MAC address not available

Mélisande -
Malisande - 8 Feb 2016 at 12:17

Hello,

I no longer have a Wi-Fi MAC address on my tablet, so I can't connect. Even Bluetooth isn't picking up anything.

I restored it to factory settings, but the problem persists.

What should I do? I haven't found any solutions online.
Thanks in advance!

4 answers

Answer 1 / 4

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brupala Posted messages 111140 Registration date Status Member Last intervention 14 441

Hi,
Tablet >>>> recycling center

and ... There you go!
2
1. Mélisande
  
  I just contacted customer service.
  It's the only solution I found.
  Thank you for your response, it is very objective.
  
  0
Answer 2 / 4
kaumune Posted messages 22605 Registration date Status Contributor Last intervention 5 157
```
I no longer have a Wi-Fi MAC address on my tablet
```
Hi

How do you know that?
0
1. Mélisande
  
  I looked for it in the settings >> about >> Status.
  Apparently, if you don't have a MAC address, you don't exist!
  
  0
  1. brupala Posted messages 111140 Registration date Status Member Last intervention 14 441 > Mélisande
    
    Apparently, if you don't have a MAC address, you don't exist!
    
    In the world of Wi-Fi networks, yes.
    
    0
2. Mélisande
  
  of course! :) and fortunately!
  
  0
Answer 3 / 4
Mélisande

According to what I understood, if you lose your famous MAC address, you lose your device. And, to my knowledge, there's no way to manually put one back on!! hehe!

I believe, therefore, that my quest for a solution ends here. My tablet will have to go back to square one.
Thank you for your answers.
0
1. brupala Posted messages 111140 Registration date Status Member Last intervention 14 441
  
  It's possible but it would require patching the Android system, which its security does not allow and is not something just anyone can do.
  In any case, this indicates a network controller that is no longer responding to the operating system's requests, so it's probably dead.
  
  0
  1. Mélisande > brupala Posted messages 111140 Registration date Status Member Last intervention
    
    Do you know what this problem is due to? Because if I were to get another tablet, I wouldn't want to make the same mistakes!
    Thank you.
    
    0
  2. brupala Posted messages 111140 Registration date Status Member Last intervention 14 441 > Mélisande
    
    It's a breakdown, not a mishandling.
    
    1
2. Mélisande
  
  It reassures me, in a way!
  Thank you for your concern.
  
  0
Answer 4 / 4
kaumune Posted messages 22605 Registration date Status Contributor Last intervention 5 157
```
I searched for it in the settings >> about >> Status.
```
Yes, but if you are not connected to Wi-Fi, nothing appears at this level.

Without connected Wi-Fi:

With connected Wi-Fi

However, if I go to Settings === Wi-Fi === Advanced options, I have the MAC address, connected or not.
0
1. Malisande
  
  I'm sorry,
  but the Wi-Fi MAC address keeps appearing all the time. I checked on another device.
  
  0

MAC address not available

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