keyboard and mouse not detected on Windows startup Solved

Question

Hello everyone!  This morning, when I turned on my desktop, Windows wouldn’t start and asked me to perform a startup repair of Windows 7, even though everything was fine yesterday. I went ahead and did that, but it failed. I then initiated the repair from my Windows 7 CD, and that went well, except now at Windows startup, neither my mouse nor my keyboard are responding!  They work perfectly during the PC startup (I can access the BIOS, etc.), but not during the Windows launch!  I tried a system restore (which goes well), but once it’s effective, I end up back with my startup issue, so I'm going in circles!  Of course, my keyboard and mouse work perfectly on another PC, and they are new (Logitech G500 mouse and STEELSERIES MERC keyboard). I am running Windows 7 64-bit, and I admit I don’t know what to do anymore... Any ideas would be greatly appreciated!  Thank you in advance!   Configuration: Windows 7 / Chrome 21.0.1180.89

Jojolaguitare · Accepted Answer

Hello.  If it's a desktop computer, unplug the power cord and press and hold the power button continuously for 30 seconds. For a laptop, with the power unplugged, you need to remove the battery and then perform the same operation as for the desktop, but for 45 seconds. This procedure is called a power reset.  This is just a suggestion, but I hope it will be helpful.  See you later ......

bourgados · Answer

Thank you for the tip, I didn't know it at all. I'll test it right away and let you know if it worked or not :)

Jojolaguitare · Answer

Re.  In case of failure, temporarily install an old USB mouse (that works well, of course) then go to the Windows on-screen keyboard. From there, restore the system to a date well before this problem. It is possible that if you recently installed a software, it could be causing this disorder. Uninstall it. (e.g.: Libusb is notorious for disabling keyboard and mouse!)  See you....

bourgados · Answer

So, unfortunately, the restart reset didn't work, and I tested my old peripherals (which work on another computer) but they are still not recognized at Windows startup, so I can't even log in to get to the desktop :/ Otherwise, the last software I installed is the driver for my keyboard (which is used to customize the commands since it's specific for gaming), could that be the source of the problem? My computer had been working fine for 2 weeks with it...

Jojolaguitare · Answer

Re.  I'm afraid it might come from there. An update of the driver must have either been missed or caused chaos instead. I don't have any immediate solutions to suggest, but I will keep looking. In the meantime, if other friends have any ideas about the problem, it wouldn't hurt!  See you later ......

bourgados · Answer

Thank you for helping me, that's nice :) The "ultimate" solution, formatting, would that work? If I have to go that far, why not, even though I would be pretty bothered to lose all my data :/

Jojolaguitare · Answer

Re.  It would indeed be a shame to reach that point, especially if you haven't been able to make backups beforehand. But maybe you have a Windows system restore CD, which would prevent you from losing all your files. On the other hand, I'm browsing the forums about this same issue, but none actually provide real solutions. Some (rare) succeed by using the F8 or F10 keys. Perhaps you have an expert in your family or professional circle who can advise you, or even a real technician, not from a big box store, but from a service office, for example, who are friendly and professional.  Best regards... See you later   PS: I remember two years ago I reactivated my granddaughter's PC mouse (on XP) by holding down the right "Shift" key for 8 to 10 seconds. I don't think that will work, but... just in case, give it a try anyway!

bourgados · Answer

Re :)  I do have the 7 CD but none of the manipulations I've found on various forums worked, and I don't have a recovery CD :/  Thanks for looking into it anyway, I noticed myself that there weren't many solutions in my case, and the few that exist didn't yield results...  In any case, I downloaded a live CD of Ubuntu, which allows me to access my hard drive when I launch it (which shows that the issue is definitely with Windows since there's no problem with Ubuntu) I will be able to recover my data, so that's something :)  I think I have no other choice but to format it then, as even in my circle no one knows how to help me, anyway thanks again for trying, that's nice of you :)

deche1 · Answer

Hello, same problem once, if I want to change the mouse and/or keyboard I have to make the connections when the computer is on "the desktop" (already connected). basically, each USB port has to reinstall the mouse or keyboard when you change the USB port. And, apparently, in terms of the Windows connection window, it doesn't install the drivers... whereas on all the other computers I've seen, you have to wait a bit, but the installation takes place.

Roga-Roga · Answer

At startup of Windows, and at the prompt screen, go into the BIOS and restore the default settings (usually the F5 key). Windows should prompt you to restore your data. Allow the process to run until a stable restart.

Monique · Answer

Hello, I'm starting again on the subject of the locked keyboard... Given that my problem seems to have been resolved, I would still like to know what caused it. I have a Windows 7 laptop, and this is the second time I can't type letters on the keyboard... The mouse works, and everything else works, except I can't type anything... The vertical blinking cursor indicates where to start typing, but no key responds... also not when I try to type in the word processor... This time it happened while my PC was on and I had been using it properly... However, after leaving it for an hour without working on it, upon my return, none of the keyboard keys were working... Well, I tried the simplest solution, without even turning it off, and just clicked "restart," and everything went back to normal. Can someone tell me where this comes from? Thanks to you.

Keyboard and mouse not detected on Windows startup

11 réponses

Saracroche: the effective french app against phone spam

How to get the character µ on the android keyboard.

Texture issues in enshrouded

Access issue to my "contact me" profile

Windows spotlight is not working.

Black screen digital camera

Connecting rj45 cable with fiber

Sony bravia tv red led blinks 4 times

Free: associating with the freebox server in progress

Inuyasha in french