messages 50 Status Member
       
      I’m sending you the photo of the blue page on which I finish by getting the computer repaired.
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  9. tooto67 Posted messages 50 Status Member
     


    here you go
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    1. darkleopard Posted messages 7926 Registration date   Status Contributor Last intervention   1 184
       
      ok so it's that same blue page where you can get stuck for hours on end with no progress whatsoever.??

      Windows is unable to self-repair, either the HDD is dead, or Windows is really messed up...

      let's move on to the commands via the command prompt, since we're going in circles.


      you will once again tap f8 during the startup of the pc.
      using the down arrow, go to command prompt in safe mode
      confirm with enter.

      you should have a black window pop up.

      when you're at that window, let me know, and I'll send you the command to enter..
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    2. tooto67 Posted messages 50 Status Member
       
      Yes, it's the same... I left it on all night, nothing changed when I woke up

      I'll do it and let you know when I'm there.
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  10. tooto67 Posted messages 50 Status Member
     


    I am at this for now...
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    1. darkleopard Posted messages 7926 Registration date   Status Contributor Last intervention   1 184
       
      Did you get all that by doing the manipulation to reach the command prompt??

      That's quite strange, but never mind, if it's running, let it finish, don't turn off your PC..
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    2. tooto67 Posted messages 50 Status Member
       
      There were still plenty, they were coming in waves... then it got stuck for 2-3 minutes and in the end I'll send you a photo of where I arrived...
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  11. tooto67 Posted messages 50 Status Member
     


    Here we are at square one grrrrr
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    1. tooto67 Posted messages 50 Status Member
       
      I really don't understand anything!!!

      I've tried everything, either I keep going in circles and end up back at square one, or I stay on the blue page for hours and hours and nothing changes...

      I don't know if it matters, but before it started bugging like this, I updated the plugins for Flash Player...

      Then it started bugging so much that I restored the system to an earlier date, and since then, nothing is working anymore :(
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    2. darkleopard Posted messages 7926 Registration date   Status Contributor Last intervention   1 184 > tooto67 Posted messages 50 Status Member
       
      If you launch the system restart tool, you still arrive on the blue screen.??

      No, a plugin update for Flash Player can't mess up a PC, and besides, you restored it to an earlier date..

      I'm afraid that my first impression is becoming more and more confirmed...
      The hard drive is really starting to show signs of fatigue.

      If we can't access the command prompt, we're stuck...
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    3. tooto67 Posted messages 50 Status Member
       
      Yes, I'm getting to the blue page...

      He hasn't finished restoring, that's exactly when it did that to me while he was restoring.
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    4. tooto67 Posted messages 50 Status Member
       
      Since I restored to an earlier date, I have never been able to access the desktop again.
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    5. darkleopard Posted messages 7926 Registration date   Status Contributor Last intervention   1 184 > tooto67 Posted messages 50 Status Member
       
      ha he couldn't restore it all the way....
      your Windows must be completely messed up.

      before all these issues, did you have bugs from time to time??
      which could mean that the hard drive is getting old..
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  12. tooto67 Posted messages 50 Status Member
     
    Yes, I see...

    And without that, there's nothing to be done then? I'm talking about at her place without the help of another PC?

    As for taking it to the repair shop, I think buying a new one would be more beneficial

    In any case, thank you very much!
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    1. tooto67 Posted messages 50 Status Member
       
      Would it be possible to put another hard drive in it?

      I have a PC with a broken screen (black screen) but the PC works perfectly... I just have to connect it to the TV to have the screen for it to be functional...

      But it's not the same brand, it's an Acer, so I think that might cause a problem...

      Sorry, I don't know much about it.
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    2. darkleopard Posted messages 7926 Registration date   Status Contributor Last intervention   1 184
       
      Honestly, given the state of his Seven, there's nothing to be done, no manipulation reaches completion, even the command prompt fails, it's proof that the failed restore has left traces all over the system...

      I would have liked to find a solution but right now it's not possible...

      We can just try one last manipulation, but I'm not too hopeful...

      Tap F8 while the PC is booting.
      Choose the option Repair your computer
      Wait for the infamous blue page to appear.

