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Roberta minelli bag on showroomprivé

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clarisse55 Posted messages 8 Status Member -  
clarisse55 Posted messages 8 Status Member -
I ordered a Roberta Minnelli bag for 79 euros that I received in April. I wore this bag 3 times, the handles don't hold and the closure even less. I called the showroom, and of course the 14 days had passed, but the person on the phone told me she would do what was necessary with her supplier after I sent her photos. A voucher for 15 euros, and for them the matter is settled, but not for me; I'm not asking for charity, especially since I order quite often. Several emails have been sent and silence from the showroom. So I think I will have this bag checked by the fraud prevention agency to confirm these anomalies because honestly, 79 euros for a bag I can't wear? If I had bought it in a store, they would take it back or repair the closures or refund me. So beware, don't buy this brand because if I was taken for a fool, avoid being one too. I'm also starting to find showroom private not close enough to buyers, so enough is enough!!

4 answers

Answer 1 / 4
Anonymous user
 
Hello to you too, and your message was received well ............... Regards

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Answer 2 / 4
Afrikarnak Posted messages 17653 Registration date   Status Contributor Last intervention   Ambassadeur 14 519
 
Hello

You can go to a store selling this type of item and check if it is 'authentic'. SRP has been repeatedly reported for selling 'things' that seem to be quite counterfeit..
Is the selling price close to the prices practiced in stores?

If counterfeiting is proven, report it to the DDPP and also to the Customs Service.
http://www.douane.gouv.fr/contact-et-assistance/contacter-info-douane-service

If it is a genuine brand item, demand a replacement based on the Legal Guarantee of Conformity.

https://www.legifrance.gouv.fr/codes/id/LEGISCTA000006161839/2015-01-23/

Keep us updated..

See you!
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Answer 3 / 4
clarisse55 Posted messages 8 Status Member
 
Thank you for your responses. I have just gotten in touch with customs, I am following your advice and will keep you updated.
I really think this is just a blatant scam.
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Afrikarnak Posted messages 17653 Registration date   Status Contributor Last intervention   14 519
 
Re:

Only do it if the 'bag' is recognized as a counterfeit by an authorized store of the Brand.

A+
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Answer 4 / 4
showroomprive_serviceclients Posted messages 782 Registration date   Status Member Last intervention  
 
Hello clarisse55,

I want to assure you that all products sold on our site are authentic.
The reason is simple, counterfeiting is prohibited by law and we obviously comply with it.
In order for me to access your file, I need to know your order number.
Therefore, I invite you to share it with me.

Thank you, Elsa
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clarisse55 Posted messages 8 Status Member
 
Marine bag Roberta Minelli 44583682, I think this is still an automatic message that you always get in case of a problem. Know that I won't let this go. A bag that cannot be used at 79 euros, what a scam!! But it needs to stop now.
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Afrikarnak Posted messages 17653 Registration date   Status Contributor Last intervention   14 519
 
Re:

And here comes the unavoidable 'Mediation SRP' with its smoke-and-mirrors session..

I want to reassure you that all the products sold on our site are authentic.

Given the number of reported SRP counterfeit cases, one can doubt that..

See you+
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showroomprive_serviceclients Posted messages 782 Registration date   Status Member Last intervention  
 
Hello Clarisse55,

I’m sorry, but as one of our advisors has already communicated to you, the item is not covered by warranty and I regret that.
In fact, I see on your file that a goodwill gesture has been made on your customer account for the inconvenience caused.
Unfortunately, I am not in a position to make you another offer and I apologize for that.

I wish you a good day, Elsa
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Afrikarnak Posted messages 17653 Registration date   Status Contributor Last intervention   14 519
 
Hello!!

, the item is not subject to warranty But of course it is!! The Legal Warranty of Conformity (Consumer Code) applies even to the trinkets sold by the prestigious Show Room..
But if it's a 'fake' item, that's another matter pertaining to Customs and the DDPP..

See you!
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clarisse55 Posted messages 8 Status Member > Afrikarnak Posted messages 17653 Registration date   Status Contributor Last intervention  
 
I am involving the fraud department. I went on the Roberta Minelli website and saw the blue bag 1091 valued at 299 euros. I wrote to the contact infostorebrands VIP, a certain Philipp Mazzei is currently checking with my invoice on the showroom if it is indeed authentic. Not having received any response yet, I called the fraud department and I am preparing a file that they requested. I will not fail to report this forum where several people have been scammed by the showroom. I will keep you updated on the outcome.
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