My FTP has a problem!

Solved
ValRetro Posted messages 23 Status Membre -  
 FATAH -
Hello,

It's been a day since this started happening. Yesterday afternoon my site began to glitch and then it really crashed!
Then, during this bug, I went onto my FTP, and there, bad surprises,

the FTP responses are:

Command: USER uXXXXXXX
Response: 331 User uxXXXXXXX OK. Password required
Command: PASS *******
Response: 530 Login authentication failed
Error: Critical error: Unable to establish a connection to the server

Then just before that it says:

Status: Insecure server, it does not support FTP over TLS.

So from what I've learned, TLS is a security feature, but I can't connect to my FTP at all!

But what's ridiculous is that I can access my site but not the FTP, and my host says I don't have an FTP account!

Please help me because this is really getting out of hand!

(Instead of the numbers, I've put XXXX to avoid any issues!)
(My site is hosted with Hostinger! I don't think it's a good host!)

-Val

2 réponses

BioK03 Posted messages 651 Registration date   Status Membre Last intervention   134
 
Hello,

If you are using FileZilla, go to File > Site Manager > New, enter the settings by selecting SFTP instead of FTP or FTP over TLS.

Best regards

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Posted from CCM Live forum for iPhone/iPad
8
ValRetro Posted messages 23 Status Membre 88
 
Thank you for your help, but it doesn't work. It shows me:

Status: Waiting before retrying...
Status: Connecting to 31XXXXX...
Response: fzSftp started, protocol_version=3
Command: open "uXXXXXX@31XXXXXX" 22
Error: Connection interrupted after 20 seconds of inactivity
Error: Unable to establish a connection to the server

(I replaced the numbers with XXXX!)
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BioK03 Posted messages 651 Registration date   Status Membre Last intervention   134 > ValRetro Posted messages 23 Status Membre
 
Have you correctly chosen the type of authentication as normal authentication by entering your credentials? This behavior is typical of FTP connections and not SFTP; please select it in the protocol if it hasn't been done already.

Otherwise, I'm afraid I can't assist you further as I'm not familiar with your hosting provider; perhaps a member of this forum can help you more.

Best regards

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ValRetro Posted messages 23 Status Membre 88
 
Hello BioK03,

Thank you for your help, but I just learned that my host has destroyed all FTP accounts and has created an online FTP system (which is less convenient!).

Have a great day and thank you for everything!
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Krys > ValRetro Posted messages 23 Status Membre
 
According to what can be read on their website, they have not destroyed the FTP accounts but:

"FTP access has been temporarily disabled until September 7 for free hosting clients, please use our file manager to transfer your files or upgrade your plan for instant FTP access."

Anyway, I'm not giving them any thumbs up!!!!
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