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Reliability of Ibatterie.fr "scam?"

diabolo18 Posted messages 1 Status Member -  
Jojolaguitare Posted messages 12012 Registration date   Status Member Last intervention   -
Hello,

I ordered a laptop battery on the ibatterie.fr website with payment through Paypal.

After 3 weeks of waiting, I contacted the supplier to ask about the status of my order.... This supplier named ERIC told me that the battery had been returned to him!!!

He provided me with a tracking number from the post office..... which I obviously didn't receive at the time of the order....

He asked me for €8 for a re-shipment, which I naturally refused, and so I requested a refund via Paypal.... He then told me that I would have to pay €10 in refund fees.

There is no mention of this on his website, and I have not received any response from Paypal at the moment.

I strongly advise against this site for anyone looking to buy a battery; it smells like a scam, and reading other comments, I notice that many received batteries of questionable reliability, and others received nothing or are waiting with unfulfilled deadlines....

Price isn't everything, and the service should also be taken into account.

A word to the wise

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4 answers

  1. yeap31
     
    Don't be in a hurry!
    Unreliable company! I had read about it on forums and didn’t believe it, now I can agree with this based on my experience.

    Today, December 17th, it’s been a week since my order from 13 days ago, no. 16254 from December 4, 2020, tracking LT533454665NL is "2020-12-10 14:34 The item is ready for shipment."
    It would have made it here on foot by now!
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    1. yeap31
       
      Battery received in January, in July, sudden stop of the PC. Charge: starts at 0%. Happens once or twice more. Installed an app to monitor PC parameters, sudden stop yesterday. Restart after plugging into the outlet, of course, battery at 0%. The app gives me: battery parameter: 3000mAh (normal), battery charge: 1% (it was starting to charge), and especially battery capacity: 1800 mAh and Capacity loss: 36%. I contact Ibatteries who offers to exchange it for sending back the battery, return address on the return slip (Prepaid Colissimo ???? I don’t know as nothing is specified, 8.8 € via Paypal. Right now I'm not sure what to think! As I'm writing this, my battery is at 31% and no shutdown! Strange that it happens only occasionally.
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      1. yeap31 > yeap31
         
        They offer to change the battery for free, but ask me to pay €8 for shipping.
        I do .... and I wait, finally the postman tells me I have a package to pick up at the Post Office, I have to go because I need to pay VAT. I'm fearing the worst, indeed, €10! So a declared package worth €50 when it’s actually worth €20 and even then it’s free because it’s an exchange. I refuse the package. I'm out €8. I won't order from this site again because it's certain I'll have to pay VAT each time in addition to the cost of the component. I believe they are based in Great Britain, VAT effect of Brexit??? ibatterie.fr to avoid!
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      2. MaxGix Posted messages 5389 Registration date   Status Contributor Last intervention   2 371 > yeap31
         
        They are Chinese, if you look closely on their site: 

        UNIT A RM26 3 / F, CHEONG SUN TOWER

        116-118 WING SHING STREET SHEUNG WAN, HK
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  2. MaxGix Posted messages 5389 Registration date   Status Contributor Last intervention   2 371
     
    Hello,

    regarding the refund and fee information, it is clearly indicated on their site:

    http://ibatterie.fr/Remboursement-&-retour-info-61.html

    As for the site’s reliability, no idea, not much information online.

    Regarding the parcel tracking, what was the reason for the product being returned to the sender?
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    1. Diabolo18
       
      Hello

      I must have expressed myself poorly; the refund policy does not mention an amount of €10. For your information, the cost of the battery including shipping is approximately €45.

      Is this legal??

      Regarding the tracking, the seller tells me that the merchandise has been shipped, but I never received a delivery notice.... Since the tracking should have been communicated to me from the start, I could have checked the availability of the product....
      Why doesn’t he provide tracking to the customers as soon as it ships????
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    2. MaxGix Posted messages 5389 Registration date   Status Contributor Last intervention   2 371
       
      Yes, it's legal if a person doesn't pick up their package and asks to have it sent a second time. (We're in agreement that your case is a bit particular)

      If everything is fine on the package tracking (have you been able to check on the postal website yourself?) and it’s your mail carrier who didn’t leave a delivery notice, then the postal service is at fault, and you'll have to brace yourself for the complaint…

      As for the communication of the tracking number, I don't think it's a legal obligation. Did you receive an email when your package was shipped?
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  3. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
     
    Hello,

    Information about the site to read carefully https://whois.domaintools.com/ibatterie.fr

    SEE BELOW SOME USEFUL INFORMATION THAT SHOULD BE CONSULTED CAREFULLY.


    1- THERE ARE SEVERAL SOLUTIONS TO GET REFUNDED FOR YOUR PURCHASE:

    SOLUTION 1

    If the purchase was made via Paypal, request a refund SEE THIS PAGE

    SOLUTION 2

    If the purchase was made via credit card, you can also request a refund through "chargeback", see THIS PAGE.

    2- USEFUL LINKS IN CASE OF PROBLEM WITH A SITE LOCATED IN FRANCE:

    -CONSUMER MEDIATOR
    -DGCCRF

    3- Some rules must be respected before ordering on a site:

    1- Check if there are reviews available online.
    2- Verify at the bottom of the page if the mandatory legal notices are present, see THIS PAGE.
    Simple rule: NO LEGAL NOTICES, DO NOT ORDER.
    3- Check if a postal address is provided along with a phone number and email to be able to contact the site in case of a problem.
    4- If a postal address is provided, check if this address exists on https://www.google.com/maps/?ucbcb=1
    5- Go to this site, enter the homepage address of the site where you wish to order to see its location and age.
    6- When ordering from a foreign site, recourse in case of problems is often impossible.
    7- Very low prices are a sign of counterfeit goods of very poor quality and sometimes a scam (you never receive the items).

    bazfile
    Moderator/Security Contributor.
    A hello, a response, a thank you are always appreciated.
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  4. Jojolaguitare Posted messages 12012 Registration date   Status Member Last intervention   2 782
     
    Hello.

    You should always check the reviews or the reliability of the site before ordering. However, it’s not always easy.

    For the said site Ibatterie.fr ==>

    https://www.scamdoc.com/fr/view/12193

    78% satisfied and 22% dissatisfied. The negative feedback is significant.

    Nothing to do with the battery, but I recently bought a laptop keyboard and first checked the site’s criteria. Example ==>

    https://www.avis-verifies.com/avis-clients/topclavier.com

    See you later . . .

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