      Once it's there, perform the combination CTRL + ALT + DEL
      and let me know if a page opens or not...
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      1. Anonymous user > darkleopard Posted messages 7926 Registration date   Status Contributor Last intervention  
         
        Hi,

        he forgot to copy the recovery partition
        he forgot to create a DISK IMAGE
        he forgot to create a RECOVERY DISK

        For system distractions like him since WINRE does not respond on his PC then grab WINRE elsewhere ->
        https://www.pcastuces.com/pratique/windows/7/cle_usb_reparation/page2.htm

        PS: you know very well that I don't agree with you regarding this "I wanted you to download Windows 7"

        Toshiba Windows 7 pre-installed OEM version 
        The product key you entered seems to be intended for software pre-installed by the device manufacturer. Contact the manufacturer to find out about software recovery options
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    3. tooto67 Posted messages 50 Status Member
       
      I got that.
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  13. tooto67 Posted messages 50 Status Member
     


    here it is
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    1. darkleopard Posted messages 7926 Registration date   Status Contributor Last intervention   1 184
       
      run the Windows memory diagnostic...

      it might take a while, but that's okay, we can isolate a problem already..
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  14. tooto67 Posted messages 50 Status Member
     


    This gives me that... I'm waiting.
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    1. Anonymous user
       
      Windows should restart!
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    2. tooto67 Posted messages 50 Status Member
       
      I am 50% there...
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    3. Anonymous user > tooto67 Posted messages 50 Status Member
       
      Windows is currently suffering; it may display a BSOD (Blue Screen of Death) or your login session!
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    4. tooto67 Posted messages 50 Status Member
       
      I am at 2/2... and at 20%

      Yes, I hope so, we'll see... I don't really believe it, personally :/
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    5. Anonymous user > tooto67 Posted messages 50 Status Member
       
      One in two
      BSOD screen or Welcome

      Have you never had a hardware problem?
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  15. tooto67 Posted messages 50 Status Member
     
    So the only solution is that I have to go to her place with my PC and a USB stick?
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    1. darkleopard Posted messages 7926 Registration date   Status Contributor Last intervention   1 184
       
      No need to bring your laptop..
      You prepare your USB key on your computer but at home.

      And you'll just have to bring your USB key with you, and try to reinstall Seven on your Toshiba..
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    2. Anonymous user
       
      I sent you the link because you probably forgot to create a Recovery Disc

      Normally, after purchasing the Toshiba machine, you were supposed to copy the recovery partition preinstalled by Toshiba

      Burn it on several DVD-R 4.7GB, 5 max
      You were also supposed to create a system image
      External disk that will host the future system image

      Repair disc on a DVD-R 4.7GB


      The advanced options do not work
      Repairing the computer doesn't work either
      Repairing the computer is "Windows Recovery Environment" "WINRE"

      I also asked you to display the Start menu and still nothing.
      You have captured the screens several times for Darkleopard
      I didn't send the link to clutter your post, it's to use WinRE from the repair disk
      Anyway, hi.
      Microsoft does not release its Windows 7 ISO file for Manufacturer PCs
      Microsoft releases its Windows 10 ISO file
      for Manufacturer PCs "Digital Rights" -> use the Windows 7 product key
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    3. tooto67 Posted messages 50 Status Member > Anonymous user
       
      I didn't understand everything..
      I haven't received anything, can you tell me where you sent it please?
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    4. tooto67 Posted messages 50 Status Member
       
      Thank you for your help, so which one should I download, the 32-bit or the 64-bit?
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    5. tooto67 Posted messages 50 Status Member > Anonymous user
       
      Not knowing which one to download between the 32-bit or 64-bit for the repair key, can I download both on the same USB drive?

      Or is there a way to know since I don't even have access to the cmd of the computer...
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  16. tooto67 Posted messages 50 Status Member
     


    This?

    Maybe it has nothing to do with it, but given the age of the PC, 32 bits would be more likely, right?
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    1. darkleopard Posted messages 7926 Registration date   Status Contributor Last intervention   1 184
       
      it's a 64-bit your PC ^^
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    2. Anonymous user
       
      64 bits I think.
      With the recovery disk, we will need to attempt a startup repair, so the first option in the recovery environment.
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    3. tooto67 Posted messages 50 Status Member
       
      Alright, thank you for your help!

      She's going to a friend's house this afternoon to make the key.

      I told her to take the 64-bit version; we’ll see.

      I’ll keep you updated tonight.
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      1. Anonymous user > tooto67 Posted messages 50 Status Member
         
        Be careful not to make a mistake with Diskpart.
        You're welcome.
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