View original (French)

No tone

nat -  
 nat -
Hello,
I just bought an ALCATEL
f330 phone and I have a problem, there is no
dial tone, so the person I'm calling can hear me
very well while I can't hear anything at all; if I get a call
it rings and the same goes for them hearing me, but I hear nothing.
Thank you for getting back to me if you have a solution.

Configuration: Windows / Firefox 40.0

1 answer

Answer 1 / 1
baladur13 Posted messages 47299 Registration date   Status Moderator Last intervention   14 384
 
Hello
If your phone is connected to a box (livebox or others), try resetting the box... Turn off the power to it for a good ten seconds and turn it back on.
After it has been rebooted, check that the issue is resolved.

-- 
 It's very hard to catch a black cat in a dark room.
 Especially when it's not there...
1
nat
 
Hello and thank you for your response
I tried unplugging the livebox
but the problem persists, thanks anyway
0
baladur13 Posted messages 47299 Registration date   Status Moderator Last intervention   14 384 > nat
 
By unplugging the Livebox, you mean cutting off the power supply... not disconnecting the phone line?

Is the volume set correctly?
In hands-free mode, you can't hear anything either?
For adjusting the volume, see page 15 of the attached manual below.
http://www.alcatel-home.com/sites/default/files/Alcatel-phone-F330-voice-mode-emploi-complet-FR.pdf
0
nat > baladur13 Posted messages 47299 Registration date   Status Moderator Last intervention  
 
Good evening
I just reread the notice sent by you and I thank you for that
unfortunately the problem is still there and I don't know what to do!!!!!!
thank you very much anyway.
0
baladur13 Posted messages 47299 Registration date   Status Moderator Last intervention   14 384 > nat
 
Having no other ideas regarding the causes of your problem, I advise you to return your device to the seller for an exchange or repair.
0
nat
 
Good evening
Thank you anyway for your advice
0