My computer no longer recognizes my MP3 player!

Question

Hello everyone!

Here’s a problem I’ve been struggling to find an answer to... without success!
I have a Philips Gogear MP3 player with 6GB and a computer running XP. Until a few weeks ago, everything was working fine when one day... I want to connect my MP3 to the computer (via a USB cable... just like usual!) and suddenly, the computer shows me a nice little window saying that my device is not installed (not installed? Even though I followed the installation procedure WITH the CD provided?? Okay, let’s assume...) and that "blabla choose software blabla." I tried to manage with and without it, nothing works and then a little bubble at the bottom right tells me that there was a problem during installation and that the device might not work properly... NO KIDDING! I can't find the removable disk my MP3 is connected to... when I want to use Windows Media Player to sync songs, it finds NO connected player either (even after hitting the F5 key 500 times to refresh...). Even when I open the Philips repair software for the MP3, it doesn’t recognize my player! It’s ridiculous! And it’s been going on for a long time now... the only change is that now, when I connect my MP3 to my PC... it doesn’t even bring up the installation help window anymore. Nothing happens... And yet, the screen of my MP3 always shows the icon indicating that my MP3 is currently connected to my computer. I have three other USB ports and it doesn’t work with any of them. I tried from another computer, and it didn’t work on any of the 4 USB ports (surprised?) then from another one again and there! Miracle, it works WITHOUT EVEN DOING THE INSTALLATION FROM THE PROVIDED CD! But since this computer isn’t mine, I can’t keep bothering the person twice a week to update my MP3!
Has anyone ever faced a similar situation? Any suggestions? I admit I'm out of ideas on this one! A helping hand would be more than welcome!

Thanks in advance!!

Configuration: Windows XP Internet Explorer 7.0

manu59410 · Accepted Answer

Otherwise, try going to Control Panel / Administrative Tools / Computer Management / Storage / Disk Management and there you can check whether your MP3 player is recognized by your PC as a removable storage device or not... let me know what you find after trying this operation.

matriceGWADA · Answer

Hi!
Advice: buy a PCI USB expansion card (8 € in Guadeloupe)!

Let me explain! - it's going to be long but...

I have a friend who had a USB modem (you'll say it has nothing to do with it!); IT DOES! it would always respond with no dial tone whenever she wanted to connect! The modem tested on another PC: ok / external disk via USB: ok - USB printer: ok - USB mouse: ok!
Well, since the USB ports apparently work fine, the modem too; I said format and reinstall Windows! except that it still doesn't work; bought another USB modem... guess what... well no, it is recognized but the provided driver refuses to install!

So now it's madness. And here comes my genius cousin (IQ test 98: 69 on the first attempt, 71 on the second attempt?!? - average 104 for the French population) who says my flash drive is faster on my PC than on yours, so your USB ports are dead!
Well, "he was right that guy! a USB expansion card and everything is back in order!

P.S.: my cousin's flash drive is still just as slow on the young lady's PC, but the old modem works again with a bit of elbow grease!!

Jullss · Answer

I'll try then with the extension ... hoping it will work! Thank you  As for the manipulation on disk management, I had already tried and it doesn't find my MP3 player! It's nowhere to be found! :(

mamagab · Answer

hi, have you found the solution to your problem? I have the same one and I still haven't found the solution!!!!!! thank you

mamagab · Answer

I've already tried all that, but my computer only recognizes the Philips mp3 as MTP DEVICE... why?

jeje57 · Answer

I went where you said to go, but there is no yellow triangle even though my mp4 is plugged in and it's charging, but I can't put any music or video on it; it's not detecting it at all.

laulv · Answer

I finally found it too! So, Device Manager Then the portable devices icon And MP3 player, it said: uninstalled  Then you just need to reinstall it (it’s offered)!  I’m so happy, thank you!

laulv · Answer

Me too, I finally found it! So device manager Then portable devices icon And MP3 player, it said: uninstalled  Then all you have to do is reinstall it (it's suggested)!  I'm so happy, thank you!

Mic · Answer

I have the same MP3 and it sounds similar.

murphy · Answer

I also have a problem regarding this: my PC seems to eject the MP3, the device icon is adding and removing, and at the same time it beeps: what should I do?

Ayoub · Answer

configuration panels/admin tools/device manager/admin pc/mobile devices press on your devices - disable devices - then - enable devices

Kali · Answer

Response found on another FORUM and it worked for me. Install the latest Windows Media Player.

My computer no longer recognizes my MP3 player!

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