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Philips 0168 unable to disable silent mode

ana -  
SupportPhilipsSound Posted messages 343 Status Member -
Hello,

My Philips 0168 phone has gone into silent mode and I can't turn the sound back on. I've tried menu + settings + sound + silent mode + deactivate, but it stays muted!!!
Do you have any idea how to turn the sound back on or reset the phone?

Thanks in advance

Configuration: Windows / Chrome 45.0.2454.85

1 answer

  1.
    SupportPhilipsSound Posted messages 343 Status Member 467
     
    Dear Ana,

    To reset your phone, please unplug the base from the power outlet and remove the batteries from each handset. After 30 seconds, please reconnect everything, and the phone will restart.

    If the problem persists, please proceed with a factory reset by going to Menu > Services > Reset.

    We are at your disposal for any questions.

    Sincerely,
    --
    Ophélie
    Philips Sound Advisor France
    @PhilipsCare_FR
    1
    1. gordana99
       
      Thank you for your response, but unfortunately the recommended manipulations did not yield any results. I still have no sound: the phone doesn't ring and the keys don't emit any sound either. I can make calls and answer if I see on the screen that a call is incoming, but there is NO SOUND.
      0
    2. ana
       
      Thank you for your response, but unfortunately the suggested manipulations did not yield any results. I still have no sound: the phone does not ring and the keys do not emit any sound either. I can make calls and answer if I see on the screen that an incoming call is coming, but NO SOUND
      is there anything else I could try?
      thank you in advance
      ana
      0
    3. SupportPhilipsSound Posted messages 343 Status Member 467
       
      Thank you very much, Ana, for your feedback, and I'm sorry to hear that the troubleshooting did not work.

      You can try your phone at a neighbor's or a friend's to test the ringer. Could you please let me know the exact model of your phone?

      Thank you in advance,

      Ophélie
      Philips Sound Advisor France
      @PhilipsCare_FR
      0