Keyboard and mouse stuck at Windows 7 startup Solved

Question

Hello,    Configuration: Windows 7 / Chrome 42.0.2311.152    mouse and keyboard stuck at PC startup « on: Today at 12:58:51 pm » ReplyQuote hello everyone,  so here's my very important issue since last night:  I restarted the PC and I don't know why, but the mouse and keyboard stop working when Windows starts and I find myself on the admin password screen unable to do anything. I thought it was the motherboard but when I go into the BIOS, the keyboard and mouse work. I actually looked at the part regarding the USB ports and they all seem to be enabled. I checked online with my laptop and tried a ton of solutions that didn't change anything such as:  - opened the case and checked that everything was properly connected - unplugged everything from the PC overnight and all day (USB cables, Wi-Fi card, etc.) - tried with other mice - reset the tower (held the power button for about 30 seconds) - updated the BIOS - removed the BIOS battery and updated to the latest version - repaired the computer from F8 - restored from the latest backup (tried even 3 different ones) - Windows memory diagnostic   and with all that, still the same issue, mouse frozen in the middle of the screen.  however, only safe mode worked but that doesn't solve the problem in normal mode. in safe mode, I went into the device manager and only one seemed to be incorrectly installed: Intel(R) USB3.0 Extensible Host Controller  I'm at a loss, it's a bit of a panic, I don't understand, what should I do??  thank you for your replies.  best regards.

billmaxime · Accepted Answer

re  ok, let me know if it works  thanks  @+  -- the radiation level is higher at the employment center than at Chernobyl

lags69 · Answer

Hello,  does anyone have a suggestion that could work?  best regards

billmaxime · Answer

Hello  I went into the device manager and only one seemed to be improperly installed: Intel(R) USB 3.0 Extensible Host Controller  Do you have a ? or /!\ in front of the device?  You can download and install this driver  https://downloadcenter.intel.com/en/download/22824  See you  The radiation levels are higher at the job center than in Chernobyl.

billmaxime · Answer

Since your problem is recent, I suggest a system restore  to a date prior to your problem  https://www.commentcamarche.net/informatique/windows/147-restaurer-windows-avec-les-points-de-restauration/  PS: Factory restoration should be done as a last resort  @+  -- The radiation level is higher at the unemployment office than at Chernobyl.

billmaxime · Answer

re  to know that this PC is brand new, received last Friday  personally, it's off to customer service  we're still going to see if we can fix the problem  can you post a screenshot of your device manager  also check if you have any updates via the Windows Update in the control panel  thank you  @+  -- the radiation level is higher at the employment office than in Chernobyl

billmaxime · Answer

on other forums, I was told about viruses that block Windows, so I tried cleaning but found no threats  what software did you "clean" with?  @+  -- the radiation level is higher at the job center than at Chernobyl

billmaxime · Answer

re  spybot is obsolete  combofix I hope you haven't done anything silly (it's a pretty powerful software)  delete spybot:  1) https://www.commentcamarche.net/telecharger/securite/20939-spybot-search-and-destroy/  2) https://www.commentcamarche.net/faq/7371-desinstaller-proprement-spybot-search-and-destroy-1-6   @+  -- the radiation level is higher at the employment center than at Chernobyl

billmaxime · Answer

re  send me a screenshot of your task manager  thanks  @+  -- the radiation level is higher at the job center than in Chernobyl

billmaxime · Answer

re  try installing the driver now  https://downloadcenter.intel.com/en/download/22824  let me know how it goes  catch you later  -- the radiation level is higher at the unemployment office than at Chernobyl

billmaxime · Answer

re  ok, give me the complete reference of your PC (brand, model, OS) and whether you are on 32 or 64 bits  thank you  @+  -- the radiation level is higher at the unemployment office than at Chernobyl

billmaxime · Answer

re  try this driver click here  let me know how it goes  @+  -- the radiation level is higher at the job center than at Chernobyl

billmaxime · Answer

re  so, return for customer service  see you  -- the radiation level is higher at the unemployment office than in Chernobyl

billmaxime · Answer

re  I'm seriously tempted to throw it out the window, it's really annoying me  I understand, but if you do that, the warranty won't be valid anymore  See you  -- The radiation level is higher at the unemployment office than at Chernobyl

billmaxime · Answer

re  ok so I finally manage to access the computer but I have a very old keyboard connected with a round plug  you can try this driver http://download.msi.com/dvr_exe/intel_usb30.zip  @+  -- the radiation level is higher at the employment agency than at Chernobyl

billmaxime · Answer

re  maybe^^ try the driver  let me know how it goes  @+  -- the radiation level is higher at the employment office than at Chernobyl

billmaxime · Answer

re  wow indeed, I see in the manager that the ports have disappeared from the PC, that might explain things   and have the ports come back?  @+  -- the radiation level is higher at the job center than at Chernobyl

billmaxime · Answer

re  did you restart the computer after installing the driver?  @+  -- the radiation level is higher at the unemployment office than in Chernobyl

billmaxime · Answer

re  the USB bus controller has disappeared from the list of devices  you're talking about this driver    @+ -- the radiation level is higher at the employment center than in Chernobyl

billmaxime · Answer

re  can you give me the device ID  https://www.commentcamarche.net/faq/35597-trouver-le-numero-d-identification-d-un-peripherique  @+  -- the radiation level is higher at the unemployment office than at Chernobyl

billmaxime · Answer

re  try this driver  http://download.msi.com/dvr_exe/intel_chipse_9_mb.zip  let me know how it goes  @+  -- the radiation level is higher at the unemployment office than at Chernobyl

billmaxime · Answer

re  Did you run it as an administrator (right click)?  If so, try this one  http://download.msi.com/dvr_exe/intel_me10_mb.zip  Let me know how it goes  @+  -- The radiation level is higher at the unemployment office than at Chernobyl.

billmaxime · Answer

re  have you installed the 2 drivers?  see you later  -- the radiation level is higher at the employment center than in Chernobyl

billmaxime · Answer

re  there's still this one, after that I'm stuck!!!  http://download.msi.com/dvr_exe/intel_sct.zip  let me know what it gives  ps: I took the 3 drivers from your PC's (MSI) website  see you  -- the radiation level is higher at the employment office than at Chernobyl

billmaxime · Answer

re  I'm giving you the drivers page for your PC (if you can do better than me)  https://fr.msi.com/support/mb/Z97-GAMING-5.html#down-driver&Win7 64  Well, I'm listening, I've done everything, no resolution in sight, I have 2 options; 1) either I format the hard drive with the risk that it won't solve anything or that this problem will come back 2) I contact Top Achat to return the PC.* I've got the customer service number, I'm going to try calling and see what they tell me.   Personally, I would choose the second option (your PC is brand new)  I don't see how a new PC could work better after a system restore when it's brand new  Waiting for your response  @+  -- Radiation levels are higher at Pôle Emploi than at Chernobyl.

billmaxime · Answer

re  no problem for the help  @+  -- the radiation level is higher at the job center than at Chernobyl

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