issue with Filezilla Solved

Question

Hello,

When I try to connect to Filezilla, it refuses me.
I have a website in progress, but for some time now, no matter how much I follow the procedure:
perso-ftp,
my email address,
my password,
code 21
I have asked people who are much more competent than I am, I even gave my password to those I trusted, and they can't do it either. I called Orange's customer service, and they told me it wasn't within their expertise...
I don’t know who to turn to anymore.
It's a shame because we really liked my site.

Is there a software where I could upload my photos and send them by email?

Thank you for your response
Have a nice day.

Configuration: Windows / Firefox 62.0

kaumune · Answer

Hi  The address is probably not just perso-ftp but rather perso-ftp.orange.fr  SOURCE

looping48 · Answer

Yes, that's exactly what I put, I get so frustrated with this software that I get mixed up. Sorry.

It's been a while since it stopped working, whereas before I had no issues.
I also tried it on a friend's site for which I had built a website with his details: no problem before, and now the same issue, I can't connect with Filezilla. I wondered if it was due to my PC, but no, because on other people's PCs, it doesn't work either.
I had no issues before.

kaumune · Answer

Which version of Windows, which version of Filezilla, and what firewall/antivirus?  --

looping48 · Answer

Thank you very much for responding to me.

So,
Version: Windows 10
Antivirus: Avast free so, no firewall or the Windows one I think.
Filezilla: version 3.37.1.0

I just tried again, I'm doing a copy/paste.
Connection attempt failed with "EAI_NONAME - No node name or server name provided, or unknown".
Error: Unable to establish a connection to the server
Status: Waiting before retry...
Status: Resolving address of ftp-perso.orange.fr
Status: Connection attempt failed with "EAI_NONAME - No node name or server name provided, or unknown".
Error: Unable to establish a connection to the server

Have a good day and thank you.

kaumune · Answer

Version : Windows 10 Home? Pro? 32 or 64 bits? Up to date? (1803 (17134.320))

Antivirus : Free Avast so, no firewall or the one from Windows I think. Uninstall this crap https://www.avast.com/fr-fr/uninstall-utility

Filezilla : version 3.37.1.0 32 or 64 bits?

looping48 · Answer

Windows 10 Home up to date, Filezilla 64-bit  Okay, for the uninstallation of Avast, but what should I put in its place? I only have Windows Defender and from what I've seen, it's not very effective.

looping48 · Answer

I’m willing to remove Avast, but I’ve had it for a long time and before Filezilla started giving me trouble, it was working perfectly.
I’ll uninstall it and try connecting to Filezilla, we’ll see!

looping48 · Answer

I uninstalled Avas, I tried again and it still doesn't work.
I did a copy/paste:
Status: Resolving the address of perso-ftp.orange.fr
Status: Connecting to 193.252.117.138:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Command: USER richard.tanas@orange.fr
Response: 331 User richard.tanas@orange.fr OK. Please enter your password
Command: PASS **********
Response: 421-Authentication system error.
Response: 421 Your email login is not recognized. Please make sure to enter your FULL Email.
Error: Unable to establish a connection to the server
Status: Waiting before retrying...
Status: Resolving the address of perso-ftp.orange.fr
Status: Connecting to 193.252.117.138:21...
Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Orange FTP Server [TLS] ----------
Response: 220-Visit our hosting offers at https://pages.perso.orange.fr/
Response: 220-The local time is 14:17. Server port: 21.
Response: 220-You are user 24 of 2000 allowed.
Response: 220-This is a private system - No anonymous users allowed
Response: 220 You will be disconnected after 30 minutes of inactivity.
Command: AUTH TLS
Response: 500 Security extensions are not implemented
Command: AUTH SSL
Response: 500 Security extensions are not implemented
Status: Insecure server, it does not support FTP over TLS.
Command: USER richard.tanas@orange.fr
Response: 331 User richard.tanas@orange.fr OK. Please enter your password
Command: PASS **********
Response: 421-Authentication system error.
Response: 421 Your email login is not recognized. Please make sure to enter your FULL Email.
Error: Unable to establish a connection to the server

looping48 · Answer

I'm sorry, it's still not working.
I've tried Anonymous, Normal, Interactive, it's always at the password level that it gets stuck.
It doesn't recognize me.
By the way, in the dropdown window, that's what it tells me.

Thank you for your patience.

looping48 · Answer

It's totally crazy! When I type http://perso-ftp.orange, the page says the connection failed. I've tried several times. The same goes for www.cijoint.com. Both http:// are systematically erased.

I should mention that we moved with a new email address (change of department), after a problem with Orange, the repairman made sure we could use our old email address which we still use. He tinkered quite a bit.

But now, I've tried with the address that is the main one, so the last one, and it still doesn't work.

Ultimately, I think the problem comes from the mix-up.

I don't know what we can do. If we can't fix it, too bad, you will have raised a problem that I had completely overlooked.

Thank you for your patience.

looping48 · Answer

Hello, I realized that it's Malware Premium that was blocking the attached site, I've removed it, here are the screenshots:
https://www.cjoint.com/c/HJeht71eWdo
and
https://www.cjoint.com/c/HJehyjgS4Yo

When we change departments, we also change our phone number, since the email address is linked to the Box, there you go!

Yes, we have canceled the contract for our old region. As I explained to you, normally our email address is the one that is written, but the Orange technician arranged for us to use both addresses. So, we mostly use the old one.

I believe the problem comes from that.

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